Customer reviews from lg.com
LG - Streaming Blu-ray Player - Black
Average customer rating
3.1
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
15
4 Stars
5
3 Stars
2
2 Stars
2
1 Star
14
49%of customers recommend this product.
(
17 out of
35)
Customer Reviews for LG - Streaming Blu-ray Player - Black
Customer Rating
1
Worked good for 2 months
on March 6, 2018
Posted by: Ngray
from Indiana
[This review was collected as part of a promotion.] Christmas gift for my son, he has used it off and on for 2-3months. now remote only has about 3 buttons that work even though it has been kept out of reach. The light on front of player lights up when bittons touched but it is unusable now. Cannot even get play button to work. Buttons on player work to open disc but power button will not work. Had to unplug to shut off. Will not buy again
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Amber, Customer Service, March 7, 2018
Sorry to hear Ngray, please drop us a line on Twitter at @LGUSSupport or on Facebook at @LGUSSupport when you are with the unit. We would be happy to see what we can do. ^AC
Written by a customer while visiting lg.com
Posted by: snic45
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this blu ray dvd player for my 65 inch LG UHD 4K smart TV and it is so wonderful ! Not only did i buy a standard blu ray dvd but i also but the 4k capable blu ray dvd player. The products work so smoothly and LG makes the cleanest technology and offers the best quality for affordable prices. Thanks LG movi nights are amazing because of you !!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Freezes up when playing any premium app.
on February 8, 2019
Posted by: Kmangham17
from Vestavia Hills, Al
[This review was collected as part of a promotion.] Anytime I try to use any of the premium apps they freeze. It will not play longer than a minute on Hulu or Netflix. I bought this Blu-ray player because I had a model that was made by LG that had basically the same set up but the only premium app offered was Netflix and it was great never had a problem. I bought this one about three days ago figured it was something to do with my Internet connection but it’s not it is the actual device itself anytime I try to use any of the premium apps they freeze. It will not play longer than a minute on Hulu or Netflix. I bought this Blu-ray player because I had a model that was made by LG that had basically the same set up but the only premium app it offered was Netflix and it was great never had a problem. I bought this one about three days ago figured it was something to do with my Internet connection but it’s not it is the actual device itself . This was a complete and total waste of money, I will be taking this device back in exchanging it for a different type of Blu-ray player it will stream Hulu and Netflix. After reading all of the terrible reviews of people experiencing the same problem I’ll probably go with a different brand and not b this was a complete and total waste of money, I will be taking this device back and exchanging it for a different type Blu-ray player it will stream Hulu and Netflix. After reading all of the terrible reviews the people experiencing the same problem I’ll probably go with a different brand.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy AB, Social Media , February 11, 2019
What you have described is far from what we expect and I would be more than happy to assist. I can understand how frustrating it would be to have issues streaming Netflix and Hulu with the Blu-Ray player you recently invested in. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Written by a customer while visiting lg.com
Customer Rating
1
Do not buy this piece of junk
on April 24, 2019
Posted by: Sarahtheannoyed
from Binghamton
Barely works and barely responds to the remote. Anytime we try to watch Netflix it stops working. This is the most wasted 80$ I’ve ever spent.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, April 25, 2019
It sounds like we'll need to walk through some troubleshooting for your Blu-ray player. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Poor streaming performance
on August 2, 2020
Posted by: Eddie132
from Findlay OH
I have had this player for a couple months now. For the first month everything worked fine. Now whenever I play a streaming player such as Netflix, VuDu or YouTube, video starts and stops, it locks up at times either not responding to the remote or won't turn off when pressing the power button. Sometimes I have to unplug it to turn it off. I reset to the factory default settings twice already and then set it up again. This works for a few hours and then the troubles start again. I'm skipping any LG product purchase in the future.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2020
We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jess Chinchillas
from California
Verified Purchase:Yes
It works well but I wonder why the only Internet access is through a wired connection it should be both wired and wireless
Pros: ease of use, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Game Room
on October 19, 2016
Posted by: Hatcat
from California, United States
[This review was collected as part of a promotion.] This product supports my DVD and my Blue Ray DVD. Easy USB connections. I have not experienced any problems with this product.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Fair product .
on August 27, 2019
Posted by: Atahualpa867
from New jersey
Gift for my birthday thought was wireless but plugged ethernet cable to router and YouTube freezes so I stopped to download Netflix. DVD works ok . But limited to connect to home theater. Bought audio USB to RCA to get sound off but did not work. If it was 50.00 usd worth .
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
1
Written by a customer while visiting lg.com