Customer reviews from sony.com
Sony - 260W 9.2-Ch. Network-Ready 4K Ultra HD and 3D Pass-Through A/V Home Theater Receiver - Black
Average customer rating
4.7
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
9
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
0
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for Sony - 260W 9.2-Ch. Network-Ready 4K Ultra HD and 3D Pass-Through A/V Home Theater Receiver - Black
Posted by: Billy07
Gender:Male
Verified Purchase:Yes
Truly the complete AV receiver. GREAT sound. Handles ALL my AV components. Easy to use. THE BEST!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
A Manual without labeling connections?????
on November 11, 2019
Posted by: Joejoe22
Gender:Male
The manual that comes with the unit doesn’t even label the connections and explain what they do.. It’s terrribly written and absolutely no help. This is a far cry from the old days of ES quality
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 13, 2019
Hi, Joejoe22
I understand that your str-za5000es are having issues with installation. Please try following the steps on the link below:
https://www.sony.com/electronics/support/res/manuals/4584/80cdd8d623132488fe88cd50da91a7a8/45849691M.pdf
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Earl
Sony Social Support
I understand that your str-za5000es are having issues with installation. Please try following the steps on the link below:
https://www.sony.com/electronics/support/res/manuals/4584/80cdd8d623132488fe88cd50da91a7a8/45849691M.pdf
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Earl
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Youngblood
Gender:Male
Verified Purchase:Yes
I bought this unit last month and am very happy I did.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Mikey T
Gender:Male
Verified Purchase:Yes
I have finally stepped up my home theater experience with this amp.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 17, 2023
Hi Mikey, We are glad that you now have an awesome A/V receiver for your home set up. You chose the best brand. The STR-ZA5000ES offers up to 11.1-channel immersive sound (9.2ch discrete onboard amplifiers) from both Dolby Atmos® and DTS:X (supported with firmware update), and all the features that enthusiasts and custom-installers could want. Enjoy full-quality 4K/60p video pass-through, with HDR and HDCP 2.2 support, and a wealth of connection options for multi-room and network distribution. With premium ES build quality, and a focus on sound purity, it lives up to its flagship status. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
unbelievable options- incredible sound- super versatile-
ONE GREAT NAME
S O N Y
ONE GREAT NAME
S O N Y
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 25, 2024
Hi PeterAltman,
Great! We're thrilled that you are enjoying the sound quality and amazing features of the receiver. Thank you for choosing Sony!
-Ralph
Great! We're thrilled that you are enjoying the sound quality and amazing features of the receiver. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com