Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,750 Reviews)
Rating breakdown 4,750 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
342
87%of customers recommend this product.
(
3,927 out of
4,511)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Terreable Quality
on November 21, 2019
Posted by: DisapointedConsumer
from Portland OR
I've had the refrigerator for about 2 years and it started leaking and making strange noises. It's no longer cooling, currently it only cools down to 48 degress. The freazer and ice maker leaks water everywhere. I'm terrably disappointed. After paying so much money for the refridgurator I expected better quality.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care , November 25, 2019
Thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Purchased 11/17/19 already has stopped working
on November 27, 2019
Posted by: Atiger
from South Carolina
[This review was collected as part of a promotion.] Just in time for Thanksgiving. Less than two weeks old and has stopped working. Plus ice maker is very loud.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy harrimm, Social Care, November 29, 2019
Hello Atiger, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Our fridge was nicknamed "The TARDIS"
on December 2, 2019
Posted by: SC Panda
from Charleston, SC
I bought this fridge for our new home almost a year ago and I am still absolutely thrilled with it!
It feels luxuriously spacious on the inside but fits our kitchen very nicely. The interior was so impressively spacious that my friend's 12 year old daughter nicknamed our refrigerator "The TARDIS" (because it seems bigger on the inside than the outside would lead you to believe for those who aren't Dr. Who fans)
I comfortably dry brined my turkey with AMPLE room leftover for everything I needed for my excess of sides for my recent thanksgiving where we hosted 6 adults and loads of kids.
But the thing I love most of all about this refrigerator is that it SO EASY TO CLEAN!
Almost every piece of it comes completely off or out and is easy to remove/replace. Even the basins for the middle drawers!
The only complaint I have is that the measuring feature on the water dispenser is impossible to get and keep accurate. However, it is convenient for when I just want roughly 2 cups, etc, or want to make sure that a cup filled with ice isn't overfilled while I run around the kitchen trying to grab my breakfast, make my coffee, and fill my water cup for my drive to work!
Overally, though, I absolutely love this fridge (and I never thought I'd say that about a refrigerator) and highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Bad Experience
on December 3, 2019
Posted by: DonaldLee
from Thomson, Ga
This fridge is awesome when it worked. We bought a house with this new fridge in it. After about two months it had to be rebooted by a technician. Three weeks later the water stopped and I rebooted it. The following week which was Thanksgiving, the whole fridge died. The technician did not know how to repair based on the complex technology. He replaced one board and then said it was the main control board or the solenoid with capillary tubes coming out of it. Needless to say I lost confidence and purchased another brand since I needed a fridge. For sure money I did not want to spend right before Christmas.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy grangn, social care, December 4, 2019
Hello DonaldLee, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Could’ve bought 2 fridges
on December 26, 2019
Posted by: NOT2HAPPY
from Mississippi
I bought this refrigerator in 2016. Since this summer we have had to have it repaired multiple times! The entire fridge stopped working and the compressor had to be replaced. Then the ice maker had to be replaced. The lights go off for days and the start working. As of last week the lights are out, the ice/ water dispenser doesn’t work, the ice makes doesn’t work, the ice that was in there melted, If you forget the water dispenser doesn’t work and attempt to get water you better grab a towel because it randomly works and water goes everywhere. For what I paid for this unit, I could have gotten two smaller units or even a good used car! I have had used refrigerators longer than this one that never gave me a bit of trouble!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy grangn, social care, December 30, 2019
Hello NOT2HAPPY, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of room and configurations
on January 3, 2020
Posted by: Ken 22
from Setauket N.Y
[This review was collected as part of a promotion.] We went with all KitchenAid appliances very happy.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features!
on January 3, 2020
Posted by: C & R
from Turner, Oregon
[This review was collected as part of a promotion.] We are in the process of a major kitchen remodel, but went ahead and started using our new refrigerator. Love it! Really like the features and the easy access drawers. My freezer has never felt so organized!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on January 16, 2020
Posted by: jahass
from Wisconsin
I bought this refrigerator three years ago. Recently we have had several issues. First the PO alarm keeps sounding. We replaced the control board and a few other parts. Still the PO keeps beeping. What happened to manufacturing quality? I will never buy another Whirlpool/Kitchenaid appliance again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care , January 17, 2020
Hello jahass, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com