Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,748 Reviews)
Rating breakdown 4,748 reviews
5 Stars
3,291
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
New refrigerator
on September 16, 2023
Posted by: smith1
from easton, md
[This review was collected as part of a promotion.] We have had it for a month and really enjoy it, easy to get water and ice and features to let you know when a filter needs replaced. Lots of storage space freezer has plenty of space for food. We just love it period.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Enjoying the filter system of the produce bin.
on September 16, 2023
Posted by: Hanstock
[This review was collected as part of a promotion.] I am happy with the functionality of this refrigerator, however I did not realize that this model was not anti fingerprint treated. I really am unhappy with that fact. Also, I notice there is frost showing on items in all drawers of the freezer. Not sure if that is normal
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
KitchenAid Quality
on September 16, 2023
Posted by: Love England
from Illinois
[This review was collected as part of a promotion.] Love the 2 individual drawers & especially love the pizza storage space at the front of the freezer drawer! It’s a gadget, & I love gadgets! It’s a great refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Looks Great - But poorly designed !
on September 19, 2023
Posted by: Bob Vit
from Willoughby, OH
[This review was collected as part of a promotion.] Bought about a year ago and sorry I did. The design is poorly done and wastes a lot of space. 4 drawers are small compared to the space they take. A better design would hold much more food. Shelf spacing is very difficult to adjust and accommodate the height of jars. Bottom freezer door constantly has water droplets on the gasket. The ice dispenser will work when it feels like it; at times I put a glass under it and no ice will dispense until you hit the release bar several times.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 19, 2023
Thank you for sharing your experience with us, Bob Vit. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 397722.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Made for families !
on September 19, 2023
Posted by: Kimulation
[This review was collected as part of a promotion.] So we've had our kitchenaid refrigerator for a little over a month now, so far so good. Before this fridge we had an LG and it was an absolute nightmare, in the 7 years we had it, it was repaired 7 times. So I did my research before purchasing this kitchenaid because I did not want to deal with another lemon. The reasons I was drawn to this one are the made for a family feel of it, the drawers make accesing deli meats and cheese a quick and easy grab, the second drawer we use for easy to grab fruit for the kids, apples, grapes, blueberries it holds it all and at the perfect temperature. The main fridge holds everything else we need and it's all easily accessible. The freezer has a large spot specifically for frozen pizza's and it's proving to be one of my oldest sons favorite features. This refrigerator makes keeping things organized and easily accessible a breeze, as a family of 5, I need kitchen appliances that make anything and everything go smoothly, so from that standpoint I'm loving the fridge. But here are a couple of things I'm not liking, it gets LOUD, really loud. Now it's not that I need a silent house, I have 3 kids, noise is part of life, what worries me is, is the noise normal ? If it is, that's fine, but my concern is does that mean something is going on in there that I already need looked at ? Let's hope not. The ice/water machine takes some getting used to, it has a measure fill option that I think I need to reset because it isn't accurate at all, and my family keeps forgetting to switch back from ice to water. No big deal, just a few things we need to adjust to. Overall, if this fridge is reliable and lasts, I'll be a kitchenaid customer for life, If it doesn't? I'll be coming back to edit or add a new review. I'm keeping my fingers crossed this is the only review I'll have to leave. So all in all, if you're a big family this is a great fridge ! (So far!)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Multi-door Freestanding Refrigerator
on September 19, 2023
Posted by: KitchenAid Refrig
from Odenton MD
[This review was collected as part of a promotion.] Although my refrigerator appears to be finally working properly, the compressor was replaced one month after delivery. I was quite disappointed that this brand new refrigerator was delivered with a bad compressor. How in the world did it pass the quality assurance test?
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great fridge! So much space!
on September 21, 2023
Posted by: Jess4436
from Bemidji Mn
[This review was collected as part of a promotion.] We bought the fridge a month ago. So far we love it. There is so much space. We love the 2 flat sliding compartments for the kids snacks and the 2 large separate sliding drawers. The only thing I would change is I’d rather have the ice and water on separate buttons, instead of having to push the button to get to water, cubed ice, crushed ice. The button isn’t very easy so push. Overall I would recommend the fridge!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed with Refrigerator
on September 23, 2023
Posted by: Ron1080
from Concord, CA
[This review was collected as part of a promotion.] Only just delivered July 7, 2023. Problems with ice maker/ water dripping. So far, not resolved.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 25, 2023
Thank you for sharing your experience with us, Ron1080. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 400537.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com