Customer reviews from frigidaire.com
Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Average customer rating
4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
118
4 Stars
54
3 Stars
17
2 Stars
7
1 Star
27
84%of customers recommend this product.
(
171 out of
204)
Customer Reviews for Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Customer Rating
1
Display going out after 17 months
on February 26, 2020
Posted by: LisaMS612
How in the world is the display on my microwave going out after only 17 months??? Please explain or provide me with a contact phone # to call to further discuss. Surely you are taking all these reviews of the same issue seriously.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 27, 2020
Oh no, LisaMS612! We apologize for any matters you have experienced with your microwave and thank you for bringing it to our attention. So that we are able to gain more insight to properly address your concerns, feel free to to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door won't open and Trim kit very flimsy
on March 3, 2020
Posted by: Frustrated Micro
After 18 months the door will not open. The trim kits are also very poorly made and crack at the fasteners. Seem to be very similar reviews from others. Beware!
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 4, 2020
Hi, Frustrated Micro!
Thank you for sharing your experience. We're sorry to hear you're having trouble with your microwave door and trim! I wasn't able to locate a record of this issue using the email address you provided. If you are still seeking a resolution, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear you're having trouble with your microwave door and trim! I wasn't able to locate a record of this issue using the email address you provided. If you are still seeking a resolution, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control Panel is BAD
on June 19, 2020
Posted by: JenBrown
[This review was collected as part of a promotion.] I wish I had read everyone else’s reviews before purchasing! Bought this microwave for a new build in December 2017. Earlier this year the display on the control panel started fading. Now, it is so faint you can barely read it all unless you basically place your face on the microwave. It still cooks fine, but I’m frustrated the control panel is going out! It looks like this is a recurring issue for this model!!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 30, 2020
Hi, JenBrown!
Thank you for your review.We are not pleased to hear you are experiencing issues with your microwave. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. -Katrina
Thank you for your review.We are not pleased to hear you are experiencing issues with your microwave. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor product
on July 2, 2020
Posted by: Mr King
This came with a new house. The builder made the choices. We had no choices.
Three years old and the unit is failing. The read out is so dim that you can’t read it. The door opener doesn’t work most of the time. It’s only a matter of time before we will have to replace it.
Three years old and the unit is failing. The read out is so dim that you can’t read it. The door opener doesn’t work most of the time. It’s only a matter of time before we will have to replace it.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 14, 2020
Hi, Mr King!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your microwave. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. -Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your microwave. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lousy Electronic Reliability
on July 18, 2020
Posted by: CABHawk
Wish I could give it zero stars. Less than 3 years old and the main control board goes out. Buy replacement board and it too fails to work. NO NOT BUY FRIGIDAIRE!!! They live up to their reputation.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 3, 2020
Hello, CABHawk!
We are not pleased to hear about your experience with the microwave. Please know we make every effort to manufacture quality products. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to reach out to us so we can see if there are any options available to assist. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
We are not pleased to hear about your experience with the microwave. Please know we make every effort to manufacture quality products. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to reach out to us so we can see if there are any options available to assist. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frustrated
on August 12, 2020
Posted by: FrancisRoss
[This review was collected as part of a promotion.] Bought this microwave for a brand new house it went them within a year Now we can’t even see the display the lighting is completely out. I am reaching out because I’m trying to find another microwave that will fit the same spot. Hopefully get some assistance
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 31, 2020
Hello, FrancisRoss!
Thanks for reaching out to us. We always want to know when one of our owners need help. We may have some options available to assist with this matter. When you have a moment, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST.
Bianca
Thanks for reaching out to us. We always want to know when one of our owners need help. We may have some options available to assist with this matter. When you have a moment, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bought a new house, 2 days later this microwave stopped working
on August 25, 2020
Posted by: Ryan1892665
Bought a house with these very nice stainless steel appliance package which included this microwave. Two days later all the extra buttons on the microwave won’t work, and can only hit quick start after hitting cancel 4 times. Is there any solution how to repair or fix without replacing?
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 30, 2020
Hello, Ryan1892665!
Thank you for your feedback. We are sorry to hear of the issue with the microwave control not responding correctly. This is definitely not the norm, and we would like to help. Please reach chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the issue with the microwave control not responding correctly. This is definitely not the norm, and we would like to help. Please reach chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com