Customer reviews from Samsung US
Samsung - Level U Wireless Headphones - Black Sapphire
Average customer rating
4.3
(735 Reviews)
Rating breakdown 735 reviews
5 Stars
425
4 Stars
198
3 Stars
44
2 Stars
33
1 Star
35
86%of customers recommend this product.
(
618 out of
722)
Customer Reviews for Samsung - Level U Wireless Headphones - Black Sapphire
Customer Rating
4
Broken
on November 28, 2016
Posted by: Raven9880
from Montgomery, AL
Expertise:Expert
I just purchased this head set and one side has broken. I wasn't rough with them being that they aren't retractable but one side is broken. I am very disappointed because I purchase just about everything Samsung including my refrigerator.
Pros: Inexpensive, Lightweight, Built-in speakers
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Quaity
on January 5, 2017
Posted by: babyko
from San Diego, CA
Not a good quality. Keep braking the hook connected to the rubber. This is the 2nd headphone after they replaced the 1st one but still the same problem.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on January 25, 2017
Posted by: JListens
from Alabama
Expertise:Intermediate
[This review was collected as part of a promotion.] These headphones have an adapter that helps them stay in my ear. The problem is that they don't have good sound. Almost no bass.
Pros: Realistic color, Inexpensive
Cons: Did not meet expectations, Poor quality, no good bass
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
samsung level u not good
on March 3, 2017
Posted by: tejo
from qatar
i purchased samsung level u in india.its bluetooth conecting only samsung note 4, and not connecting tab s and samsung j5 2016.waste this head set.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Level U (need to make better headphones)
on April 12, 2017
Posted by: IanBC
These headphones have good sound, they're not noise-cancellation because, at max volume on both my headphones and Galaxy s7 edge, I can still hear everything that's going on outside my headphones. The ears buds hurt my ears. The features aren't really features its just a remote and mic.
Pros: Lightweight
Cons: Did not meet expectations, Not high def, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on April 19, 2017
Posted by: Ardennis3
from Des Moines, IA, USA
Expertise:Intermediate
They work great so far. The only complaint I have is the tips with wings are too big for my ears and hurt. The tips without wings do not stay in for long. The bluetooth connection drops out about 25-30 feet, sometimes less. Other than that, they sound great and connect to my phone easily.
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Quality sound isn't the best
on May 5, 2017
Posted by: Tyler12345098765
from Ramsey, MN
Expertise:Beginner
After 4 months the right side doesn't have a good quality sound from when I first bot it
Pros: Realistic color, Durable, Inexpensive, Lightweight
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Poor quality
on May 25, 2017
Posted by: jonnakitty
from Kansas City, MO, USA
Expertise:Expert
I have been using the headphone for about 5 months before both legs eventually all snapped, due to the low quality material and bad design. The inner layer on the legs will fall out, and you can see it was just glued to the main body frame.
The headphone has sync issue with even my Samsung Tab S2 and S7 edge sometimes, and it showed the BT connected, but sound will only come out from the tablet and phone, unless you restart them, and then reconnect to the headphone.
The only good point for this headphone is battery life, which lasts at least 10 hours. Other than that, sound quality is just average, and it will hurt your neck and ear after long wearing due to the bad design.
Pros: Inexpensive, long battery life
Cons: Too big, Did not meet expectations, Not high def, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US