Customer reviews from Samsung US
Samsung - Level U Wireless Headphones - Black Sapphire
Average customer rating
4.3
(736 Reviews)
Rating breakdown 736 reviews
5 Stars
426
4 Stars
198
3 Stars
44
2 Stars
33
1 Star
35
86%of customers recommend this product.
(
619 out of
723)
Customer Reviews for Samsung - Level U Wireless Headphones - Black Sapphire
Customer Rating
5
great sound
on June 4, 2016
Posted by: Deanactionphoto
from Houston, Texas
Expertise:Intermediate
I am very picky and this headset is great very durabel.
Pros: Inexpensive, Built-in speakers, Durable, Lightweight, color
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Two-time disappointment
on June 4, 2016
Posted by: SoldierGirl
from Fort Knox, KY
Expertise:Intermediate
These are not durable at all!! My first pair broke in two weeks; I thought maybe I was too rough with them. So I purchased a second pair. They broke in a month, same issue, left side came off!! Also, they are not noise canceling!!! They pick up all background noise. The neck piece is designed for people with large necks. They twisted and turned on my neck too much. The pros, beautifully designed. I do not recommend purchasing these.
Pros: Realistic color, beautiful
Cons: Poor quality, Too big, not noise canceling
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great Headphones
on June 6, 2016
Posted by: JoeDirt2
Expertise:Intermediate
I've had my new headphones for a few weeks now. So far, so good.
Pros: Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Next step in bluetooth
on June 7, 2016
Posted by: danielle302
from NY
I really like these headphone. No matter if you are working out, doing chores outside, or just laying in bed, these are great for all types of uses. They stay securely attached to you no matter what the activity. I often have comfort issues with earbuds due to somewhat smaller ear canals, but these have been extremely comfortable.
The sound quality is very good. I love being able to use these with my small tablet to stream shows or music. Set up was easy. Great product!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good Product with nice sound
on June 12, 2016
Posted by: VikasP
from Delaware
Expertise:Intermediate
This Blue Tooth headphones is very nice and very comfortable to wear. Nice sound output.
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
lasted about a week poor quality
on June 22, 2016
Posted by: Jcomp
Expertise:Intermediate
One of the speakers wiring broke the second time I wore them . I could not recommend these to anyone.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Does not cancel out background noise
on November 7, 2018
Posted by: Anonymous
Expertise:Intermediate
These do not cancel background noise. Not what i expected at all. I have the Level U Pro And they work way better, I can't hear background noise
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung level very bad
on May 22, 2023
Posted by: Ankit
Bad product broken after some time no solution for this.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Debra, Social & Commerce, May 23, 2023
Greetings Ankit,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Level U Wireless Headphones. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. We're so happy to hear that you have enjoyed the full functionality of your Level U Wireless Headphones. Have you check out the Samsung Galaxy Buds2 Pro? Our newest edition Galaxy Buds2 Pro offers you a 24-bit G-Fi sound quality, intelligent Active Noise Cancellation, Enhanced 360 Audio, with a secure and comfortable fit. Talk about an immersive listening experience! Plus, with the new Buds2 Pro, you can add Samsung Care+ to your eligible device to provide physical protection to your investment. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile-audio/galaxy-buds2-pro/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Level U Wireless Headphones. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. We're so happy to hear that you have enjoyed the full functionality of your Level U Wireless Headphones. Have you check out the Samsung Galaxy Buds2 Pro? Our newest edition Galaxy Buds2 Pro offers you a 24-bit G-Fi sound quality, intelligent Active Noise Cancellation, Enhanced 360 Audio, with a secure and comfortable fit. Talk about an immersive listening experience! Plus, with the new Buds2 Pro, you can add Samsung Care+ to your eligible device to provide physical protection to your investment. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile-audio/galaxy-buds2-pro/
Written by a customer while visiting Samsung US