Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,750 Reviews)
Rating breakdown 4,750 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
342
87%of customers recommend this product.
(
3,927 out of
4,511)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Terrible Fridge/freezer - costly repairs
on December 7, 2023
Posted by: jaws01
from Normal, Illinois
5 years old and paid top dollar. Have had nothing but problems. Have had to replace several interior light bulbs, now the freezer and ice maker are not working. Technician said these are junk and not well made. Said expensive parts and difficult diagnosis. Very dissatisfied. Will not buy any Kitchenaid products again. I will be replacing all Kitchenaid with a different brand - enough is enough
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, December 12, 2023
Hi jaws01,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 276076455.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 276076455.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don’t buy
on December 11, 2023
Posted by: rjohns10
Biggest piece of junk ever. Bought it in July 2023 and it has never cooled properly. I have the freezer temp set at the lowest setting and it only goes down to about 12 degrees. Does not get cold enough for the ice maker to work. Kitchenaid has been out to work on it 4 times and still has not been able to fix it. The warranty department refuses to replace it until it is deemed “unrepairable”.
Response from kitchenaid.comBy KitchenAid Team, December 12, 2023
Hi rjohns10,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 276161789.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 276161789.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not worth even being the Garage Fridge
on December 14, 2023
Posted by: FedUpOwner
We've had our fridge for a few years now and we've had nothing but problems. Multiple service calls and even the repair individual did not know what the problem was, out of pocket money for each service call. My husband has had to do multiple "fixes" each time something pops up. From water/ice not dispensing, to icemaker not making ice while all the current ice melts, a clicking noise from the fan, and a "Not Cooling" displaying. For as much as we've paid for this fridge I felt it would last much longer, but alas we've over this constant issue of a fridge.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 14, 2023
Thank you for sharing your experience with us, FedUpOwner. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 449229.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't buy this!
on January 28, 2024
Posted by: Tracy3334
from Fishers, IN
We bought this 3 years ago and had nothing but problems with it. While we love the layout it just continues not to work to the point our repair guy won't even service it anymore because he said we are waiting our money and it will break again in another 6 months. We really like the layout and bought a KitchenAid for the first time to get what we thought was a quality product but it just doesn't work without constant service so we are replacing it after 3 years.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 1, 2024
Thank you for sharing your experience with us, Tracy3334. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 474547.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Smooth to close drawers issues
on January 28, 2024
Posted by: Chewy 077
Bought this 5 door fridge 10 months ago… and The smooth to close rails drawer on the left side have being an issue. It have been replaced twice and going for the 3rd time… and I have to constantly check twice to make sure the drawer is closed properly. There is no sensor or sounder to warning if a door is left opened. Will be requesting a replacement fridge this may be a lemon. Will update this review later base on what manufacturer actions are.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 1, 2024
Thank you for sharing your experience with us, Chewy 077. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 474755.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great refrigerator design watch out for electroni
on February 11, 2024
Posted by: earl DFZ
Great fridge layout and design… electronic board failed several times in 5 years
There are several electric board hidden everywhere.. finally found a reset routine that helps .. but really a 5 k refrigerator should not fail and cost 600-900 to repair twice in 5 years
There are several electric board hidden everywhere.. finally found a reset routine that helps .. but really a 5 k refrigerator should not fail and cost 600-900 to repair twice in 5 years
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Constant Problems
on April 3, 2024
Posted by: LH62
I purchased this refrigerator in 2019 and have had nothing but problems with it. Freezing up, icemaker quit working, freezer drawers have ice buildup, left side of door is raised and cannot be fixed for some reason. It is not the old kitchenaid quality it once was. It was highly recommended by an appliance company, and they could not have been more wrong. Pricey refrigerator for the issues I have been dealing with. The appliance repair guy can't even get it to work correctly.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 3, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 513005.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best refrigerator ever!!
on April 8, 2024
Posted by: Beth 2289
[This review was collected as part of a promotion.] Love love this refrigerator! I can’t say enough how efficient this refrigerator is. Having the two drawers on the outside helps keep the refrigerator cold. Easy to get what we use most in those two drawers.
We also love the freezer with 3 drawers. Oh and the pizza holder in the door.
We also love the freezer with 3 drawers. Oh and the pizza holder in the door.
Written by a customer while visiting kitchenaid.com