It would get 5 stars from me if not for two major problems, first, there is no padding between the handle and your back. It’s just a metal bar digging right in making it difficult to wear for very long, which is bad when traveling and you need your hands for the other luggage you are traveling with. The second problem that you don’t see in online pictures is that the pad that would protect your back is folded down to access the back straps. You have to tuck the straps away to zip up the pad into place. There are a million better ways to design this part and I don’t know why you would think it’s a good idea to remove the padding if you want to put it on your back.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 3, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Awesome product to have, go for it if you travel frequently this is a great product with brand value. Gives enough space to have lots of stuff while you travel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com