Customer reviews from blackanddecker.com
Black+Decker - 20V MAX* Pivot Bagless Cordless Hand Vac - Black
Average customer rating
3.2
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
52
4 Stars
10
3 Stars
17
2 Stars
17
1 Star
38
52%of customers recommend this product.
(
59 out of
114)
Customer Reviews for Black+Decker - 20V MAX* Pivot Bagless Cordless Hand Vac - Black
Customer Rating
2
Pivot Lithium 20vmax
on July 24, 2025
Posted by: BD2yr
from Houston, TX
I have had the pivot vacuum for 2+ years. The collection bin door broke but I am still able or was able to use it until recently.
It would not recharge. I thought it may have been the base so I replaced it but it still doesn’t charge. I read online that several customers were having the same issues as me.
So, I will attempt to contact Black and Decker and based on their response will purchase another item from them or go to another (probably Chinese) product.
In my opinion this product should last longer than two years!
It would not recharge. I thought it may have been the base so I replaced it but it still doesn’t charge. I read online that several customers were having the same issues as me.
So, I will attempt to contact Black and Decker and based on their response will purchase another item from them or go to another (probably Chinese) product.
In my opinion this product should last longer than two years!
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, July 31, 2025
Hello, I appreciate your feedback on BDH2000PL and I am sorry to hear the the bin door broke and it no longer charges. Your satisfaction is our top priority. We will be reaching out to you via the email provided.
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Super handy, good purchase
on September 4, 2025
Posted by: Bikebookbread
from Cibolo, TX
Love it with one caveat: the filter is hard to get out with my weak hands. Maybe I’m doing it wrong. Please post a how-to video showing how to disassemble for cleaning.
Super handy with a messy toddler in the house. I haven’t had problems. The reviews are varied, but it has been a good purchase for our family. I recommend based on my experience.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Dead on Arrival.
on September 21, 2025
Posted by: ImGettingVEryAnnoyed
from rochester ny
Really difficult to open and close the lid on the filters, battery came dead as I'm getting no LED lights, instruction manual I found online is no help at all. Doesn't work.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Stanley Black And Decker, Stanley Black And Decker, September 22, 2025
Hello, ImGettingVEryAnnoyed I appreciate your feedback on the dustbuster® PIVOT VAC™ Cordless Handheld Vacuum For Home & Car BDH2000PL, and I'm sorry to hear Dead on Arrival. This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
The 20v. Pivot Vac That is not Dependable
on December 5, 2025
Posted by: kgh313
from Austin, TX
I've used Dustbusters for years and have never had any problems. I bought the 20v. Pivot Vac last week online because I wanted the extra power and the easy storability of the product. I wish I had read the reviews because I'm having the same problem: the battery doesn't hold a charge. I plugged it in overnight in a warm room and still nothing the next day. I'm so disappointed.
I would recommend this to a friend!
Response from blackanddecker.comBy Stanley Black And Decker, Stanley Black And Decker, December 5, 2025
Hello Kathy. I appreciate your feedback on the dustbuster® PIVOT VAC™ Cordless Handheld Vacuum For Home & Car BDH2000PL and I'm sorry to hear that the battery doesn't hold a charge. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Charging base is too flimsy
on January 1, 2026
Posted by: Frank B
I have bought two of these in the past decade. Both are still in use. No problem with either vacuum but the charging dock is too flimsy and doesn't always charge.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
6 years
on February 10, 2026
Posted by: Wes 78
I received this product December 2019 and I love it! I use it everyday for my car or in my house. I am now having a little problem that when I use it it turns off. After 6 years. It may be the battery?
Written by a customer while visiting blackanddecker.com