Customer reviews from frigidaire.com
Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Average customer rating
4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
118
4 Stars
54
3 Stars
17
2 Stars
7
1 Star
27
84%of customers recommend this product.
(
171 out of
204)
Customer Reviews for Frigidaire - Professional 2.0 Cu. Ft. Built-In Microwave - Stainless Steel
Customer Rating
3
Microwave
on September 6, 2018
Posted by: DipK
from Valrico, Fl
[This review was collected as part of a promotion.] Hello overall very pleased. The doir is a little hard to open sometimes.
Less buttons than my old microwave.
Less buttons than my old microwave.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, September 10, 2018
Hey, DipK.
Thank you for your rating and review.
Glad to hear you are enjoying your Frigidaire Professional 2.0 Cu. Ft. Built-In Microwave, however, I bummed out to learn about the matter with your door.
I recommend reviewing the trim kit installation guide. In some cases, an improper install may affect the opening/closing of the microwave’s door.
Should the above suggestion prove ineffective, please give us a call. We can be reached at 888 203 1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
Thank you for your rating and review.
Glad to hear you are enjoying your Frigidaire Professional 2.0 Cu. Ft. Built-In Microwave, however, I bummed out to learn about the matter with your door.
I recommend reviewing the trim kit installation guide. In some cases, an improper install may affect the opening/closing of the microwave’s door.
Should the above suggestion prove ineffective, please give us a call. We can be reached at 888 203 1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
LIght Panel problems
on December 12, 2018
Posted by: cluc
from texas
[This review was collected as part of a promotion.] When we bought this microwave the light panel was very dim and hard to read. Since the microwave was up high we assumed it was the angle. We have since discovered this was a problem with this unit. However we didn't realize until it was out of warranty. Since then the entire panel has gone out.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, December 13, 2018
Greetings, cluc. We regret to hear that you have had this experience. While we strive to produce quality products, there are occasions when even the best appliances may malfunction. I would like to see how I can help, please be on the lookout for email correspondence from me in the near future. If you should need further assistance please give us a call at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
1
Display stopped working
on December 18, 2018
Posted by: MikePrl
from Guilderland, NY
We have had our microwave for almost 2 years and the display stopped working or is barely visible. Most expensive microwave we ever bought and it lasted the shortest amount of time.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , December 20, 2018
Hello, MikePrl. I understand your concern regarding your display hardly working. We would like to gather more information to see if we may be able to assist. You can reach our Customer Care Team at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Please dont buy! Display does not work after 1 yr
on September 10, 2019
Posted by: Tall849
Bought that mcrowave in oct 2017. Display does’nt work anymore! We have to pay labour!
Response from frigidaire.comBy Briana, Online Outreach Specialist, September 12, 2019
Hello, Tall849! Thank you for your feedback! We sincerely apologize for your experience with your microwave. We would be more than happy to look into this for you. For further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am - 8:00 pm our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
POC
on October 24, 2019
Posted by: Rich1234
Just over 2 years old and the display light is out. So sorry we bought frigidaire!!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 28, 2019
Hello Rich1234. While we expect that our products will meet and even exceed our consumer expectations, the events that you have encountered are not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products. We do apologize for the experience. If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
18 months and done
on February 17, 2020
Posted by: Tjp1977
After only 18 months our microwave is dead! Making a bad noice, smelling, not heating!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 19, 2020
Hello, Tjp1977.
I apologize you have had this experience with your microwave. We make every effort to manufacture quality products. We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. We appreciate the time you took to write in regarding your appliance and we will continue to use your comments to improve the look, performance, and quality of our appliances in the future. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
I apologize you have had this experience with your microwave. We make every effort to manufacture quality products. We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. We appreciate the time you took to write in regarding your appliance and we will continue to use your comments to improve the look, performance, and quality of our appliances in the future. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Powerful, but pretty basic for a "Professional"
on March 15, 2016
Posted by: lilym
from Atlanta, GA, United States
I was a little disappointed in the features of this "professional" line microwave. It doesn't seem to have the same bells and whistles lesser priced models and brands have. However, it heats up my beverages pretty quickly, and food evenly. However there are not a lot of pre-set buttons like on the previous model or other Frigidaire series. To cook certain items one must press several buttons before you get to the correct pre-set. Also the end beep beeps 3 times... and if you don't get it within what seems like 10 seconds it beeps again, and again and again... It's quite annoying.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, March 30, 2016
Hey, lilym. Thank you for purchasing our Frigidaire Professional Built-In Microwave for your home and family. We appreciate your feedback and great suggestions concerning your new microwave. Please contact us directly, for any assistance concerning the preset power level. Thanks again, for choosing Frigidaire for your home. –Best, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cook time display very badly designed!
on September 16, 2016
Posted by: Priya_vana
I brought this built in microwave 2 weeks ago, got it installed. The cook time display is about 10" above my eye level and it is very difficult to read. I have to come very close to the MW and look at the time display. If I stand on a step stool and look at the display, it is great! It is badly designed as far as displaying the time of the day or cook time. Also the timer cannot be used if the MW is in use!
It works great otherwise. No issues. But I feel like these 2 basic features have been taken away from the MW. Please fix your design!
It works great otherwise. No issues. But I feel like these 2 basic features have been taken away from the MW. Please fix your design!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, September 28, 2016
Thank you for sharing your valuable thoughts with us, Priya_vana. Your suggestions have been properly forwarded to our design team in hopes to implement consumer insights for optimal performance in the future. If you should have any future questions, please don’t hesitate to contact us. Courtney
Written by a customer while visiting frigidaire.com