Customer reviews from frigidaire.com
Frigidaire - Professional Series 30" Built-In Double Electric Convection Wall Oven - Stainless steel
Average customer rating
4
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
129
4 Stars
36
3 Stars
22
2 Stars
17
1 Star
24
78%of customers recommend this product.
(
80 out of
103)
Customer Reviews for Frigidaire - Professional Series 30" Built-In Double Electric Convection Wall Oven - Stainless steel
Customer Rating
2
Trouble with cooling fan
on November 16, 2016
Posted by: Ldswjs
from Mokena, il
[This review was collected as part of a promotion.] We have had this oven for three months, and at first loved it. The convection fan in the top oven had to be replaced, and now the top cooling fan has failed, leaving us unable to use the top oven at all, and the bottom one shuts off at times.,
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 19, 2016
On behalf of Frigidaire, we apologize for any inconvenience your appliance has caused you and your family, Ldswjs. This is absolutely not the experience we wish upon any of our consumers. We regret that you had to have a service call so soon and unexpectedly. Though no manufacturer can guarantee against repairs or service visit with any of their models, Frigidaire does stand behind their products and services. I have every confidence in our Authorized Service Provider, and that your service appointment has resolved the matter. Should you have any questions, please do not hesitate to reconnect with us directly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks great but having issues from day 1
on November 20, 2016
Posted by: J ST
from LI, NY
Just had this installed and after cooking a few times and seeing food drying out we realized something was wrong. The preheat light does not shut off. I read online and this seems to be a common problem...WHY???!!?!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 27, 2016
J ST, thank you for taking the time to submit your wall oven review. Models (like yours) that have a hidden bake element take a little longer to preheat. Times ranging from 10 to 17 minutes are normal to preheat to 350° F. Please be on the lookout for an email from me shortly with some information for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Disappointed!
on April 24, 2017
Posted by: Rich 32
[This review was collected as part of a promotion.] Lower oven does not work, and shuts down both ovens
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 26, 2017
What a bummer Rich! I hate that you experience any matters with your lower oven. I was able to research and see that your warranty coverage was able to successfully take care of that for you. If you need any further assistance, please feel free to contact us directly by phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Respectfully- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Suspect Broiler Element
on April 26, 2017
Posted by: Dbbrown
from Colorado
[This review was collected as part of a promotion.] One reason I bought this oven was because I was tired of the electronic panels failing on previous ovens.
So far, so good - however I did have a slow start - I couldn't get the broiler element on the lower oven to actually turn on. I had to turn the knobs in a particular order to get it to turn on. If this continues it will be going back. Therefore I cannot yet recommend this oven to a friend.
I do miss not having a time bake/ delayed bake function, but not enough to have to deal with electronic touch pads to get these functions.
The other draw back of this oven is that there is no way to see what the temperature is - no read out, only a blue light that tells it is pre-heating. I added an oven thermometer to know what's happening.
So far, so good - however I did have a slow start - I couldn't get the broiler element on the lower oven to actually turn on. I had to turn the knobs in a particular order to get it to turn on. If this continues it will be going back. Therefore I cannot yet recommend this oven to a friend.
I do miss not having a time bake/ delayed bake function, but not enough to have to deal with electronic touch pads to get these functions.
The other draw back of this oven is that there is no way to see what the temperature is - no read out, only a blue light that tells it is pre-heating. I added an oven thermometer to know what's happening.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, May 1, 2017
Thank you for taking the time to share your wall oven experience, Dbbrown. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you have your full mailing/physical address, phone number along with your wall oven's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. Have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
looks great
on May 5, 2017
Posted by: Marciaski
from Henrietta, NY, United States
I really want to love these ovens and was so excited to get double wall ovens in our new house but I have one HUGE complaint. The timers! They are so quiet and go off only a few times and then stop. I have burned quite a few things now due to this. I am a busy mom of twin toddlers, when I put something in the oven I need a nice loud timer that wont stop until I address it. Our last Frigidaire slide in stove/oven had a nice loud timer that didn't stop until it was addressed. If I could fix that one thing, then I would love these ovens.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 12, 2017
Marciaski, I can understand your frustration with the volume of the alerts. Your model does have an adjustment for volume, please see page 11 in your Owner’s Manual. Your feedback is reviewed online by our product specialists, who I'm sure will find value in your observations. Should you have any questions, please reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Oven!
on August 7, 2017
Posted by: AshMarie20
from Dallas, TX, United States
[This review was collected as part of a promotion.] We bought a brand new home and it came with Frigidaire pro series appliances. I've only used it for a month and already dislike this oven. When it preheats, it is SO loud. And the chime for when it's done preheating and when the timer goes off is SO quiet. I have to stand by and watch it to know when it's done preheating. I've also burnt food a few times because I can't hear the timer go off. It beeps so quietly and only once. I wish it were like the microwave that beeps every so often until you open it. I also dislike the fact that the only digital display is the time and the timer. I feel like I'm in a time warp with the old school knobs. The oven light turns on both ovens or neither and if you open the door of the other oven you aren't using, the light turns off. I've had a tech out and he stated these are all just "quirks" of the oven. I purposely didn't sign up to extend the warranty on this oven because when it breaks, I will be getting another brand ASAP.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 8, 2017
AshMarie20, your input is extremely important to us and will be carefully reviewed when determining how to accommodate both current and new consumers. Thank you for sharing your feedback with us. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 24, 2017
Posted by: sachymoto
from broken arrow,ok
[This review was collected as part of a promotion.] like products so far wish timer for ovens were louder though
Written by a customer while visiting frigidaire.com
Customer Rating
3
on January 21, 2018
Posted by: Brobst
from Windsor, CO, United States
This has been a great oven and would like to rate it higher BUT I can’t find a feature when I can program it to start at a certain time. Bake my food and then shut off. I work and this is a feature I had in my old oven. If anyone knows how to do this I would love to know how.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 22, 2018
Hey Brobst, thank you for taking the time to share your concerns with us. I am terribly sorry but this model does not offer this delay start feature. Please let know us know if you have any other questions.
Written by a customer while visiting frigidaire.com