Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,675 Reviews)
Rating breakdown 4,675 reviews
5 Stars
3,267
4 Stars
751
3 Stars
223
2 Stars
115
1 Star
319
88%of customers recommend this product.
(
3,911 out of
4,466)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
Beautiful Refrigerator
on November 26, 2021
Posted by: DCP59
from Minnesota
[This review was collected as part of a promotion.] Just moved in to my new house and love this refrigerator. The best feature is the drawers opening from the outside. One drawer holds 32 twelve ounce cans. The shelves are adjustable so the inside fits everything I want it to. The ice maker is not very large though so it won’t fill a cooler, but it makes enough to use on a daily basis. The freezer is huge. The black stainless is beautiful! Fingerprints are not an issue.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the features
on August 11, 2022
Posted by: I am grandma of 6. Posted
from Pottersville, Mo
[This review was collected as part of a promotion.] I really like the separate produce and deli drawers. You don’t have to open the refrigerator doors. Has lots of space on the shelves. Like the in door pizza storage in the freezer. The refrigerator is actually bigger than it looks
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it!!
on August 11, 2022
Posted by: PinkNonna
from Hacienda Heights, CA
[This review was collected as part of a promotion.] Love this Frig. It keeps me organized. Holds lots of food. The ice/water dispenser is very handy.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Fridge
on August 17, 2022
Posted by: KevinAKlein
from Greater Orlando, FL
[This review was collected as part of a promotion.] Really love the look and all the features of the fridge. I love the metal handles, they feel substantial and the glass shelves are sturdy and will be easy to care for long term.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Constantly BROKE
on November 28, 2022
Posted by: ttaake
from Downers Grove, IL
This refrigerator is the worst product I have ever had in my ENTIRE LIFE! It broke within 3 months of us buying our new construction home and thankfully it was still under warranty. They had to replace the entire left-hand side door. It has since broke on about a 3-month interval for the last 4 years. Kitchenaid refuses to take liability for a poorly made product so each time I have to pay the service bill for them to just come out and look at it. Then cost for replacing the part. I cannot wait to have this awful appliance out of my life and I will never buy another kitchenaid product again!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 1, 2022
Thank you for sharing your experience with us, ttaake. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchen Aid stands behind their products!
on December 2, 2022
Posted by: Floxin 44
from Prescott, AZ
[This review was collected as part of a promotion.] I bought this refrigerator 4.5 years ago. 5 months ago it stopped working. They sent out a repair man three different times. He replaced the compressor and other cooling parts that hook into the compressor. The fridge still didn't work. They determined that the freon must have been leaking in the wall of the fridge. They did offer to replace the fridge. Three weeks later we received the exact and fridge! They didn't ask for any money. Hopefully this new fridge will last longer than 4 years!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
constantly breaking down
on January 16, 2023
Posted by: Lor52
from New Jersey
I've had the fridge for 4 yrs and had many problems. First all the lights stopped working, then, it was making loud sounds, then it completely stopped working last christmas and had to waste most of our food. After, motherboard was replaced just last Jan. 6,2023, it stopped working again 10 days later. We bought the kitchenaid complete package and even the stove had 2 problems in its 1st yr. I wish I listened to all the bad reviews prior to buying. I have a Roper fridge bought in 2003 and never had 1 problem. And I bought it for a fraction of the price of this Kitchenaid junk. If your thinking of buying this, please read how many bad reviews this fridge has and stay away from buying this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 24, 2023
Thank you for sharing your experience with us, Lor52. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT BUY!!! Please save your money.
on March 8, 2023
Posted by: Laur312
from Northern NJ
Was perfect for 2 years. Now I am continuing to spend money to have it repaired and no one can figure out why it just keeps turning off. I have to go to the breaker to turn it back on. I now use my 25-year-old fridge in my basement each time I wait for a repair. I will NEVER buy another KitchenAid, Whirlpool, Magtag product again. They do not stand by their products.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 9, 2023
Thank you for sharing your experience with us, Laur312. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 274321.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com