Customer reviews from frigidaire.com
Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Average customer rating
4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
118
4 Stars
54
3 Stars
17
2 Stars
7
1 Star
27
84%of customers recommend this product.
(
171 out of
204)
Customer Reviews for Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Customer Rating
5
Perfect for our family
on December 28, 2018
Posted by: AT1974
from Fresno, CA
[This review was collected as part of a promotion.] This microwave has worked great for the needs of our family. I haven't had a complaint yet. It was delivered with a dent in the back but because it fits in a cupboard we decided to just live with it versus the hassle of returning it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good
on December 30, 2018
Posted by: Mjm4423
[This review was collected as part of a promotion.] Very happy with the appliances and would buy them again If I had to.
I would recommend this to a friend!
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 25, 2019
Hello, Mjm4423! Thank you for your feedback! We are so glad to hear how happy you are with your Frigidaire Professional 2.0 Cu. Ft. Built-In Microwave! If you have any additional questions, comments or concerns, please contact us directly at 1-888-203-1389, M-F 8 am to 8 pm est, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Display stopped working
on January 6, 2019
Posted by: Tanya_P
from Ontario
Although this microwave looks fantastic, after only 2 years of light use the display panel has stopped working completely, rendering our "professional" appliance virtually unusable. After reading the reviews here it appears that this is a common problem with this particular product. We are extremely disappointed and hope that Frigidaire will step up and remedy the problem.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 8, 2019
Hi, Tanya_P!
Thank you so much for bringing your concerns to our attention. We hate hearing that you are unable to use your microwave and would like to assist you with your concern.
At your convenience, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST, so that we are able to do so.
We look forward to speaking with you!
Kindly,
Ciara
Thank you so much for bringing your concerns to our attention. We hate hearing that you are unable to use your microwave and would like to assist you with your concern.
At your convenience, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST, so that we are able to do so.
We look forward to speaking with you!
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lights out! :(
on January 19, 2019
Posted by: RDO48
from Utah
Like many of the recent reviews, the display has quit working less than two years after purchase. It is discouraging to see the cost to repair this defect. Great looks and functionality-poor value and durability.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, January 22, 2019
Thank you for taking the time to share your feedback, RDO48. I hate to hear that this has happened. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Display got dimmed after 1.5 years
on January 27, 2019
Posted by: alxoren
from Toronto , Canada
[This review was collected as part of a promotion.] I am in Canada. Model CPMO209RFA . After only 1.5 years, the display got so dim that it is not usable anymore. I searched the internet and see it is a common problem with a lot o complaints. The product has nice design and fair price but I hate to purchase electrical item for only 1.5 years. It needs to be more durable
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, January 29, 2019
Hello, alxoren. We regret to hear that you have had this experience. However, we would be more than happy to research and offer any available resolutions to your concern. For further assistance, please contact us at 800.265.8352. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
1
Digital Display Went Out....Twice
on May 25, 2019
Posted by: bryan45
from Frisco, TX
We moved in this house with brand new appliances in 2016. The digital display went out in the first year and it was still covered under the warranty. The digital display was repaired, but about a month ago, it went dim again. Last time we buy a Frigidaire product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 30, 2019
Oh no, Bryan45! We definitely apologize for any matters you have encountered with your microwave and any inconvenience it may have caused you. Based on the information provided, we were unable to locate any contact with us or service request pertaining to your concerns. So that we are able to properly assist you, and gain more insight, please reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Buyer Beware!
on June 12, 2019
Posted by: CurtBNA
from Nashville, TN
[This review was collected as part of a promotion.] While the Frigidaire Professional Series microwave is visually appealing, it is definitely lacking in quality. After only two years, the display has gone completely dim. I was extremely disappointed to see the number of other reviews that stated this exact same issue. In addition to this, the door of the microwave doesn't always open when you press the door release panel (this issue started about 15 months after owning the microwave). I'm now struggling to find someone locally to repair the microwave as it is out of warranty (the repair company that Frigidaire recommended in my area does not work on microwaves out of warranty). I guess this is why Frigidaire only offers a 1 year manufacturer's warranty - they're definitely in the clear when the problems start to arise with this particular model. This was my first time owning a Frigidaire appliance, and sadly it will probably be my last. I guess I'll be in the market for a replacement microwave.
Sincerely,
A Disgruntled Frigidaire Customer
A Disgruntled Frigidaire Customer
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 18, 2019
Hello, CurtBNA! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire Built-in Microwave. We make every effort to manufacture quality products, and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. If you have any further questions, comments or concerns please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Display died in just over one year
on January 30, 2020
Posted by: Kajpat87
Bought this unit since we needed a wall install microwave. Display failed on us suddenly and now can't see anything we input. Manufacturer issue 100%. Very disappointed
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 3, 2020
Hi, Kajpat87! We apologize for any matters you have experienced with your microwave’s display. Please know that we make every effort to manufacture quality products and your experienced does not go unnoticed. We would like to gain more insight to properly assist you. At your convenience, free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com