Customer reviews from blackanddecker.com
Black+Decker - 20V MAX* Pivot Bagless Cordless Hand Vac - Black
Average customer rating
3.2
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
51
4 Stars
9
3 Stars
17
2 Stars
17
1 Star
37
51%of customers recommend this product.
(
58 out of
113)
Customer Reviews for Black+Decker - 20V MAX* Pivot Bagless Cordless Hand Vac - Black
Customer Rating
2
Good suction, bad battery
on March 24, 2023
Posted by: Rowley F
from New Mexico
I've had this vacuum for three years. In six months the battery went from holding a charge for about 10 minutes to less than 2 minutes. Now, I get 40 seconds. Black & Decker doesn't sell a replacement battery so I'm tossing this unit. And, I'm not buying another B&D product.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Social Media, March 27, 2023
Hello.
I appreciate your feedback on the Vacuum and I'm sorry to hear about the battery issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6781839) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER Social Media Team
I appreciate your feedback on the Vacuum and I'm sorry to hear about the battery issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#6781839) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria BLACK+DECKER Social Media Team
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Great when it works, but has battery life issues
on April 12, 2023
Posted by: Scotty581
When it does work it’s good, but it only gets used once every couples months or so and the battery has stopped charging and working twice now. The first time B&D replaced it with a working unit, which was great. Need to contact them to see what my options are that it’s happened a second time.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Roxy, BLACK+DECKER® Support , April 19, 2023
Hello Scotty581, I appreciate your feedback on the BDH2000PL 20V MAX* Handheld Vacuum, Cordless, Grey and I'm sorry to hear it stopped charging. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 6942317 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Roxy BLACK+DECKER
Thanks, Roxy BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Posted by: Pedro 26
Verified Purchase:Yes
Has good power but the full charge goes too fast. I dont know why ???
Response from blackanddecker.comBy Roxy BLACK+DECKER, Roxy BLACK+DECKER, September 1, 2023
Hello Valued Customer, I appreciate your feedback on the BDH2000PL dustbuster® 20V MAX* Handheld Vacuum, Cordless, Grey and I'm sorry to hear the charge goes too fast. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Written by a customer while visiting blackanddecker.com
Posted by: Anne79
Verified Purchase:Yes
I LOVE my dustbuster handheld vac! It is a true workhorse. I use it EVERY day in my kitchen and a few other times during the week in my upstairs bathroom. I do wish it were made a little bit stronger. Seems like the plastic parts break more often than they should and it's very hard for me to have to have it replaced and have to wait for a new one or a replacement to come. But, that said, I can't be without it!
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
3
NEED HELP
on November 15, 2023
Posted by: BIG JOHN 88
from rogue river oregon
I HAVE HAD TWO OF THEM FIRST WAS VERY GOOD FOR 5 YEARS THIS ONE ONLY ABOUT A YEAR MOTOR
GAVE OUT ORDER ON LINE IT SHOULD LAST LONGER THEN JOHN
GAVE OUT ORDER ON LINE IT SHOULD LAST LONGER THEN JOHN
Response from blackanddecker.comBy Social Media, November 20, 2023
Hello , We appreciate your feedback on the BDH2000PL and we are sorry to hear about the troubles it has caused you. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further.
Thanks
Black+Decker
Thanks
Black+Decker
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Good vacuum.....bad charger
on December 10, 2023
Posted by: crj404
from Rapid City, SD
Vacuum works well. Good suction and versatility. Smart collection and filter clean. A little less than a year into use the wall charger transformer is dead. I checked the voltage output..0. All connections are good to the charger base. Disappointing. I have had wall chargers that have lasted decades.
I would recommend this to a friend!
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, December 12, 2023
Hello, I appreciate your feedback on the Model BDH2000PL and I'm sorry to hear the charger stopped charging. Your satisfaction is our top priority. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Good til its not
on January 27, 2024
Posted by: ThebigFly
DO NOT BUY... The battery does not last that long and they donot offer any battery exchange for this product. Unless you are mechanically incline and electronically savvy this is not for you.. I am lucky enough to know about cell matching and resistive welding to replace the batteries as I did this in a previous life..BUT unless you know what the charging controller voltage is looking for it will be a guessing game.. because its either the cells or the controller that causing the problem.
I have owned this item since July 2014 and the battery failed during 2018. So I am lucky it lasted that long as compared to others. My issue is the device runs for about a minute and then turns off due to low capacity or a defective cell. Measured all cells individually 2 ring up as below the 4 volt
I have owned this item since July 2014 and the battery failed during 2018. So I am lucky it lasted that long as compared to others. My issue is the device runs for about a minute and then turns off due to low capacity or a defective cell. Measured all cells individually 2 ring up as below the 4 volt
Unless Black and decker honors the right to repair laws and provides you the ability to replace the battery donot purchase this item as this will end up being e-waste.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Mike, January 29, 2024
Hello ThebigFly, your feedback is valuable as we take into consideration every piece of feedback that we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements.
Thanks, Mike BLACK+DECKER.
Thanks, Mike BLACK+DECKER.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Bad battery
on April 11, 2024
Posted by: PaulF
from Plano, Texas
I bought two of these because they looked great and saw good reviews. They all have battery problems. One of them only worked for less than a year and the battery gave up. It only turns on for few seconds after a full charge.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Mike, April 17, 2024
Hello PaulF. Thank you for taking the time to provide your feedback on the dustbuster® PIVOT VAC™ Cordless Handheld Vacuum BDH2000PL and I'm sorry to hear that one of them only worked for less than a year and the battery gave up. This is not the kind of performance we expect from our products and we would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please contact support at WECARE@sbdinc.com and include a brief description of the issue. Thanks, Mike BLACK+DECKER from Social Media Team.
Written by a customer while visiting blackanddecker.com