Customer reviews from Char-Broil, LLC
Char-Broil - American Gourmet 800 Series Charcoal Grill - Black
Average customer rating
4.3
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
26
4 Stars
10
3 Stars
2
2 Stars
2
1 Star
2
89%of customers recommend this product.
(
34 out of
38)
Customer Reviews for Char-Broil - American Gourmet 800 Series Charcoal Grill - Black
Customer Rating
4
Slight Pain in the Ash
on October 6, 2018
Posted by: JackieCSM
from Pleasantville, NJ
Gender:Female
Level of expertise:Intermediate
Length of ownership:6 months
It is an awesome grill. It is just a pain to remove the charcoal container after you are done grilling to clean it. That is my only complaint about this grill. I love the grilling area, the grill plates (makes it non-stick), and holds good temperature.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
on November 19, 2018
Posted by: JimmyThe1
from West TN a spit from the big river.
Level of expertise:Intermediate
Length of ownership:1 year or longer
I've had my grill for about 8 years now, and it has been left uncovered from the elements on my deck (hot summers 120F to cool winters rarely below 32F. Humidity in summer can range from 95% to 10%, winters are most often wet. A little on the edge of a tornado alley but big thunderstorm seasons.
Use the grill less than one time a week, maybe 12 times to 20 times a year total.
Maintenance, aside from usual cleaning: one respray in year 7 of the outside of the lid and bottom with heat resistant paint. Grilling plates needed scraping and cleaning of a little rust one time. I burn them off/season with a propane torch. The charcoal tray and warming tray are OK, but the ash pan is corroded with rust and holes and needs replacement for the next season. The rust problem due to it unprotected from the elements.
Easy to clean regularly. After 8 years I scraped the inside of the lid and bottom to get rid of the accumulated crud. The wooden shelves on the side and front are soft wood and after a few years began to split, so I replaced them with hardwood to resist the weather etc.
I'm happy with the grill from a cooking and maintenance viewpoint. Have successfully smoked with mesquite fairly often but needed to lower the charcoal pan to the bottom first.
I love the smell of bacon outdoors in the morning, and the skeeters that stay in the smoke all burn up.
Use the grill less than one time a week, maybe 12 times to 20 times a year total.
Maintenance, aside from usual cleaning: one respray in year 7 of the outside of the lid and bottom with heat resistant paint. Grilling plates needed scraping and cleaning of a little rust one time. I burn them off/season with a propane torch. The charcoal tray and warming tray are OK, but the ash pan is corroded with rust and holes and needs replacement for the next season. The rust problem due to it unprotected from the elements.
Easy to clean regularly. After 8 years I scraped the inside of the lid and bottom to get rid of the accumulated crud. The wooden shelves on the side and front are soft wood and after a few years began to split, so I replaced them with hardwood to resist the weather etc.
I'm happy with the grill from a cooking and maintenance viewpoint. Have successfully smoked with mesquite fairly often but needed to lower the charcoal pan to the bottom first.
I love the smell of bacon outdoors in the morning, and the skeeters that stay in the smoke all burn up.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Built with good materials
on March 16, 2019
Posted by: NateY
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I have owned several Char-Broil products. These grills last well beyond many of their competitors similar products. For the price and quality, Char-Broil can't be beat!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Nice and simple!
on June 22, 2019
Posted by: JDavis323
Gender:Male
Level of expertise:Intermediate
I used one of these for the better part of a decade. I didn’t replace it because it never stopped working.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 15, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Cheap and Nasty
on July 10, 2019
Posted by: inxs900
from Port Charlotte FL
Gender:Male
Length of ownership:3 months
The warming rack is shoddy and keeps falling off and the temperature gauge gave up in under a year and so purchased another. The rack for pushing the entire BBQ came off and had to renew the bolts holding it on being it there is no handle to transport. From the cooking viewpoint it works fine but since all the other problems it has a 1 star for me
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 15, 2019
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Great Concept
on February 8, 2020
Posted by: Rubber
from Fort Mill, SC
Gender:Male
Length of ownership:6 months
Second one with same issue. Metal grates fatigue with normal use and the ash pan burns thru and collapses. Bought another a year ago and trying to get ahead of expected failure of ash pan but mine measures approx 32"x 13". Only see replacements at 27". Sad the quality is not in the product to enjoy 5-10 years.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, Dustin, February 10, 2020
We value you as a Char-Broil customer and want you to enjoy using your grill. Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Life of the party
on May 16, 2020
Posted by: Grilled dad
from Oklahoma
Gender:Male
Length of ownership:6 months
This grill is what you need if you’re looking for something big enough to handle grilling for several people at a time. There are no hot spots, which makes grilling 6 to 10 steaks at a time pretty enjoyable. I cookout 4 to 7 times a week and I have never pulled a piece of meat off this grill that wasn’t tender & juicy.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 8, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Best Present Ever!
on June 25, 2020
Posted by: Sunbelt Dan
from Americus, Ga..
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Got this grill for a present four years ago. It has done a fantastic job with all my attempts at becoming "The Grill Master"!
It's very sturdy & the grates are cast iron, not that flimsy wire grates.
The only things I would change are the shelves. I would add one more board to both of them. Don't have quite enough room for the players of meat and the seasonings!
It's very sturdy & the grates are cast iron, not that flimsy wire grates.
The only things I would change are the shelves. I would add one more board to both of them. Don't have quite enough room for the players of meat and the seasonings!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC