Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,749 Reviews)
Rating breakdown 4,749 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Drawer issues
on October 7, 2023
Posted by: Lexus
from Virginia
Purchased for our new home 2-1/2 years ago. Drawers seems to have condensation issues which causes electrical shortages; unable to be repaired. Seems to have a design flaw. Wouldn't recommend this refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 10, 2023
Thank you for sharing your experience with us, Lexus. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 408625.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great lay out and gorgeous refrigerator!
on March 9, 2024
Posted by: Carolslat3
from Hoover, AL
[This review was collected as part of a promotion.] I bought this a month ago and I’m very happy with my refrigerator! I love the layout and the amount os space. The produce drawers are clear, making it easy to keep track of what’s inside. I’ve noticed that my produce stays fresh longer in this refrigerator. The two fridge drawers are great for me, I use one for produce and the other for meats and cold cuts. The freezer is organized well with three levels - makes it easy to see what I have and things don’t get buried and forgotten. And the storage in the freezer door for pizza is genius! I am very happy with the amount of ice that it makes. Very satisfied with my purchase so far!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Run away from this piece of junk
on April 4, 2024
Posted by: Dissatisfied in El Paso
from El Paso, TX
My original 1 star review submitted 2 weeks ago is no longer showing here. Just bringing it back for more.
Purchased this KRMF706ESS01 in 2017, started having issues with freezer not cooling the refrigerator not cooling in 2021. Had respected local service co come out and service, had KA send a technician in 2022 and last week, 1st said it needed new control board (replaced by local tech in 2022) and latest KA tech said nothing is wrong with it (he was here during one of its rare functioning periods).
Today's call resulted in KA telling me there is no warranty on this unit and they will not send out any tech. They did offer a 15% discount on another KA product purchased through their website. Why through good money after bad?
Like my 1st review said - run away from this and any KA product.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 8, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 513945.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT BUY!
on April 17, 2024
Posted by: Disappointed in ND
Do Not Waste Your Money! Bought in 2017 with 5 year extended warranty. Just a few of the parts/problems we have replaced/experienced: lights not working, several thermostats, control panel, ice maker, unit freezes up, neither fridge or freezer cools, sealed system leak. Even the repair guys don't know what to do with it anymore. It is now nothing but a large warm box in the kitchen. Calling & emailing customer service is a wasted effort.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 18, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 520681.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Posted by: Dee
from Cannon Falls, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like the design of this fridge but unfortunately we got a lemon. The coating is starting to rust and I don't know if KitchenAid is going to help us with that.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Beautiful but warm
on August 7, 2017
Posted by: Money Flusher
from El Paso, TX
Verified Purchase:No
[This review was collected as part of a promotion.] It's a gorgeous fridge, Unfortunately, the coolest we can get it is about 57 degrees. We bought thermometers to test it. It's not our imagination. Have thrown away lots of meat that's gone rancid within a day or two, and now will have to throw away my son's expensive medicine and wait until it's time for a refill. It's such a nice-looking fridge, but we need more than a nice decoration. We need to keep food cold. Water dispenser comes out lukewarm. We have to add ice to the milk to make it cold. PLUS, it's loud. It sounds like a motorcycle is in our kitchen. Super disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible freezer system
on August 6, 2017
Posted by: Dan L.
from Williston park, ny
Verified Purchase:No
[This review was collected as part of a promotion.] I purchased this fridge and it was delivered in December 2016. I moved into the house after renovations in april 2017. After a few months of light usage, the freezer on the left side rails started to frost. A service technician was called and wind appliances who is the authorized service provider for my area arrived and his diagnosis was that the frost build up was due to human error. It was recommended i shut down the fridge for 24 hrs and the frost will disappear, what about the $800 worth of food i have in there??? I only have 1 fridge!!! $3800!!! When the fridge was delivered the doors were never taken apart because i have a 60" wide patio door. Kitchaide help!!!! Not a very happy customer. I'm pointing out to the technician that it's a bad seal and he refused to replace it. There's a 1mm gap from the drawer to the fridge!!! He refused to fix unless i shut down the fridge for 24 hrs, i have a 4 year old at home, he needs to eat. I used a heavy glove and towels and removed all the ice build up on the left side rails and they came back.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Where is the quality workmanship?
on November 7, 2016
Posted by: BL
from IA
Verified Purchase:No
[This review was collected as part of a promotion.] We bought this model and had a repair man to our home within a week. Then we had to have the unit replaced. Then the new unit came and the workmanship was terrible. The visible adhesive left on the doors, the poor door alignment and the aesthetics are terrible and lacking the quality that Kitchen Aid has had in the past. I included a picture of the adhesive. I also went to two different retailers and the floor models there have the same issue. This is QA issue and not isolated.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com