Customer reviews from Samsung US
Samsung - Level U Wireless Headphones - Black Sapphire
Average customer rating
4.3
(735 Reviews)
Rating breakdown 735 reviews
5 Stars
425
4 Stars
198
3 Stars
44
2 Stars
33
1 Star
35
86%of customers recommend this product.
(
618 out of
722)
Customer Reviews for Samsung - Level U Wireless Headphones - Black Sapphire
Customer Rating
3
This product is kinda frustrating
on August 1, 2017
Posted by: waynet300
from Surprise, AZ, USA
Expertise:Expert
I have a like/hate relationship with this product......the earbuds fit better than any other headset I have tried over the last 10 plus years.......the sound quality in those earbuds is very good......but the microphone sucks!!!! It is toooo sensitive to surrounding noises......and the audio goes in and out while talking on it. I guess there is always a chance it is me doing something wrong.....but I doubt that. I have had many times people complain about the audio fading in and out....or something Im doing being sooooo loud its hurting their ears. If anyone has any hints to resolve those issues.........I would be MORE than willing to hear those fixes!!!!!!
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Good quality, but everyone can hear what I’m listening to
on November 2, 2017
Posted by: Oofmaster
from Oof, Oof
These headphones have good sound and are good for music but the headphones don’t control the sound very well and everyone around me can hear what I’m listening to. Annoying to me and annoying to other people
Pros: Inexpensive
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Design
on January 3, 2018
Posted by: SomeSammyUser
from Illinois, USA
Expertise:Intermediate
While the device does have good sound and reasonable battery life, there are a lot of shortcomings that I just can't get over.
The buttons to control the volume only control the volume of the headset itself. This Samsung product doesn't even work with my Samsung S8's media sync feature, which is supposed to let me sync the volume of the headset and media volume of the phone.
The hard plastic around-neck piece hangs weird. It doesn't seem to fit comfortably inside or outside of shirt or jacket collars.
Small gripe, but for some reason the design of the ear pieces causes wind noise when walking. You can hear the wind as it passes over the portion that connects the ear piece and the cable.
Putting the device over my neck/head, I feel like I'm about to break the neck piece as it is quite rigid (guess that's a plus and a minus?).
Overall, not impressed. I'll be keeping these as a backup for my other bluetooth earbuds. Sadly, I can't return these as they were a gift and I don't have a receipt.
Pros: Inexpensive
Cons: Did not meet expectations, Poor quality, lack of features
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Pathetic !! Waste of Money
on July 25, 2018
Posted by: Raj sharma
from Mumbai
Expertise:Intermediate
The build quality is very poor. The band sticks may break even in normal usage.
Regarding Call quality, you would face frequent disconnection and disturbance in call. Not at all recommended for calling purpose.
Regarding Call quality, you would face frequent disconnection and disturbance in call. Not at all recommended for calling purpose.
Pros: Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Not durable
on August 20, 2018
Posted by: Tsf123
from Dubai
Expertise:Intermediate
I had these for almost a year and one day it just disconnected and wouldn't connect. It gets charged but won't be detected by any device.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on September 20, 2018
Posted by: Joelle1993
from Virginia
Expertise:Intermediate
I have went through 2 pairs of this same headphone and it constantly breaks in the same spots, the quality of the volume sucks, and it's just a cheap feeling product. My LG pair lasted longer. I will never buy this again.
Pros: Inexpensive, Lightweight
Cons: Poor quality, Did not meet expectations, Not high def
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Uncomfortable in my ears
on October 16, 2018
Posted by: drutley12
from Waterford, MI
Expertise:Intermediate
I am a HUGE Samsung supporter! I love Samsung products no matter what it is. I was very surprised and disappointed when I purchased my Samsung Level U wireless headphones and I had to return them to the store because they hurt my ears. I found the in ear parts to be very uncomfortable and I had to return them to the store. I hope to one day support Samsung wireless headset again in the future.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Not comfortable at all
on January 21, 2019
Posted by: Debasishiam
from Odisha, India
Expertise:Intermediate
I literally brought it a month ago and. Yes it is a good quality earphones for the price. But the ear gels are not comfortable in any way. It is very irritating and uncomfortable to wear constantly for an hour. The stabilising gels are the worst.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US