Customer reviews from frigidaire.com
Frigidaire - Professional Series 30" Built-In Single Electric Convection Wall Oven - Stainless steel
Average customer rating
4.1
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
131
4 Stars
52
3 Stars
25
2 Stars
15
1 Star
21
82%of customers recommend this product.
(
93 out of
114)
Customer Reviews for Frigidaire - Professional Series 30" Built-In Single Electric Convection Wall Oven - Stainless steel
Customer Rating
4
Easy to use
on April 5, 2020
Posted by: Annap
[This review was collected as part of a promotion.] This oven is extremely easy to use. I love the timer, light, and features it includes. I do wish that it would stay hotter, it takes a bit longer to cook my food, but I guess that happens with electric appliances.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Termperature
on April 12, 2020
Posted by: janicec
I have the temperature indicator set as loud as I can BUT I still cannot hear it and therefore cannot how figure out if the oven has reached the correct temperature.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 16, 2020
Hi, Janicec!
We appreciate you taking the time out to share your feedback with us and bringing your concerns to our attention.
We’ve had similar feedback from other consumers. Please know that we will be passing it along to our product development team for continuous improvement.
Should you ever need any assistance in the future, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
We appreciate you taking the time out to share your feedback with us and bringing your concerns to our attention.
We’ve had similar feedback from other consumers. Please know that we will be passing it along to our product development team for continuous improvement.
Should you ever need any assistance in the future, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Error code from day one
on May 29, 2020
Posted by: Cheryl0115
[This review was collected as part of a promotion.] We purchased a new build home and the oven was installed by an appliance supplier . It had been checked briefly for the ability to turn on. After closing we discovered the oven will not go passed preheating . We get error code of F45. We are now into owning the home for 1 month and still no working oven . The warranty process is difficult and time consuming . Truly wish that it would have just been replaced instead of us having to jump through hoops after paying so much for something that never worked in the first place . The oven has never been used and looks fantastic and shiny . Ovens are not supposed to pristine , I would love to be able to try it .
Response from frigidaire.comBy Online Outreach Specialist, June 5, 2020
Hi, Cheryl0115!
Thanks for providing your feedback. We are not pleased to hear about your experience with your brand new wall oven. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. I was able to locate and review your account and see where the wall oven was recently repaired. If you need any additional assistance the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for providing your feedback. We are not pleased to hear about your experience with your brand new wall oven. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. I was able to locate and review your account and see where the wall oven was recently repaired. If you need any additional assistance the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor quality
on September 8, 2020
Posted by: DavieB
Installed for 3 months and on second repair call. Brand/ Model badges applied crooked on several appliances. Clock set touch pad button on oven has ceased working
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 9, 2020
Hello, DavieB!
Thank you for your feedback. We are sorry to hear of the issue with the wall oven control panel not working properly. We see that you are currently working with a technician to resolve your concerns. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the issue with the wall oven control panel not working properly. We see that you are currently working with a technician to resolve your concerns. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Opt for a different wall oven!
on October 28, 2020
Posted by: Rchesser
You literally have to stand right next to the oven to hear the beep that the timer went off. And it only goes off once. I have to set a phone timer EVERY time I use the oven. I can’t believe I paid an upgraded fee for this thing! And the light to tell you it’s pre-heaterd, you have to be at eye-level to make sure it went off. No beep for that either. Setting timer is super clunky and doesn’t always work. You also have to bend way down to make sure you are setting the heat right as you can’t see the lines under the knob. I would recommend skipping this unit altogether!!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 29, 2020
Hello Rchesser, I’m sorry to hear you’re having that experience with your wall oven. That’s generally not the norm, and it’s definitely not what we want for you! Be on the lookout for an email from us. We really want to make this right for you and your family. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Look for a different brand
on November 11, 2020
Posted by: nothappy55
Well we have had this for two years, called in one service call and he said there is nothing wrong. This is the loudest oven ever, burns the food, and the preheat beep is so soft you can not hear it even when set to the loudest level. It also take a long time to preheat. We have read the manual and tried everything it just does not bake/cook very well. Will be looking to replace this.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 12, 2020
Hello, nothappy55!
Thanks for bringing your concerns to our attention. We’ll be happy to pass on your concerns to our design and engineering teams in hopes we can better serve your needs in the future.
Bianca
Thanks for bringing your concerns to our attention. We’ll be happy to pass on your concerns to our design and engineering teams in hopes we can better serve your needs in the future.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks nice & works well but its Noisy
on November 24, 2020
Posted by: Teddy B
[This review was collected as part of a promotion.] Overall we like it but the fans are quite noisy. Always had gas ovens in the recent past so not sure if this is a "fact of life" with newer electric ovens but its pretty annoying. It sounds like the range hood is running when the wall oven is on.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simple yet full with options
on December 12, 2020
Posted by: TD22
I bought the oven about 5 months ago. It's been really good. Reliable, looks good and works well.
Written by a customer while visiting frigidaire.com