Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,750 Reviews)
Rating breakdown 4,750 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
342
87%of customers recommend this product.
(
3,927 out of
4,511)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
My Dream Fridge!
on July 4, 2018
Posted by: Nancy82557
from Georgetown, IN
Gender:Female
[This review was collected as part of a promotion.] I bought this many months ago but just got delivery a month ago. I was very hard to get into my house but it is in and just a dream!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this refrigerator!!
on July 17, 2018
Posted by: Scottj
from Charleston SC
Gender:Male
[This review was collected as part of a promotion.] We’ve had this refrigerator a few weeks now, it’s was plenty of room and love the platinum interior! Would highly recommend this refrigerator
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Design and style are great
on July 30, 2018
Posted by: stahx002
from Lewisville, TX
Gender:Male
[This review was collected as part of a promotion.] I bought this earlier in the month and it has been working as the salesman said it would.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
We love it!
on August 29, 2018
Posted by: Burt H
from Spring Valley, OH
Gender:Male
[This review was collected as part of a promotion.] We bought this refrigerator approximately 3 weeks ago and are extremely happy with our purchase! We love the layout of the main part of the refrigerator and like the fact that we can put our produce and lunch meat/cheeses in the two middle drawers, so we can access them without opening the big refrigerator drawers. Our biggest concern was the ice maker, but it has not been a problem at all compared to other brands that we have had. Overall, we are extremely happy with this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Initially loved, but at 54 weeks came the problems
on November 3, 2018
Posted by: Rob M.
from Colorado
Gender:Male
Initially we liked this fridge. It worked fine and had some great functionality. We had wanted to connect it to an Reverse Osmosis system and that worked OK, but ended up causing errors when we could not "replace" the built in filter (because we did not need the filter because the water was already clean). It would give warnings about the "filter" and there was no way to turn off the warning. Given the increasing predominance of whole house filtration systems, it seems silly that this does not have a function to address this. This is a design flaw. We just lived with that frustration, though. We have now just connected it to the regular water and use their filters. But again, generally we liked the fridge.
But as seems to be increasingly the case, 54 weeks after delivery of the fridge, it started to malfunction. It boggles my mind how they are able to ensure that when it breaks, it does so right after the year mark (and outside of the warranty). Now the lights won't go on, the water won't work, nor will the controls for the drawer work. When this is happening it makes a strange click that won't stop (see the video), rather than this click being intermittent. The only way to get it to somehow work again is to unplug it and plug it back in, but then it gives a PF warning (which it did not do in the past when we were told to unplug it by the Kitchenaid people on the phone when trying to work through the Reverse Osmosis issue). Unfortunately we have to unplug and replug it 3-4 times a day now. We'll probably need to have someone to look at it on our dime now (or more like thousands of dimes). So it started strong... but not anymore. Very frustrating to have this happen almost exactly one year into use of a very expensive fridge.
No, I would not recommend this to a friend.
(click to see the video)
Response from kitchenaid.comBy ALLENAE, Social Care Team , November 5, 2018
Rob M:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, Review ID Number, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, Review ID Number, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Product Do NOT buy!!
on November 13, 2018
Posted by: Thumbs down
from Charleston, WV
Gender:Male
I have had one problem after the other with this appliance. I bought the entire suite of Kitchenaid appliances for my remodel to replace ones that worked great for years. This refrigerator is junk and the company wont stand by it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Turnep3, Social Care, November 13, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, KitchenAid_Digital@KitchenAid.com with your name, Review ID number (212560921), phone number, street address, and model/serial. We look forward to your reply.
Thank you,
Patrick
KitchenAid Social Care
We would like to inquire further about your review with you. Please respond back to this email address, KitchenAid_Digital@KitchenAid.com with your name, Review ID number (212560921), phone number, street address, and model/serial. We look forward to your reply.
Thank you,
Patrick
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Good looking but issues
on November 27, 2018
Posted by: Stinad
from Yuba City
Gender:Female
We've owned this refrigerator for 1.5 years and jave had many issues. Several months after we purchased it the ice maker stopped dispensing. A year of owning and there has been a brown substance leaking from the inside of the door panel and leaking water from dispenser. This last six months the lights inside have gone out, the control panel doesn't work, water dispenser has stoped working, and now it doesn't cool anymore. Very disappointed with the quality and i expected better for the price we paid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Turnep3, Social Care, November 28, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com with your name, Review ID number (212889627), phone number, street address, and model/serial. Please include a copy of your review in your email as well. We look forward to your reply.
Thank you,
Patrick
KitchenAid Social Care
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com with your name, Review ID number (212889627), phone number, street address, and model/serial. Please include a copy of your review in your email as well. We look forward to your reply.
Thank you,
Patrick
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Lots of features
on January 4, 2019
Posted by: Mrs Fuji
from Little Rock, AR
Gender:Female
[This review was collected as part of a promotion.] Purchased a couple months ago. Loving it so far. Lots of room. Love the extra drawers in freezer and fridge!! Perfect match for us. Would have given 5 stars, but since we only have had a few months and I do not feel I can review on longevity of it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com