Customer reviews from frigidaire.com
Frigidaire - Professional Series 30" Built-In Double Electric Convection Wall Oven - Stainless steel
Average customer rating
4
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
129
4 Stars
36
3 Stars
22
2 Stars
17
1 Star
24
78%of customers recommend this product.
(
80 out of
103)
Customer Reviews for Frigidaire - Professional Series 30" Built-In Double Electric Convection Wall Oven - Stainless steel
Customer Rating
1
Disappointed
on February 15, 2022
Posted by: D3Badger
[This review was collected as part of a promotion.] Our unit had a known error F47. Getting run-around to fix or replace. Now 3.5 weeks with a brand new non working unit. Clock works.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 16, 2022
Hello,
We never want our family to be disappointed with their appliance. We're here for you! Please check your email as we want to continue our communication regarding how we can best assist you with your wall oven. Should you need immediate assistance live chat with us here Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
We never want our family to be disappointed with their appliance. We're here for you! Please check your email as we want to continue our communication regarding how we can best assist you with your wall oven. Should you need immediate assistance live chat with us here Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't heat, doesn't hold heat
on April 4, 2022
Posted by: Weiszcovers
Today's experiment and the results follow. I bake so maybe most of your customers don't know or care about what these ovens do or don't do but it's important when you bake. I tried to bake bread today. You preheat to 500 turn it down to 475 when you load and down again 425 25 minutes later.
At 20' 275
28' 350
37' 440
Pre-heat light turns off at 39' 450 NOT 500
45' 430
49' 420 This is where I had to load the oven anyway because the bread couldn't wait.
Turned down to 475 and pre-heat light came on.
Turned off at 56' at just 435
1'4" 405
1'15" 400 Terrible
Turned it up to 500 and down immediately to 450 & got the preheat light to come back on
1'20" The light turned off 425 still short 50
1'26" 415 dropping again
Turned it up and down again to get it to turn on
1'32" Light turned off at 425.
28' 350
37' 440
Pre-heat light turns off at 39' 450 NOT 500
45' 430
49' 420 This is where I had to load the oven anyway because the bread couldn't wait.
Turned down to 475 and pre-heat light came on.
Turned off at 56' at just 435
1'4" 405
1'15" 400 Terrible
Turned it up to 500 and down immediately to 450 & got the preheat light to come back on
1'20" The light turned off 425 still short 50
1'26" 415 dropping again
Turned it up and down again to get it to turn on
1'32" Light turned off at 425.
You get the idea. It doesn't heat to temperature, doesn't hold temperature or reheat when it needs to. Waiting nearly an hour for it to get to 420 is a ridiculous waste of energy. I am 58 years old and have had a dozen ovens. This one doesn't work at all. I have tried everything since these were installed to get them to work for us. They haven't worked a single day.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, April 5, 2022
Hi Weizcovers! We always want to be there when one of our owners need help and appreciate your feedback. If you have a 3rd party thermometer in your oven that you're reading, those can be up to 20 degrees off. Additionally, opening and closing the door can cause the temperature to decrease slightly. If you feel this is abnormal, please reach out to us via Live Chat or by phone M-F 8:30am-8:00pm EST and we’ll see how best to help you. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 7, 2022
Posted by: RobinPG
[This review was collected as part of a promotion.] The oven works great… even temperature and love the dials instead of all digital display.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Noisy!
on April 14, 2022
Posted by: Lor75
We have had this oven for well over a year now. Overall I like the oven. It bakes reasonably well and pretty evenly. I didn’t think I would like the “No Preheat” function as it seemed like a gimmick but I do like it and use it. It works well. Our major complaints are: 1. This oven is so loud! It’s awful. It is very distracting just to try to have a normal conversation in the kitchen when the oven fan is running, especially during preheating and after the oven is shut off. The fan is so noisy and continues to run for 30 minutes or more after the oven is turned off. Guests repeatedly ask about the sound.
2. The timers are terrible. They are tedious to set but worst of all, you can’t hear them. Even if I am in the kitchen I can’t hear them half the time. If someone is talking or the sink is running you won’t even hear them. If you are in another room you mine as well not even bother using them. I use my phone alarm/timer instead. If you can’t hear a timer, it really defeats the point of having it. A dollar store timer is more functional than the one on this oven. Unacceptable for a professional line appliance.
2. The timers are terrible. They are tedious to set but worst of all, you can’t hear them. Even if I am in the kitchen I can’t hear them half the time. If someone is talking or the sink is running you won’t even hear them. If you are in another room you mine as well not even bother using them. I use my phone alarm/timer instead. If you can’t hear a timer, it really defeats the point of having it. A dollar store timer is more functional than the one on this oven. Unacceptable for a professional line appliance.
Response from frigidaire.comBy Christy, Online Outreach Specialist, April 18, 2022
Thank you for your candid feedback. We certainly appreciate it as we use this information for the continuous improvement of our product. Some models are equipped with a cooling fan that runs during the cooking process to cool internal electronic components. It is normal for this fan to continue to run for an extended period of time, even when the oven has been turned off.
Also, the oven is set to operate with certain chimes and tones (default settings) that alert the user to certain oven functions. The silent operation feature allows the oven control to be operated without sounds when necessary. By accessing user preferences, this option can be later returned to operate with normal programming sounds. You can find this information in your Use and Care Guide if needed. I have attached the link for you. Link: https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A00538605en.pdf. ~ Christy
Also, the oven is set to operate with certain chimes and tones (default settings) that alert the user to certain oven functions. The silent operation feature allows the oven control to be operated without sounds when necessary. By accessing user preferences, this option can be later returned to operate with normal programming sounds. You can find this information in your Use and Care Guide if needed. I have attached the link for you. Link: https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A00538605en.pdf. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Never buy a Frigidaire double oven-Never ever!!
on May 4, 2022
Posted by: tereeorse
My fridgidaire oven has never baked well. I have had 5 repairs appointments, and still bakes so unevenly. The bottom oven, things burn on the top and raw on the bottom. I am told that is normal to be 50 degrees off from baking. My oven is less than 3-4 years old and I am ready to toss it out. I repeat--DO NOT BUY A FRIGDAIRE double wall oven--ever! I did get the extended warranty, but it bakes horribly--even after 5 service calls. Really!! I have nothing good to say about this product.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, May 5, 2022
We are so thankful that you have reached out to us about this concern. This is absolutely not the norm. Your oven should not be off by 50 degrees and our Customer Care team would be happy to dive into solutions for you.
We are available to assist you at your earliest convenience by phone at 800-374-4432 or with the simplicity of Live Chat right here on our branded website M-F 8:30 am- 8:00 pm EST. We look forward to turning this situation around for you. - Kailey
We are available to assist you at your earliest convenience by phone at 800-374-4432 or with the simplicity of Live Chat right here on our branded website M-F 8:30 am- 8:00 pm EST. We look forward to turning this situation around for you. - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent and well built
on June 1, 2022
Posted by: AJKS
[This review was collected as part of a promotion.] More than a year , works perfect. No complains from Friends who are using this for many years.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Retro?
on July 20, 2022
Posted by: Bucko1960
[This review was collected as part of a promotion.] The oven works well, I have to say, but the appeal of the Viking knock-off controls wears off rather quickly. The knobs don't easily correlate to the temperature markings--in fact, you can't even see the bottom of the dial markings without bending over to look at them. Also, the knobs make it harder to clean. I would find a model with a touchscreen for better accuracy and the ability easily clean.
Response from frigidaire.comBy Christy, Online Outreach Specialist, July 26, 2022
Hi, there! We appreciate you reaching out and value your opinion and feedback. We use this for the continuous improvement of our product. If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
4
Still learning how to use
on July 25, 2022
Posted by: 16567
[This review was collected as part of a promotion.] Had a hard time getting broil setting to work on top oven. Appears to be working correctly now. Oven cooks faster than my last oven..
Written by a customer while visiting frigidaire.com