Customer reviews from Samsung US
Samsung - Level U Wireless Headphones - Black Sapphire
Average customer rating
4.3
(735 Reviews)
Rating breakdown 735 reviews
5 Stars
425
4 Stars
198
3 Stars
44
2 Stars
33
1 Star
35
86%of customers recommend this product.
(
618 out of
722)
Customer Reviews for Samsung - Level U Wireless Headphones - Black Sapphire
Customer Rating
3
Would be much better IF...
on February 24, 2016
Posted by: nino73
from Charlotte, NC
Expertise:Intermediate
I love this bluetooth headset! My issue is the design and the ear gels. The frame cracked while I was traveling and had to take them off and put them in my purse through security - all of 5 minutes. The other issue is that the ear gels come off ALL. THE. TIME. I have lost ALL of them now and wear them with nothing. I am on the hunt for a new bluetooth headset and likely will go with another brand even though (outside of the issues I mentioned) I loved these! Would love to know if you make improvements on this set.
Pros - didn't even know I was wearing them!
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Good Sound
on February 24, 2016
Posted by: Llini79
from Bolingbrook, IL
Expertise:Intermediate
The sound is great, but my neck is too big for the device to fit good. My ears can't seem to gold the ear buds either. I need regular round ear buds.
Pros: Inexpensive, Durable, Lightweight, magnetic hookup
Cons: doesn't fit my large neck, ear buds shape don't comply with my ear shape
I would recommend this to a friend!
Features
2
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great headset
on February 24, 2016
Posted by: Dave1122
from Mesa, AZ
Expertise:Intermediate
This headset is light, comfortable and easy to use.
The available app to download for use with it is amazing! Love the ability to turn on and off notifications by app.
The available app to download for use with it is amazing! Love the ability to turn on and off notifications by app.
Pros: Inexpensive, Realistic color, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Why isn't it GEAR compatible ?
on February 24, 2016
Posted by: dredmonnZ
from Memphis, TN
Expertise:Intermediate
Very good product ,comfortable design ,sounds great. ....why wasn't it a GEAR product
Pros: Inexpensive, Realistic color, Durable, Lightweight
Cons: not gear compatible
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but....
on February 26, 2016
Posted by: Jokerabm
from Sacramento, CA
Expertise:Intermediate
I like this item, I really do. It's convenient, sounds great (when it works properly) and overall is a pretty solid edition to my Samsung product family. My biggest gripe is the apparent connection issues. On occasion there is static or the volume completely drops out, other times while still controlling my device the volume is completely non-existent forcing me to disconnect then reconnect it. Considering I got it as a gift from you guys I'm willing to deal with these issues, however you may want to look into this for your paying customers sake.
Pros: Lightweight, convenient
Cons: Poor quality, tends to drop audio connection
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung quality
on February 28, 2016
Posted by: OscarMike15
from Texas
Expertise:Expert
*I received this product free from a Samsung Pay promotion.
The unit feels very fragile, and I'm sure it will see its first structural test at the hands of one of my rambunctious daughters, or one of their careless friends. Other than that, I couldn't be happier. Long battery life (almost 2 days of errands). Decent sound quality (for ear buds). And after taking several calls while otherwise engaged, I can confirm that the microphone is crystal clear. After trying other Bluetooth headsets and not really being impressed, leave it to Samsung to renew my interest, and open my wallet.
Pros: Lightweight, long battery
Cons: too fragile
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Weak Bluetooth reception
on February 28, 2016
Posted by: Darthmike75
from Memphis, TN
It would be nice to be able to keep your phone in your pocket and still use it. The antenna is weak, poor reception.
Pros: Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great headphones.
on March 1, 2016
Posted by: BlueT7
Expertise:Intermediate
Absolutely love the sound and how comfortable they are.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US