Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,749 Reviews)
Rating breakdown 4,749 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
3
Replacement unit #3.
on March 28, 2023
Posted by: CJT Palm Coast
from Palm Coast FL
[This review was collected as part of a promotion.] This is my third refrigerator in a year. And I have a water leak from what seems to be overflow from the ice maker. New model same problem!!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Loud
on March 28, 2023
Posted by: No Name1981
from Arizona
[This review was collected as part of a promotion.] Purchased this unit after looking at it for a while now and the first night the compressor kicked on and we could hear it in the other room, if you open the doors it got worse. We let it go seeing if it would get better it did a little, it comes and goes, but it is something that shouldn't happen at all on a KitenchAid and especially at this price point.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 29, 2023
Thank you for sharing your experience with us, No Name1981. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 290658.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
only trouble
on April 2, 2023
Posted by: Sandra Fiedorowicz
from Milton Ontario
We have had this fridge inn 2019 and in the last 6 months we have had to reset it 3 times, which means it stops working and we have to unplug for about 10 minutes and then plug it back in. Now it is very loud again, an freezer is not working. The ice maker is not working for months now, we had problem with ice melting, our hard wood floor in kitchen was damaged. when we called customer service last year we were told that our guaranty is already done. Definitely is not worth the Xtra money it costs.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, April 3, 2023
Hello! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, and your phone number. Please include case #294111, in the subject line. We look forward to hearing from you! -Jasmyn
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I love the freezer on the bottom and the soft clos
on April 4, 2023
Posted by: Momoneys
from Benton Harbor Michigan
[This review was collected as part of a promotion.] I'm so happy and satisfied with this refrigerator it's just awesome
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
LOTS OF SPACE
on April 4, 2023
Posted by: kyle7887
from Swansboro, NC
[This review was collected as part of a promotion.] This refrigerator was designed for storage. There is a place for everything! I love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
We love the space and multiple drawers
on April 5, 2023
Posted by: Jeff2727
from Cardington, Ohio
[This review was collected as part of a promotion.] This refrigerator is everything and more that was advertised by KitchenAid
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Everything’s great but the door alignment
on April 6, 2023
Posted by: Crutens
from Phoenix, AZ
[This review was collected as part of a promotion.] Bought in January 2023. Door alignment is not right. Installer got it “good enough”, but immediately reset itself to not good. Bought a KitchenAid matching dishwasher, installer also tried to get doors to align and said “this is as good as it’s going to get.” Still not right.
One door is offset both vertically and depth-wise. Only thing I hate about it. Otherwise, it’s a fantastic fridge.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful Appliance, Plenty of Space
on April 7, 2023
Posted by: Britvacek
from Bay City, Tx
[This review was collected as part of a promotion.] Although I am very pleased with this appliance, the freezer keeps icing up and I've already had appliance repair men here a couple of times.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com