Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,753 Reviews)
Rating breakdown 4,753 reviews
5 Stars
3,292
4 Stars
763
3 Stars
231
2 Stars
124
1 Star
343
87%of customers recommend this product.
(
3,928 out of
4,514)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
Outstanding Value
on August 18, 2020
Posted by: Red606
from Lebanon KY USA
[This review was collected as part of a promotion.] This beast is a workhorse and is sleek to boot. Everything just works like it should. It's really pretty
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
great features
on August 20, 2020
Posted by: Anonymous
from markham
[This review was collected as part of a promotion.] I bouhgt it near 2 months ago and happy for that.
only one small concernin is the left door can not close flat with right side level ,I
think it is installation problem.
only one small concernin is the left door can not close flat with right side level ,I
think it is installation problem.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Kitchenaid cannot support their products.
on August 29, 2020
Posted by: GBrooker
from Cornwall, Ontario
This refrigerator was purchased January 2017. In January 2020 the refrigerator stopped producing ice and the freezer compartment would not go below 5C/41F. I contacted Kitchenaid/Whirlpool support to have the refrigerator repaired. The service person did some investigation and I was told that the solenoid required replacement and I would be contacted when the part arrived. After waiting for 5 weeks with no contact, I ordered the part and replaced it myself, with no change on the operation of the refrigerator or ice maker.
I made another appointment for service and it was determined that the refrigerator was low on coolant, which can not just be replenished, parts need to be replaced. Apparently Kitchenaid is not able to supply the parts and I have now been waiting 6 weeks for parts, with an unusable freezer compartment and no ice maker.
Do not buy Kitchenaid as they will not provide the parts to authorized service centres for warranty repair, but will supply them to after market resellers.
I made another appointment for service and it was determined that the refrigerator was low on coolant, which can not just be replenished, parts need to be replaced. Apparently Kitchenaid is not able to supply the parts and I have now been waiting 6 weeks for parts, with an unusable freezer compartment and no ice maker.
Do not buy Kitchenaid as they will not provide the parts to authorized service centres for warranty repair, but will supply them to after market resellers.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE, August 31, 2020
Hello, GBrooker!
We are so sorry to hear about your experience with your Kitchenaid Refrigerator. Having an appliance fail to meet your needs and expectations can be disappointing, and for that, we truly apologize. We sincerely want to help! Please email us at canadasocial@kitchenaid.com with the model number, serial number and review ID 236547722. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so sorry to hear about your experience with your Kitchenaid Refrigerator. Having an appliance fail to meet your needs and expectations can be disappointing, and for that, we truly apologize. We sincerely want to help! Please email us at canadasocial@kitchenaid.com with the model number, serial number and review ID 236547722. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Huge fridge
on August 30, 2020
Posted by: SidA
from Calgary
[This review was collected as part of a promotion.] I bought this a month ago and am in love! Aside from a huge, bright interior, it has great features. Rearranging the shelves is a breeze as well as making cleaning the fridge quicker. I am so glad we went with this model.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
A jewel in my kitchen minus water dispenser
on September 5, 2020
Posted by: Anonymous
from Country Club , FL
[This review was collected as part of a promotion.] The fridge is fantastic and spacious my only negative is the water dispenser works week since it’s going through the RO system first before traveling through the fridge and the touch screen doesn’t work sometimes or doesn’t sense my touch. The slow water dispensing also doesn’t measure the water correctly at all since its programming seems to be time based not dispensed water based. I have to input 16cups to get 1 full glass of water so have to press the sensor repeatedly to get to 16 since you can’t tap in the number like the ranges and doesn’t respond sometimes making me think this screen will be the first to fail on the fridge . The dispenser design is poor. The ice works fine. It was missing the herb tray as well when I got the fridge and still waiting two weeks later for it to be delivered. I expected more for such a pricey fridge.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome features
on September 10, 2020
Posted by: Nero
from Blythewood, SC
[This review was collected as part of a promotion.] I just bought this appliance and I am so happy with the purchase. My partner loves it as well. she brags on it to her friends
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Satisfied User
on September 10, 2020
Posted by: Badger Mark
from Hartford, WI
[This review was collected as part of a promotion.] The fridge was set up by our local dealer's delivery personnel on June 19, 2020. They were very professional! The features are really what we were looking for, especially the two middle fridge drawers, and the bottom freezer drawer with two sliding shelves. The only disappointment has been the size of the ice reservoir. We need to keep an extra plastic bin of ice in the freezer!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Fridge always problems!
on September 10, 2020
Posted by: TiffanyC12
from Terrebonne, QC
I bought this fridge 2 years ago, and till now, we have been having problems with it. In 2 years, we had a company come to our house to fix it about 6-7 times. Now, its not working! At all! This fridge is nice and all, but a lot of problems!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , September 11, 2020
Hello, TiffanyC12!
We are so very sorry to hear that you are having problems with your refrigerator! It can be upsetting to have an appliance fail to meet your standards and needs, and for that, we are truly sorry. We are ready and willing to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 236949504. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
We are so very sorry to hear that you are having problems with your refrigerator! It can be upsetting to have an appliance fail to meet your standards and needs, and for that, we are truly sorry. We are ready and willing to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 236949504. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com