Customer reviews from geappliances.com
GE - 25.9 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Average customer rating
4.4
(285 Reviews)
Rating breakdown 285 reviews
5 Stars
187
4 Stars
53
3 Stars
23
2 Stars
14
1 Star
8
88%of customers recommend this product.
(
245 out of
279)
Customer Reviews for GE - 25.9 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black
Customer Rating
2
Ice Maker Dead. Shelves Broken. Meh.
on September 30, 2022
Posted by: General Electric 7299
from Mesa, AZ
Wish this were a 5 star review. It would be if the ice maker didn’t break for no known reason.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 3, 2022
Hello. We appreciate you reaching out, though we truly hate to hear you’ve had an issue with the icemaker not working and broken shelves. This certainly isn’t the performance we would expect from our model, and we regret the inconvenience you’ve had. Notice of your experience will be sent to our team for review; your feedback is valued.
As the icemaker isn’t working correctly, you may want to make sure there’s no issue with the water supply and it’s properly connected, and that the freezer compartment is cool enough for ice cubes to form normally. We have additional troubleshooting details on page 31 of the manual, available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-3.pdf&_ . If it might be useful, we also have an article discussing what to try when the icemaker isn’t producing ice, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39364&_ . If you’re not able to resolve this issue using those tips, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Regarding the broken shelves, if any shelves are in need of replacement we do have parts available on our parts website; your model is linked here: https://www.geapplianceparts.com/store/parts/KeywordSearch?q=GSHF6HGDBB .
We will also be reaching out over email to discuss this further and determine how best we can assist, and we hope to hear back from you soon. If you have any other concerns or questions, we’re certainly happy to help with those as well. -Sarah@GEA
As the icemaker isn’t working correctly, you may want to make sure there’s no issue with the water supply and it’s properly connected, and that the freezer compartment is cool enough for ice cubes to form normally. We have additional troubleshooting details on page 31 of the manual, available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-3.pdf&_ . If it might be useful, we also have an article discussing what to try when the icemaker isn’t producing ice, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39364&_ . If you’re not able to resolve this issue using those tips, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Regarding the broken shelves, if any shelves are in need of replacement we do have parts available on our parts website; your model is linked here: https://www.geapplianceparts.com/store/parts/KeywordSearch?q=GSHF6HGDBB .
We will also be reaching out over email to discuss this further and determine how best we can assist, and we hope to hear back from you soon. If you have any other concerns or questions, we’re certainly happy to help with those as well. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator almost 10 years and counting
on July 21, 2023
Posted by: Jorge narez
from California
We love this refrigerator its perfect size for 2 people no issues after 10 years so far
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator
on September 17, 2023
Posted by: Elk River Steve
10 years after we bought this refrigerator and no problems. It makes some strange sounds, but we are used to it now. Best appliance we ever owned.
Written by a customer while visiting geappliances.com
Customer Rating
4
Falling shelves
on March 24, 2024
Posted by: Bru62
Had to rig the shelves in the freezer with an extra piece of wire to widen them so they wouldn't fall everytime . Now after years of owning it I'm looking to buy a switch for the ice despenser .
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
GE for all my appliances!
on March 13, 2025
Posted by: Melx7x
Have had this fridge for over 5 years now. Am replacing it tomorrow even though it still works perfectly because my family has grown. It’s still energy efficient and has lasted this long and is designed for luxury with its water and ice features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com