Customer reviews from frigidaire.com
Frigidaire - Professional Series 30" Built-In Double Electric Convection Wall Oven - Stainless steel
Average customer rating
4
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
129
4 Stars
36
3 Stars
22
2 Stars
17
1 Star
24
78%of customers recommend this product.
(
80 out of
103)
Customer Reviews for Frigidaire - Professional Series 30" Built-In Double Electric Convection Wall Oven - Stainless steel
Customer Rating
1
Need to rethink this oven
on August 7, 2018
Posted by: Dishwasher100
from Celina Tx
[This review was collected as part of a promotion.] Was installed by the builder. Truly dislike this over. You cannot tell what temperature your at and the timer beeps once really low so you can't even hear it. It seem to cook ok but I use my timer for everything so this is a big deal to me. I read the instructions and there is not way to turn it up.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, August 17, 2018
Thank you for taking the time to share your wall oven experience, Dishwasher100. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our design team for particular production models. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Beautiful oven...BUT
on September 30, 2019
Posted by: Mansfield75054
[This review was collected as part of a promotion.] When we purchased our home 1.5 years ago we upgraded the kitchen appliances to get this oven. It has been nothing but problems we have already had the control panel replaced and we still cannot use both ovens simultaneously, the timer only beeps once and at a very low volume and we cannot use the oven cleaning feature. I would definitely not recommend this oven.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 2, 2019
Hello Mansfield75054. Thank you for taking the time to share your feedback with us. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We do apologize for any inconvenience you have incurred with these concerns. At your convenience, please contact our customer service team by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
How many repairs does it take?
on March 4, 2020
Posted by: Cannotcookdinner
We chose all Frigidaire Professional appliances for our remodel. Our double wall ovens are a HUGE disappointment! We are on repair number 3! First, a fan was replaced, then the motherboard, now the fan will be replaced again! These were brand new 6 months ago. That F45 error code keeps reoccurring and I cannot preheat either oven. How many times will the same parts be replaced before the company will replace it? So very disappointed that I can’t have a reliable appliance.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , March 5, 2020
Hey there, Valued Customer! Thank you for taking the time to provide us with your feedback. We are truly disheartened to hear that you have this type of experience with your wall ovens. Upon searching through our database, I see that you have been in contact with our Customer Engagement Center and we are currently in the process of taking care of things for you. Please keep us updated on the progress! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Having a lot of trouble.
on March 6, 2021
Posted by: The Burnt Cookie
[This review was collected as part of a promotion.] I purchased this oven over a year ago. I have found several hot spots in the oven, even when using convection, the most "even" setting this oven has. I normally put cookies in the oven and babysit them changing the rack several times during the baking of cookies, trying to get all the cookies baked and non of them burned. It is quite the task. Even after re-reading the owners manual to insure I was doing things correctly, I continued to have problems. I thought something must be wrong with the oven, had a repair man come out and he replaced the temperature sensor as well as the main control, I still have the same problems. On convection there are hot spots and some cookies on the pan get burned and some are under done, too underdone to serve. When using the regular bake setting, the bottoms of the cookies burn and the tops are under done. So, I find myself a little done with this oven that is 14 months old. Way over spent on this oven for its poor performance.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 9, 2021
Hello there The Burnt Cookie! We understand your concerns and are sorry to hear that your wall oven is experiencing these issues from early on. We are happy to continue working with you to ensure you have a unit that is heating properly! We see you have been in touch with us and I would like to receive more details on the situation. I have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Frigidaire Professional Appliances
on September 16, 2016
Posted by: Gregory723
from North Augusta, SC, United States
[This review was collected as part of a promotion.] Last year we built a house and installed Frigidaire Professional double wall ovens, refrigerator, microwave, gas cook top and dishwasher. We had to wait for the ovens a couple of months since apparently the entire professional line appearance was updated last year. Our double ovens also had a problem with the preheat lights not going off, the installer had to contact the company and found out the wiring was not done correctly. Took a few visits but it eventually was resolved. I have noticed the noise from the cooling fans has increased, the noise is not reproduced by spinning the fan, I think it is coming from the fan motor itself. The top oven makes a much louder noise than the lower oven. I have called the installer for a service call to come and check it out. I would have to agree with others that the touch panel leaves something to be desired. The timer is so faint, it is barely perceptible above the noise of the running oven. And it only seems to chime once when it reaches zero. The appearance of the appliances is terrific, they do not smudge like older stainless steel; however I would give up the smudge free for better functioning appliances. We had issues with the microwave door not opening when the button is pushed, the refrigerator not making ice. I sure hope we can get the fan noise issue resolved. I have lived over half a century not hearing the oven but these can be heard in the TV room next door when they are running. For the added expense, we thought the quality would have been better.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Social Media, September 27, 2016
Gregory723, I regret all the challenges you have encountered with your double wall oven. Please reconnect with us after your service call to let us know how it went! The audible alert is adjustable! Page 9 and then page 11 in your Owner’s Manual will show you how to adjust the volume of the alert so you can hear it better! Warm regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
need more bellls and whistles
on October 16, 2016
Posted by: AnnaRita
from Watertown, CT, United States
cooks quickly, agree with the past timer reviews, need a shut off time program, it is supposed to be a professional product, but its just an old fashioned oven made to look slick
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, October 21, 2016
Hey AnnaRita! Thank you for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other inquiries. Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Happy baker
on March 22, 2018
Posted by: Bama baker
from Nashville, TN
[This review was collected as part of a promotion.] Only complaint is timer waning being too low to be heard in a busy kitchen
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped Working in 3 months - Terrible Warranty
on January 28, 2020
Posted by: Jay888
[This review was collected as part of a promotion.] I installed this in August of 2019 and it completely stopped working by December of 2019. It's been over a month and still haven't received service, despite it being within the 1 year warrantee period. Would not recommend this or any other Frigidaire products.
Response from frigidaire.comBy Online Outreach Specialist, January 30, 2020
Oh no, Jay888! We're sorry to hear that this has happened and would like to restore your faith in our brand.
After further review of your account, we show that you're currently scheduled for service today (1/30/2020) with Jem's Appliance Service. Please feel free to chat or contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST to let us know if the repair is completed or if any other assistance is needed. Kindly, Courtney
After further review of your account, we show that you're currently scheduled for service today (1/30/2020) with Jem's Appliance Service. Please feel free to chat or contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST to let us know if the repair is completed or if any other assistance is needed. Kindly, Courtney
Written by a customer while visiting frigidaire.com