Customer reviews from Samsung US
Samsung - Level U Wireless Headphones - Black Sapphire
Average customer rating
4.3
(736 Reviews)
Rating breakdown 736 reviews
5 Stars
426
4 Stars
198
3 Stars
44
2 Stars
33
1 Star
35
86%of customers recommend this product.
(
619 out of
723)
Customer Reviews for Samsung - Level U Wireless Headphones - Black Sapphire
Customer Rating
5
Quality
on December 16, 2015
Posted by: Exsal
from Katy TX
Expertise:Intermediate
The sound is very clear and comfortable on the ear
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable. Disconnects all the time.
on September 9, 2015
Posted by: Samm123456
from New York, NY
Expertise:Expert
I was very excited to buy my first wireless earphones for working out. When I first got them, I downloaded the app and charged the thing all the way. I took them out for a test run. Connecting at first was pretty easy and I was listening to my tunes right away. About 20 minutes in, while jogging, the music started to pause. Automatically. I had to press the button again to restart playing the music. It kept going on and on. Eventually it started working again. A few minutes later, the music would stop, and a recording saying "Battery is almost full" (or something like that) would sound, and then the music would restart. This happened about 5 times in less than 10 minutes. I GOT IT, THE BATTERY IS FULL! At first I thought the battery may have run out and the thing was not working properly. The app said the battery was full, just like the recording said... Next, the thing started disconnecting its bluetooth connection with my Note 4. My phone would say again and again the device was disconnected, connected, disconnected. Worst jog ever.
Pros: Lightweight
Cons: Poor quality, Not high def, Did not meet expectations, faulty connection with smartphone
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on April 6, 2019
Posted by: mlfogler
from Lexington KY
Expertise:Intermediate
I've tried several wireless earbuds and this one is by far the best overall. The sound quality is quite good. The amount of time on a battery charge is incredible! And the on/off switch is great. Easy to connect and there's no issue with accidentally turning them on or off. For 30 bucks these are amazing. Unless you're dead set to get separate buds ("truly wireless"), these are the ones to get. For price, sound, functionality, and battery life -- these are unbeatable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome. Just awesome
on December 15, 2015
Posted by: Pollockcircle
from Somewhere in the universe.
Expertise:Expert
These are light years beyond the LG Tones that I had before.
Pros: Durable, Lightweight, awesome sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product has great features
on December 15, 2015
Posted by: Anonymous
from new York
Expertise:Expert
Great product. Alway contact and long life battery
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I love Samsung but hate these headphones
on March 28, 2016
Posted by: nenaxo13
Expertise:Intermediate
I purchased Samsung wireless headphones earlier this month. These headphones are used with a Galaxy device. When my phone is in my pocket it sounds patchy as if the distance between the headphones and the device is too far. I've tried adjusting the settings from the sound settings in the phone and it doesn't work. There should be no reason the headphones sound like this when it is connected to a Samsung device. I am very unhappy about this purchase, most likely will return.
Pros: Durable, Lightweight
Cons: Poor quality, Did not meet expectations
Features
4
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
My headset broke
on November 23, 2015
Posted by: DispleaseConsumer
My headset broke along one of the designed seams and Samsung will not replace or fix. They said that since there is physical damage the 12-month warranty is no longer valid. This is a design flaw. Be careful purchasing this product as it is very fragile and can "crack" or split open along these seams very easily.
Cons: Poor quality, poor design
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Ear buds don't fit
on July 17, 2015
Posted by: UPSman
from San Diego, CA, USA
Expertise:Expert
I did a long review and Samsung didn't post it. Their reasoning was I mentioned a competitor product. I did that so people would know who many different bluetooth around neck earbuds I have purchased.
So here is the abbreviated version. These ear buds do not make a tight fit in the ear. They do stay in during activity. They need to have a tight fit to get good sound quality. The problem is in the design. The ear bud is not round, it is oval. The oval type do not seal. I drive a big brown truck for a living. I need them to seal to block out noise and get good sound quality. These sadly do not do either.
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US