Customer reviews from otterbox.com
OtterBox - Profile Series Case for Apple iPad Air 2 - Black/Gray
Average customer rating
4.1 out of 5
4.1
(45 Reviews)
Open Ratings Snapshot
Rating breakdown 45 reviews
5 Stars
29
4 Stars
4
3 Stars
4
2 Stars
5
1 Star
3
77%of customers recommend this product. 
(
34 out of 44
)
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Customer Reviews for OtterBox - Profile Series Case for Apple iPad Air 2 - Black/Gray
Customer Rating
3 out of 5
3
Somewhat dissapointed
on May 30, 2017
Posted by: Tony
Verified Purchase:Yes
There are 2 things this case doesn't do that my last one did.
1. It doesn't allow for typing on my IPad at a low angle. I have to type with it flat or upright.
2. When I close the case it doesn't automatically turn off the IPad.
Otherwise it's nice looking and I do like the fold back feature for taking photos.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Doesn't quite fit
on June 6, 2017
Posted by: Mojo
Verified Purchase:Yes
I purchased this case for our brand new iPad and it keeps slipping off on the sides. The sizing is not right. Very disappointed. Other than the fit, I do like the color.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 7, 2017
Hi Mojo,

That is strange that this Profile Series case is not fitting your iPad Air 2. We are sorry that this is happening and we absolutely want to get to the bottom of this mystery as soon as possible.

When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Case does not fit
on December 11, 2017
Posted by: Reviewer
Verified Purchase:Yes
The case will not stay in place on the iPad. I contacted customer support, but have not heard back from them.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 14, 2017
Dear Reviewer,

Thank you so much for the feedback and for attaching a photo of the issue - our Otters are very visual! We apologize that your iPad isn't fitting snugly in the Profile series case. This is definitely strange, since typically our cases hug their companion devices super tightly. We would love to rectify the situation by sending out a replacement case, so please feel welcome to directly call our support team at 1-855-688-7269. They'll process a warranty claim so that you can finally have a case that delivers on the OtterBox quality that you expect!

Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Poor Fit
on January 24, 2018
Posted by: Lulu
Verified Purchase:Yes
I like the way it folds to hold myIPad for reading and I like that it is a complete hard case that protects my IPad. But, we have Otterbox cases for our IPhones and they fit great, but the case for my new IPad doesn't stay on completely and I'm not strong enough to actually get the lid to close completely. The edges are always popping out.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2018
Dear Lulu,

We're sorry to see that this Profile series case isn't matching perfectly with your iPad! We find this strange - as long as you definitely have an iPad Air 2, the case should fit seamlessly around the device. Please feel free to call our Otter super-sleuths at 1-855-688-7269, and they'll gladly start an investigation into this. We'll solve this mystery and make sure you have a case that stays on your iPad going forward!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect Fit
on January 11, 2016
Posted by: Lauraloha
from Maui
Gender:Female
When looking at different cases for my new IPad Air 2 I noticed that many had a hard plastic frame in which the iPad slipped into. I did not like this, hard plastic will break. Having had success with my iPhone Commuter case I turned to Otter Box. This case has a form fitting silicone frame where the iPad fits. The case is easy to hold, comfortable and has a great color combo. You cannot go wrong with this case at the price.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
My profile case
on January 11, 2016
Posted by: MrApple
Verified Purchase:Yes
This case offers exactly what I would expect from Otterbox. It's durable with a low profile feel to it but still protects my iPad. I can position it in many different ways to fit my needs.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
on April 8, 2016
Posted by: Debbie123
from Idaho
Gender:Female
Verified Purchase:Yes
Great product. Just what I needed! High quality, durable, and lightweight.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on October 13, 2016
Posted by: Notorious Bob
Bought this case for my iPad when I first got it just because it was a cheaper case and I didn't want to spend an arm and a leg for one. One day after school I set my iPad on the roof of my car and accidentally drove off without grabbing the iPad I drove home when I realized the iPad was gone when the fire chief called me and said he had found it. Thanks to this case my iPad survived being thrown off of the roof of my car while going 60mph without a scratch case has some road rage but iPad itself was flawless
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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