Customer reviews from otterbox.com
OtterBox - Profile Series Case for Apple iPad Air 2 - Black/Gray
Average customer rating
4.1 out of 5
4.1
(45 Reviews)
Open Ratings Snapshot
Rating breakdown 45 reviews
5 Stars
29
4 Stars
4
3 Stars
4
2 Stars
5
1 Star
3
77%of customers recommend this product. 
(
34 out of 44
)
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Customer Reviews for OtterBox - Profile Series Case for Apple iPad Air 2 - Black/Gray
Customer Rating
2 out of 5
2
One Major Flaw
on December 13, 2016
Posted by: bvs1
Verified Purchase:Yes
I love this case. It is durable, and the color (green) is perfect. It was easy to install and the stand works great. The one thing wrong with it is the closure. It will not open or close without tremendous pressure. I thought that after a few times it would work better but the problem remains.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 14, 2016
Hi bvs1,

Thanks for your feedback! That is strange that this Profile Series case is being difficult when trying to open and close the folio. We are sorry that this is happening and we definitely want to sort things out for you. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great purchase
on January 3, 2017
Posted by: Gram
Verified Purchase:Yes
Like the sleek fit, the options it offers for use, and the overall appearance of the case. Very pleased with it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Good product bad description
on February 22, 2017
Posted by: Just
Verified Purchase:Yes
No screen cover included as it states in the description
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, February 23, 2017
Hi there,

We are sorry for any misunderstanding with the Profile Case for the iPad Air 2. It should have included a folio that protects the touchscreen while the device is not in use. If this part is missing or if you have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect for reading
on March 6, 2017
Posted by: PJFJ
Verified Purchase:Yes
I use my Air2 mainly for reading magazines, newspapers, and books. I wanted a cover to (a) protect the iPad, (b) add a bit of thickness to make it easier to grasp (and keep me from dropping the iPad), (c) prop it at a comfy angle when I am seated at a desk or table, and (d) add a splash of color (the Mossy Green) so I don't leave it somewhere. The Profile case does all of that perfectly. I have none of the problems with the clasp that others have complained about. I added an inexpensive amFilm screen protector, which does not interfere with the Profile case.
Previously I used various keyboard folio cases, mainly Zagg, because I used the iPad as a sort of mini-laptop on trips rather than bring my 13" MacBook Air. I switched to a 12" MacBook, which isn't much bigger than the iPad and has a much nicer keyboard than the folios. Plus the folio was awkward when reading somewhere other than at a desk or table; the keyboard got in the way. So I decided to skip the keyboard and get just a case - and this is great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
too flimsy
on May 4, 2017
Posted by: tokey
Verified Purchase:Yes
the case itself seems good. it fits the ipad securely and offers protection. the design of the over is what i had issues with. when you fold the cover to the back of the ipad, there is a "middle section" that is smaller than the front and rear cover, so the ipad flops around. and the grooves in the stand do not properly hold the ipad up.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
ipad air 2 case
on July 8, 2018
Posted by: wally
Verified Purchase:Yes
Doesn't fit right wont latch can't adjust the volume
piece of junk
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 9, 2018
Hey there wally,

Yikes, sounds like this Profile series is feeling a little too tight! This is bizarre, since as long as you definitely have the iPad Air 2, this case should match-up seamlessly with your device. We apologize that this is happening, and our handy Otters would love to fix things up with some troubleshooting. Please don't hesitate to call them at 1-855-688-7269, and they'll do their best to mend the situation!

Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect for me
on January 28, 2016
Posted by: MtsAtLast
from Asheville, NC
Gender:Female
Verified Purchase:Yes
I did a great amount of research online and in stores before this purchase. I needed sturdiness and flexibility without a lot of bulk. This is the best case I found. The Otterbox name was an assurance of quality. I use my iPad a great deal; I love that it turns the iPad off when I close the case and on when I open it. Taking photos/video as is a breeze. The case is slim and sturdy and attractive. Multiple positions are possible, too. I love this. An enhancement to my new iPad.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Doesn't fit correctly
on April 7, 2016
Posted by: Deepak
from Dallas,TX
Gender:Male
Verified Purchase:Yes
This is the second case I had to get for Ipad and the first didn't fit and this one just barely and keeps slipping out. The clip just doesn't work.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
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