Customer reviews from Samsung US
Samsung - Level U Wireless Headphones - Black Sapphire
Average customer rating
4.3
(735 Reviews)
Rating breakdown 735 reviews
5 Stars
425
4 Stars
198
3 Stars
44
2 Stars
33
1 Star
35
86%of customers recommend this product.
(
618 out of
722)
Customer Reviews for Samsung - Level U Wireless Headphones - Black Sapphire
Customer Rating
1
Product model not good
on August 11, 2020
Posted by: Anonymous
from India Tamil Nadu
Expertise:Expert
Not happy with the product it's working just 2 months . Brocken
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Bad ear fit.
on September 2, 2020
Posted by: Anonymous
from Mumbai,India
horrible ear fit.keeps falling while sitting forget while doing exercises.tried the one with rubber extension grip,but no good either.sound quality is tolerable but when it doesn't fit into the ear,how can one listen to music anyway.needs a a lot better r&d
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome battery life + Comfortable
on October 15, 2021
Posted by: Jacky
from Gurgaon, Haryana
i use this device for my online classes. here'san honest instance that i want to share:
i charges this device to 100% on tuesday evening and kept it off until wednesday morning 8:30 am. i have my classes from 8:30 am to 1:30 pm and i used it for those 5 hours and it worked perfectly without battry warning or voice problem. then i switched it off for next 1 hour and had another class at 3 pm for 1 hour (until 4 pm) then also this worked very well.
then i switched it off around 4:30 pm and the next day (thursday) i didnt' even touch this device. on friday, i played a game for 1 hour and again this device worked perfectly. this is a great product!
i charges this device to 100% on tuesday evening and kept it off until wednesday morning 8:30 am. i have my classes from 8:30 am to 1:30 pm and i used it for those 5 hours and it worked perfectly without battry warning or voice problem. then i switched it off for next 1 hour and had another class at 3 pm for 1 hour (until 4 pm) then also this worked very well.
then i switched it off around 4:30 pm and the next day (thursday) i didnt' even touch this device. on friday, i played a game for 1 hour and again this device worked perfectly. this is a great product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound
on December 8, 2022
Posted by: Ty7997
from Wichita, Ks.
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought because I love the wrap around neck device, other types just fall out. This has amazing sound quality, almost at times like a real concert, back ground noise is minimal, let alone in a machine shop. Would buy another if this ever fails.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Last forever
on January 15, 2023
Posted by: Cascas
from Provo utah
My dad got these for himself when I was in ninth grade years ago (I graduated 2020 if that gives you some perspective) he let me start using them after all my headphones broke cause I was a destructive lil 15 year old and I ended up stealing them and they became mine permanently, and these things lasted me FOREVER! They lasted through abuse through my stepping on them they lasted through being on all day long while I was at school. They’re still working but the case is breaking so it’s a lot harder to use them as it’s exposing the electrical stuff. I cannot find better headphones anywhere. R.I.P. my first pair of level u pro headphones 🫡✊😔
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung level very bad
on May 22, 2023
Posted by: Ankit
Bad product broken after some time no solution for this.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Debra, Social & Commerce, May 23, 2023
Greetings Ankit,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Level U Wireless Headphones. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. We're so happy to hear that you have enjoyed the full functionality of your Level U Wireless Headphones. Have you check out the Samsung Galaxy Buds2 Pro? Our newest edition Galaxy Buds2 Pro offers you a 24-bit G-Fi sound quality, intelligent Active Noise Cancellation, Enhanced 360 Audio, with a secure and comfortable fit. Talk about an immersive listening experience! Plus, with the new Buds2 Pro, you can add Samsung Care+ to your eligible device to provide physical protection to your investment. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile-audio/galaxy-buds2-pro/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Level U Wireless Headphones. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. We're so happy to hear that you have enjoyed the full functionality of your Level U Wireless Headphones. Have you check out the Samsung Galaxy Buds2 Pro? Our newest edition Galaxy Buds2 Pro offers you a 24-bit G-Fi sound quality, intelligent Active Noise Cancellation, Enhanced 360 Audio, with a secure and comfortable fit. Talk about an immersive listening experience! Plus, with the new Buds2 Pro, you can add Samsung Care+ to your eligible device to provide physical protection to your investment. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile-audio/galaxy-buds2-pro/
Written by a customer while visiting Samsung US
Customer Rating
5
Miss these
on July 25, 2023
Posted by: Bigbadborris
Had a pair for 5 years until they died. I miss them so much. I absolutely hate the ones that shove in your ear canal. These fit great, and work awesome for when I'm at work. Wish they still made these
Written by a customer while visiting Samsung US