Customer reviews from otterbox.com
OtterBox - Profile Series Case for Apple iPad mini, mini 2 and mini 3 - Black/Gray
Average customer rating
4.3
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
60
4 Stars
8
3 Stars
7
2 Stars
6
1 Star
6
81%of customers recommend this product.
(
68 out of
84)
Customer Reviews for OtterBox - Profile Series Case for Apple iPad mini, mini 2 and mini 3 - Black/Gray
Posted by: Mike
Verified Purchase:Yes
Case is very nice, I am happy to have chosen it....
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Woodthrushcreative
Verified Purchase:Yes
Bought this for my wife's iPad to replace a flimsy case, she loves it! I wish the same case was available for my iPad Pro 9.7, but so far isn't.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: sandyroamer
Verified Purchase:Yes
Like Merlot color easy to id from all those black cases everyone has and I can find it in my bag quickly.Latch is a little stiff but will ease up with wear. Not as heavy as the otterbox . I like the lighter weight..It's pricey but sometimes you get what you pay for.
Buy it!
Buy it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Julie
Verified Purchase:Yes
I'm very happy with this case. It makes it sleek and smooth. Protects it very nicely with a clip when I close it. Would highly recommend it. Thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Donb
Verified Purchase:Yes
Absolutely perfect case, very sturdy and light. Buttons are a bit stiff at first.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Regina0194
Verified Purchase:Yes
The closure doesn't work, takes two hands and some serious effort to close the claps, I hate it. I wanted the protection of an Otterbox, but this case stinks.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 14, 2017
Hey there Regina0194,
We're so sorry to hear that you're having difficulty closing the Profile case around your iPad Air 2! Although the cases hug the devices pretty snugly, you should still be able to snap it in securely, so we find this strange. This sounds like a mystery that we would want to investigate, so please feel free to call our detective Otters at 1-855-688-7269, and they'll happily solve the problem!
Best,
OtterBox Customer Service Team
We're so sorry to hear that you're having difficulty closing the Profile case around your iPad Air 2! Although the cases hug the devices pretty snugly, you should still be able to snap it in securely, so we find this strange. This sounds like a mystery that we would want to investigate, so please feel free to call our detective Otters at 1-855-688-7269, and they'll happily solve the problem!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: EricaV3
Verified Purchase:Yes
I got this to replace a leather folio type cover I’d had on my iPad for the last 2 years - which looked cool but the clasp had started to crack from use and it didn’t really let me stand up my iPad at most angles.
After some searching and comparing I went with the Midnight Waves version of this for my Air 2 - that color is more on the dark teal than navy spectrum if you’re having trouble telling.
The cut is super precise, all the buttons and cutouts line up perfectly. Volume changing (there’s plastic covering over those buttons and the lock) is easier than locking the screen but even then locking is not a Herculean effort to do, just gotta make sure you’re square on and over time I’m sure they’ll become equally easy. The clasp also is appropriately claspy, keeps it shut while riding around in my purse but unclips easily if you exert the appropriate angle and force.
After about a week of use, I’m loving all the different stand options (tho I probably use the pryamid type most since it’s great for Netflix in bed). It’s also fallen off my bed and whacked some wood frame and come out fine, tbh this was a really great accessory investment for me and I’m loving having a case that’s really functional and looks great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: erw91
Verified Purchase:Yes
I bought this case 2 weeks ago after lots of research. The plastic surrounding the screen is a bit flimsy and case case difficult to undo. Overall it's OK, but not fantastic for the price you pay.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2017
Hey erw91,
We're so sorry to hear that the Profile case locks in a little too securely for your comfort level! We intentionally design the case to not pop open easily - if it falls with the iPad, we don't want it separating from the device by any means. We certainly understand your apprehension based on price, but we think the cost is well worth the ultimate protection, incredible customer service, and limited lifetime warranty that all come along with the product. Should you have any future questions or warranty needs, just call 1-855-688-7269, and our amazing Otters will take care of you in no time!
Warmly,
OtterBox Customer Service Team
We're so sorry to hear that the Profile case locks in a little too securely for your comfort level! We intentionally design the case to not pop open easily - if it falls with the iPad, we don't want it separating from the device by any means. We certainly understand your apprehension based on price, but we think the cost is well worth the ultimate protection, incredible customer service, and limited lifetime warranty that all come along with the product. Should you have any future questions or warranty needs, just call 1-855-688-7269, and our amazing Otters will take care of you in no time!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com