Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,759 Reviews)
Rating breakdown 4,759 reviews
5 Stars
3,293
4 Stars
766
3 Stars
233
2 Stars
123
1 Star
344
87%of customers recommend this product.
(
3,930 out of
4,517)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
Better than Subzero
on January 9, 2019
Posted by: NBT87
from Houston, TX
Gender:Female
[This review was collected as part of a promotion.] We recently purchased a kitchen aid fridge, After owning and replacing several refrigerators. This KitchenAid is wonderful. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Product!
on January 9, 2019
Posted by: Guvna
from Grove Hill, AL.
Gender:Male
[This review was collected as part of a promotion.] This is a Very Nice Refrigerator. Well pleased with the Quality and Functionality!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love my refrigerator
on January 9, 2019
Posted by: Tony TONY
from Orinda, CA
Gender:Male
[This review was collected as part of a promotion.] Purchased this appliance a few months ago and am very pleased with it - items stay fresher longer, easy to locate items, lots of storage area.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality and poor customer service
on January 9, 2019
Posted by: Hmprph
from Mobile, AL
Gender:Female
[This review was collected as part of a promotion.] I received my refrigerator on January 2, 2019. The ice maker doesn’t work since day 1. I called the manufacturer and they sent the technician to try to fix it twice. The problem isn’t fixed. We tried to return the refrigerator to Home Depot but were told we only have 48 hours to return it. Now we are stuck. The manufacturer will send another person to try to fix it before we could return the refrigerator that costs ~ $3,000. We are very disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Benneaj, Social Care , January 10, 2019
Dear Hmprph.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid® Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, user ID # 214295068 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Sincerely,
Amanda B
KitchenAid Social Care
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid® Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, user ID # 214295068 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Sincerely,
Amanda B
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
4
I love the way it looks!
on January 9, 2019
Posted by: turtlegirljo
from IN
Gender:Female
[This review was collected as part of a promotion.] We have been in our new home for just a couple of weeks, so I am new to using this appliance. We are a family of 5, and we use gallon jugs and two-liter bottles. The only way I can see for us to store more than one or two jugs/bottles (upright) in this refrigerator is to remove at least one interior shelf or one of the door shelves. We have more condiments than will fit in the door spaces, too. it feels like everything is competing for space. We use the deli/cheese setting in one drawer to store our cheese. The "soft close" drawers are fantastic, but only the two small drawers are "soft close". I absolutely love the way this refrigerator looks, but it is going to take some work to adjust to how everything is supposed to fit. The food stays cold, and I love the ice/water dispenser! The "Measured Fill" feature is very cool! I can set it to dispense 16 oz in my water bottle and walk away!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Satisfied with the product
on January 10, 2019
Posted by: Tom2023
from Missoula Montana
Gender:Male
[This review was collected as part of a promotion.] I bought this product 6 months ago. I would say that it takes a long time to make ice even on max. Interior could be a little more user friendly
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nightmare fromYou Know Where
on January 10, 2019
Posted by: Pat1893
from Seneca, IL
Gender:Male
After our second visit from the service repair department I read through reviews of my model and was horrified to see how many customers were having the same problems I was with icemaker and water in the door leaking and stopping of ice making, which lead to warming of freezer, and warming inside refrigerator also, and loss of food due to these problems. At this second visit I was also surprised to hear that the fixes being provided by repair were leading to temporary solutions and more service calls.
I'm shocked that there have not been recalls and why the refrigerators have not been replaced. I have since read on line that this model has stopped being produced 4 months ago!
The features of this model, are wonderful, when they work and when the refrigerator cools. I choose to replace my whole kithen with ALL TOP OF THE LINE KITCHEN AID, DOUBLE WALL OVENS , COUNTER TOP STOVE, DISHWASHER AND OF COURSE THE 5 DOOR REFRIGERATOR.
Here is a list of dates that the refrigerator has had problems just in this month alone. December 12, 14, 17 tech visit, another failure that day 17, 21, 22, 27, and again few days ago on the 8th of January.
What plan does your company have to fix these problems???? A friend just bought this same model because she saw mine when we had a party. She went home and ordered one. It arrived in her home on Dec. 29th, wish she had asked me before buying.You can reach me.
I'm shocked that there have not been recalls and why the refrigerators have not been replaced. I have since read on line that this model has stopped being produced 4 months ago!
The features of this model, are wonderful, when they work and when the refrigerator cools. I choose to replace my whole kithen with ALL TOP OF THE LINE KITCHEN AID, DOUBLE WALL OVENS , COUNTER TOP STOVE, DISHWASHER AND OF COURSE THE 5 DOOR REFRIGERATOR.
Here is a list of dates that the refrigerator has had problems just in this month alone. December 12, 14, 17 tech visit, another failure that day 17, 21, 22, 27, and again few days ago on the 8th of January.
What plan does your company have to fix these problems???? A friend just bought this same model because she saw mine when we had a party. She went home and ordered one. It arrived in her home on Dec. 29th, wish she had asked me before buying.You can reach me.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy wilsoae, social care, January 14, 2019
Hi Pat1893, we're very sorry to hear about the problems with the Refrigerator and we'd be happy to look into the problem with you. We ask that you email us at NAR_Customer_Solutions@kitchenaid.com with the model and serial number as well as your contact information and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on January 10, 2019
Posted by: Nucmed
from Roselle il
Gender:Female
[This review was collected as part of a promotion.] Plenty of storage. Very well lit with the shelves that have built in lights. It is big
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com