Customer reviews from frigidaire.com
Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Average customer rating
4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
118
4 Stars
54
3 Stars
17
2 Stars
7
1 Star
27
84%of customers recommend this product.
(
171 out of
204)
Customer Reviews for Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Customer Rating
2
Digital Display issue
on November 16, 2018
Posted by: MartyF
from So. California
I bought the unit about 15 months ago, and the digital display back light no longer works. I have heard of other people having the same issue.
Response from frigidaire.comBy Briana, Online Outreach Specialist , November 19, 2018
Hello, MartyF! Thank you for your feedback! We sincerely apologize for your recent experience with your Frigidaire Professional 2.0 Cu. Ft. Built-In Microwave. We would be more than happy to look into this for you. We have sent you an email in regards to this matter. We look forward to hearing from you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Screen Went Out
on March 6, 2018
Posted by: Mem901
from Memphis
My microwave was manufactured in March 2016. The screen went out and requires a servicing.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dim Display Pannel
on January 14, 2019
Posted by: NMcd
from San Antonio, TX
[This review was collected as part of a promotion.] While Frigidaire Professional Products are nice to look at, the quality of the microwave is far less appealing. As stated in many other reviews, the control panel went dim right at 2 years of Extremely Light use. While it appeared the panel had stopped working altogether, it was actually just very difficult to see due to being so dim. It’s too soon for this professional line product to have issues. Very Disappointing.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 16, 2019
Hello, NMcd! Thank you for your feedback! We sincerely apologize for your recent experience with your Frigidaire Professional 2.0 Cu. Ft. Built-In Microwave. We make every effort to manufacture quality products, our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you have any further questions, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST.~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
So disappointed
on July 28, 2020
Posted by: johnson3
Bought the entire Pro line for our new build 11/2017. In April our microwave started making a horrible loud sound when on and will not heat up. We have had issues with every appliance in the pro line that we bought. Great looking product but horrible quality!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 14, 2020
Hi, johnson3!
I’m sorry to learn about your experience with the appliances. Please know we make effort to manufacture quality products and your feedback will not go unnoticed. If you are still in need of assistance, please reach out to us so we can see if there are options available to assist.
Bianca
I’m sorry to learn about your experience with the appliances. Please know we make effort to manufacture quality products and your feedback will not go unnoticed. If you are still in need of assistance, please reach out to us so we can see if there are options available to assist.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
No display after 2 years
on October 14, 2020
Posted by: Czevak
[This review was collected as part of a promotion.] Same issue as I have read in countless reviews. 2 years is all this microwave lasted, the display in our microwave now is completely black after a few months of dimming gradually. Hope frigedaire can make this better
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 17, 2020
We apologize for the inconvenience this has created for you Czevak and would like to work with you directly on a resolution. When you have a moment, please initiate a chat with our live chat team on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great microwave unit.
on March 14, 2016
Posted by: WOC81
from Angel Fire, NM, United States
I bought this unit to replace a built in 10+ year old microwave. It not only fit the built in space but looks even better than the old one.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great!
on August 2, 2017
Posted by: Ladypharm
from Baton Rouge, LA, United States
[This review was collected as part of a promotion.] I bought this particular microwave because it was the exact same size as the previous one that died. It does work great.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Short life
on June 28, 2018
Posted by: Becky1421
from Nashville TN
After two years of ownership the control panel has failed and the cost to replace, including labor, is the same as a replacement. I will never buy this brand again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, June 29, 2018
Hello, Becky1421.
Thanks for your feedback and making us aware of your recent experience.
I feel awful to learn about your microwave’s control panel.
We hear your voice and thank you for your time in sharing your experience with us. I have reached out to you via email to discuss the matter further.
Kindly, Derrick
Thanks for your feedback and making us aware of your recent experience.
I feel awful to learn about your microwave’s control panel.
We hear your voice and thank you for your time in sharing your experience with us. I have reached out to you via email to discuss the matter further.
Kindly, Derrick
Written by a customer while visiting frigidaire.com