Customer reviews from sony.com
Sony - 260W 9.2-Ch. Network-Ready 4K Ultra HD and 3D Pass-Through A/V Home Theater Receiver - Black
Average customer rating
4.7 out of 5
4.7
(13 Reviews)
Open Ratings Snapshot
Rating breakdown 13 reviews
5 Stars
9
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
0
85%of customers recommend this product. 
(
11 out of 13
)
Best Buy Privacy Policy
Customer Reviews for Sony - 260W 9.2-Ch. Network-Ready 4K Ultra HD and 3D Pass-Through A/V Home Theater Receiver - Black
Customer Rating
5 out of 5
5
Great
on August 7, 2020
Posted by: DrKV
Gender:Male
Hi
I am unable to connect 7.1.4 pattern. I connected the external amplifier to the pre out. Did the selection of 7.1.4. However still nit getting audio from ceiling speakers. I tested the speaker tone and no sound coming out from pre out speakers. Do I need to select any other choices in the system. I checked and everyone is directing to the manual and I did all that. Please advise. Thank you Sony in advance.
Regards
Dr.KV
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 10, 2020
Hi DrKV, we appreciate your high review on our product. The new center of your theater system, the STR-ZA5000ES offers up to 11.1-channel immersive sound (9.2ch discrete onboard amplifiers) from both Dolby Atmos® and DTS:X 4, and all the features that enthusiasts and custom-installers could want. Enjoy full-quality 4K/60p video pass-through, with HDR and HDCP 2.2 support, and a wealth of connection options for multi-room and network distribution. With premium ES build quality, and a focus on sound purity, it lives up to its flagship status. We're sorry to hear that you have an issue with your ceiling speakers. You can set the height from the floor to the ceiling speakers. The In-Ceiling Speaker Mode function works better by configuring this setting and performing Auto Calibration.

Select [Setup] - [Speaker Setup] from the home menu.
Select [Ceiling Height].
Adjust the height.

Please check the link below for more information:

https://helpguide.sony.net/ha/strza5/v1/en/contents/TP0000963203.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Good Overall Quality
on December 10, 2019
Posted by: Barry45
Gender:Male
Verified Purchase:Yes
Bought the Sony STR-ZA5000ES about 1 1/2 months ago. Seems consistent with what a consumer might expect from Sony.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 13, 2019
Hi, Barry45! We’re glad you like the product. Thank you for choosing Sony. ~Ralph

Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Excellent Receiver
on September 8, 2019
Posted by: Johnnyboy71
Gender:Male
Verified Purchase:Yes
This receiver is very impressive! Set up was straight forward and easy! Ethernet connection is a must in my opinion as it allows additional set up options such as setting the crossover frequencies for all your speakers. The sound quality is incredibly rich and clean! The sound stage is deep and seamless from my towers to subwoofers with music and movies (something I have struggled with for years). Auto calibration seems to be very accurate as repeated calibration is very consistent.The video quality is very impressive as well with a notable improvement in picture quality. No regrets here!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 12, 2019
Hi, Johnnyboy71!

We appreciate your positive feedback. We are always looking to make SONY better. Thank you!

~Earl

Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Better than I hoped
on September 19, 2019
Posted by: TheReviewdator
Gender:Male
Verified Purchase:Yes
Picked this receiver up open box, had been wanting one for a couple years to go with my 75" Z9D. Took about an hour and a half to get everything(TV,Player,Amp.), connected and programmed. As always Sony's programming is simple, direct, and user friendly. I configured it as 7.1.2, connected it to four older PA Tsi500's, 2 400's, a 20 center, and two 10's as uppers. Wow...this thing has no problem running at loud volumes, we watched several Ubd's...amazing. We don't do whole house automation, however as a stand alone amp. it works great. After two + years we get to watch the "Z", at one scene in a movie we had to cover our eyes to "block out the sun", yes I know I'm going off topic but wow! Good job Sony.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 20, 2019
Hi, TheReviewdator!

Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote.

Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Easy setup Easy Navigation Great sound
on November 21, 2019
Posted by: Jimboliolio
Gender:Male
Verified Purchase:Yes
Was not my first choice as I was coming out of a older NAD, but I am very pleased with its performance. I believe only the finest ear may be able to tell the difference in sound. Video i as good as the TV which doesn't say much. I would purchase this again without hesitation. Support is prompt and very good. Lacks HDMI 2.1
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
great amp
on January 5, 2019
Posted by: Al 48
Gender:Male
Verified Purchase:Yes
Great amp works well with atmos speakers. Amp will not work with any other remotes
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Fantastic!
on March 30, 2019
Posted by: Tim K
Gender:Male
Verified Purchase:Yes
I've bought only Sony electronics for the last 40 years because I am convinced of their superiority over other brands. This is definitely top rate.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Great Features and easy to use!
on February 26, 2019
Posted by: Christopher700000000
Gender:Male
Verified Purchase:Yes
I bought this receiver about a week ago and just love it. I have been an avid Sony purchaser since I bought my first component stereo set in 1984. This receiver is packed with tones of features and is easy to set up. I love the expandability of this receiver and the 130W per channel. The sound is amazing whether I am watching a movie or listening to music. I also love the fact that I can setup the receiver online with its IP address. This receiver is sold and really heavy, but I think that is a testament to the build quality. The only things missing are WiFi and Bluetooth. Not a big deal to me, but could be useful to others. I also love the 8-port switch on the back as well. This will allow me to remove the switch I am currently using and free up some room behind my entertainment center. Don't hesitate to buy this receiver if you have the budget or if you can find it cheap like I did. I bought mine refurbished for less then a third of the MSRP.
I would recommend this to a friend!
Written by a customer while visiting sony.com
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