Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,675 Reviews)
Rating breakdown 4,675 reviews
5 Stars
3,267
4 Stars
751
3 Stars
223
2 Stars
115
1 Star
319
88%of customers recommend this product.
(
3,911 out of
4,466)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Nothing But Trouble
on March 11, 2023
Posted by: mgr298
from Nashville, TN
We purchased refrigerator model KRMF706EBS in mid 2017 and have run into nearly every issue described on it starting the first year. The freezer will not automatically defrost (I have to force on in maintenance mode every week), the water/ice dispenser randomly stops working (I have to reset our breaker to fix), and water pools up under the pull-out drawers due to condensation drain clogs. I have replaced numerous circuit boards over this time which was supposed to fix some of these issues (but hasn't) and God forbid you ever have to get to the evaporator coils as it requires you disassemble the entire fridge or freezer (Look it up on repair clinic).
We no longer feel comfortable leaving our house for extended periods of time due to the fear of arriving to a flooded unit and/or spoiled food, and have made the decision to purchase something else before the thing completely fails. The only positive outcome of this fridge is that it will help certify you as an appliance repair person once you get fed up paying for someone to come tell you the thing is a lemon.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 13, 2023
Thank you for sharing your experience with us, mgr298. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 279341.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointef
on December 19, 2017
Posted by: bbm4
from Union City, CA, United States
Gender:Male
[This review was collected as part of a promotion.] Very disappointed! I’m on my third replacement & still the freezer door is icing up. They are supposed to come repair it next week.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, social media, December 20, 2017
We are very sorry for your experience with your refrigerator. We completely understand your frustrations.Please understand that we are keeping a close eye on your repair and are doing everything possible to get this taken care of for you in a timely manner. We appreciate your patience.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
same problems with the fridge
on May 18, 2018
Posted by: Sandraj1
from Coppell, TX
Gender:Female
From day 1 all the interior of the fridge kind of melted. It looks horrible, after spent that $$$ it was a huge disappointment, used to have a cheap LG and it was so much better quality and 1/3 of the price. Extended Warranty bought BY KITCHEN AID WORTHLESS. many issues besides the interior. Never again KITCHEN AID
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care , May 21, 2018
Sandraj1 :
Thank you for your review.
We are sorry to hear of the concern with your appliance. We would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
We look forward to your reply.
Thank you for your review.
We are sorry to hear of the concern with your appliance. We would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
We look forward to your reply.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worse purchase ever!
on July 29, 2020
Posted by: GMA3186
from Highland, Ca
Wanted to provide an update after a year with this terrible refrigerator that you do not support. The KRMF706ESS01 is the worst refrigerator anyone could by. We have had nothing but issues with the water sticking and at times overflowing. No one can figure out the problem. We gave gad light issues, freezer issues after 2 1/2 years with this mess we a saving for another brand but will never purchase a Kitchenaid refrigerator or microwave again. I tell everyone I know to stay away from these products. The customer support on the refrigerator sucks! I gave Kitchenaid multiple opportunities to correct or replace but all Kitchenaid states is this is the design - between the water sticking, rusting, freezer issues and light issues - you tell me would you purchase a Kitchenaid?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Benneaj, Social Care, August 5, 2020
Hello GMA3186. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible
on August 12, 2020
Posted by: Martino
Absolute waste of money. When I remodeled my kitchen I replaced my 20 year old refrigerator, which worked perfectly, with this KitchenAid model. I bought this refrigerator along with the matching range, microwave and dishwasher. The refrigerator (upper) section failed, and slowly warmed up to 50 degrees, which resulted in losing all my perishables - and waited 2 weeks for the repairman to get parts. I've had the icemaker replaced 4 times. The icemaker motor and the refrigerator main motherboard (printed circuit board) have also been replaced. When the icemaker stops working the ice will melt and drain through the ice/water dispenser. This refrigerator has been a total waste of my hard-earned money. Its a good looking refrigerator but looks don't really matter if the appliance doesn't work. The total repair costs along with my lost wages in waiting on repairmen have far exceeded the original (high) cost of this refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Benneaj, Social Care, August 13, 2020
Hello Martino. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Does not cool consistently - may have to replace
on August 15, 2020
Posted by: Swiss Tony
from PA
Strongly recommend against buying this. I bought this 2 years ago. After 9 months temperatures in the fridge section started rising and food spoiling (e.g. as high as 55 degrees after it has been closed overnight). Freezer unaffected. Repair visit under warranty found no issues. Killing the power to reset it seems to work sometimes but after a week or two the temperature starts rising again. We will try one more repair visit and if they do not have a confident diagnosis we will buy another brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy nimtzka, Social Care Team, August 17, 2020
Hello Swiss Tony, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
I expected better
on August 18, 2020
Posted by: Vickie_5
from Cerritos, CA
We purchased this fridge in 2016. 2 years and 2 months later the compressor failed and had to be replaced. 2 years after that it appears the circuit board is shot and needs replacing (at least I hope that is all, we won't know until they come back out with a new board so they can test it). Bottom line, we paid a lot of money for what we thought would be a quality product, not one that we have now had to pay 1/2 again the cost of a new fridge. This will be the last KitchenAid/Whirlpool appliance we purchase. We did not purchase the extended warranty, didn't feel it would be needed at least twice in the first 4 years of owning the product. I expected better for what I believed to be a higher end product in their lineup. I love the layout and design, just not the quality and reliability of this fridge.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care, August 20, 2020
Hello Vickie_5, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Default Design with No Resolution from KA
on August 19, 2020
Posted by: Bridgett W
from Clinton, MD
I purchased this model one year ago. The electrical panel of the left side mini-drawer has shorted out twice. It has a poor location design that does not account from water that may occasionally drip from the water and ice descended that does not have a catch tray. This time my refrigerator lights have been going on and off for hours and now is reading a Power Failure(PF) message and was not cooking properly. I’m highly disappointed and quite annoyed as the technician didn’t have the correct parts to repair the problem. The motor is running loud and not cooling or freezing our food. KA has failed to offer us a resolve to this issue.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, SOCIAL Care, August 20, 2020
Hello Bridgett W, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com