Customer reviews from otterbox.com
OtterBox - Profile Series Case for Apple iPad mini, mini 2 and mini 3 - Black/Gray
Average customer rating
4.3
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
60
4 Stars
8
3 Stars
7
2 Stars
6
1 Star
6
81%of customers recommend this product.
(
68 out of
84)
Customer Reviews for OtterBox - Profile Series Case for Apple iPad mini, mini 2 and mini 3 - Black/Gray
Customer Rating
4
So close to perfect!
on February 22, 2016
Posted by: kr19
from Indianapolis, IN
Gender:Male
I couldn't wait to try this case, as I love OtterBox products and trust them with protecting all my devices! I love the way it looks, feels and fits. My only concern right out of the packaging was that there was no magnet or other way to secure the screen protector to the back of the case when the case is open. I don't like the flapping effect while I'm holding it upright. Other than that, I feel confident it will protect my iPad as well as other OtterBox products protect my other devices!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: IslandGirl9
Verified Purchase:Yes
Like except a few important things.
1. Sleep magnet does not engage when I close the case. I have to remember to push down again on the corner until I hear the screen click off or the battery runs down.
1. Sleep magnet does not engage when I close the case. I have to remember to push down again on the corner until I hear the screen click off or the battery runs down.
2. Difficult to open clasp; always hoping I'm not damaging my iPad by putting undue pressure on it to open case.
3. Volume buttons are covered, but rubber so hard you REALLY have to press on them to change volume.
I do like the sturdiness of the case and the construction material. I like that it actually clips closed. However the difficulty with not shutting off properly and the other concerns cause me to wish I had returned it. Unfortunately it took a week of of use to find out if it just needed to be broken in and the issues would resolve. Sadly I've used it for quite a while and nothing has improved. Very disappointing since I've always thought of Otternox as the gold standard. Now I'm missing my old generic case from my old iPad that served me well.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 22, 2016
Hi islandGirl,
Thanks for the honest feedback! We’re sorry that you are experiencing these issues with the sleep magnet, challenging opening and stubborn volume buttons. These difficulties are unusual and we definitely want to help you out. Please give our helpful Otters a call at 1-855-688-7269, and we will be happy to get you set up with a warranty replacement.
Sincerely,
OtterBox Customer Service Team
Thanks for the honest feedback! We’re sorry that you are experiencing these issues with the sleep magnet, challenging opening and stubborn volume buttons. These difficulties are unusual and we definitely want to help you out. Please give our helpful Otters a call at 1-855-688-7269, and we will be happy to get you set up with a warranty replacement.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Perfect, wouldn't change anything ;)
on May 15, 2016
Posted by: WedNotary
Purchased in the Mossy Shadow & it's my favorite shade of bright green (brighter than pictured). Easy to open: placing palm towards center of cover & fingers under the latch edge. Palm pressing down slightly & lifting latch w/ fingers @ same time, VOILA !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Moca
from Texas
Gender:Male
Verified Purchase:Yes
Excellent cover I purchased. Slim design still enough protection for my Apple iPad mini 2 without making it bulky. I would definitely purchase this for my next iPad mini 4. Another excellent feature is that it has coverage for your screen as well and when you open it it activates your iPad. Excellent overall purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mel1
Verified Purchase:Yes
I always felt my iPad slipped through my fingers. With the Otterbox, I will have it safely tucked away in a backpack , purse, or hands! Thank you guys!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Flatrock
from Alabama
Gender:Male
Verified Purchase:Yes
I've been very impressed with this cover. Otter box showed great attention to detail in this design. The texture is grippy without being bulky ( it has a woven texture to the outside, similar to a painting canvas) The lid closes flush against the screen and snaps securely. I like how they didn't use a strap or latch to hold it closed. Just a simple built-in clip. The only change I'd make is to move the fold line on the lid. They jointed it closer to the hinge to make it easy to fold back and use the camera. You have to spin it around to prop it up on the lid. Knocked a star off for that, but really, it's a user preference thing. At any rate, it's well worth the price paid, I have faith that it will serve me for a long time, and I love how it carries and feels. Very pleased!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kat182w
Verified Purchase:Yes
I bought two of these cases last month one as a gift and one for myself. Love the versatility, texture, and color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Claudy66
Verified Purchase:Yes
I recently purchased this product and I am very pleased with it. The Midnight Merlot color is perfect and the texture makes it simple to keep clean. I love that it is very slim and it makes it easy to carry. It is my second purchase with Otterbox, I have the Strada Series for my iphone 6 and I cannot say enough about it. Love your products.
Thanks Otterbox.
Thanks Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com