Customer reviews from Newair
NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Average customer rating
4.1
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
52
4 Stars
7
3 Stars
9
2 Stars
6
1 Star
7
82%of customers recommend this product.
(
31 out of
38)
Customer Reviews for NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Customer Rating
5
Excellent size choice - both dimensions and capaci
on May 10, 2021
Posted by: Dan182
from Elizabethtown PA
Bought two, placed side-by-side. Will flip hinge on left unit so that it appears to be one large unit. Have not started to load, but I'm impressed with the quiet operation. Had occasion to speak with Dennis in customer service and was very pleased.
Response from NewairBy Newair, Customer Service, May 11, 2021
Thank you for taking the time to leave a review on your AWR-1600DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Disappointing purchase
on December 26, 2021
Posted by: Napa wine guy
from napa, ca
This does NOT fit 160 bottles, IF you had a 160 "smaller" .750 bottles of wine, maybe, but NOT 160 of any random sample of bottles. Supposed to be 14 rows of 11 each, plus 6 on the bottom shelf, but at BEST (maybe) 9 on a shelf, plus the 6 on the bottom plus the 6 totals at 132. As said in this Review Title, "Disappointing"
Response from NewairBy Newair, Customer Service, December 27, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Nice looking and well sized
on March 31, 2020
Posted by: chitown_JP
from Chicago
It is very quite and has a good sizing. The lightning and finish make it feel like a 4K product.
Response from NewairBy NewAir, Customer Service, April 1, 2020
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
2
Nice Looking
on April 8, 2020
Posted by: Bkmacs
from Portland
The New Air dual zone is very nice looking and looks beautiful in my bar, but unfortunately there are a few things that aren’t so great. The shelves are very tight and do not allow for bigger bottles. A normal bottle of Chardonnay will not fit unless shelves are removed which is a complete pain.
The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well.
It’s overpriced for the features.
The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well.
It’s overpriced for the features.
Response from NewairBy NewAir, Customer Service, April 10, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: King
from San Jose, CA
Verified Purchase:Yes
I just received my Wine Cooler and was excited to fill it with my collection. I was sad to learn that i cannot put any Pinots or Chardonnay size bottle without removing shelves. I think this product should have been just a few inches taller to allow for more space. I thought about returning it, but will wait and see what happens. I would recommend this cooler for anyone that has only Cab size bottles.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
We are sorry to hear the issue you are experiencing. We will try to have this model updated to hold different size bottle for customer satisfaction.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
We are sorry to hear the issue you are experiencing. We will try to have this model updated to hold different size bottle for customer satisfaction.
Written by a customer while visiting Newair
Posted by: Andy0605
from Jacksonville Fl
Verified Purchase:Yes
So I received my NewAir 27 about 2 weeks ago. Upon arrival the door handle had some visible damage to the end of it. I emailed customer service right away and Christina emailed me back and immediately corrected it by re-ordering another handle with no questions ask other then a picture of the damaged one. EXCELLENT customer service!! As for the cooler love the looks of it and the the interior light looks great when the wines are loaded in. As for loading wines in, like many other wine coolers out there the count is based on normal 750ml cab based bottles. So any Burgundy bottles or chard bottles don't quite fit like I wish they would bringing the count down by quite a bit. But I expected this and overall very happy with the cooler.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regard to your unit the AWR-1600DB. We highly appreciate your feedback. Your comments will be forwarding your comments to the right department. I'm also happy to hear that you are pleased with our customer service provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regard to your unit the AWR-1600DB. We highly appreciate your feedback. Your comments will be forwarding your comments to the right department. I'm also happy to hear that you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Quiet and beautiful
on September 4, 2019
Posted by: Jsr725
from Florida
Works as advertised. We build ours in, it’s lovely and super quiet. Those that complain about tight shelves didn’t do their homework. All wine coolers are the same unless you go more custom and $$. Simply remove a couple shelves and stack any bottles you want. Shelves are sturdy and pull out almost all the way for easy selection. I had Edge Star before, it was loud and leaked. Time to go to Napa!
Response from NewairBy NewAir, Customer Service, September 5, 2019
Hi, thank you for sharing your thoughts about the unit. We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Posted by: Truzz
from Orlando, FL
Verified Purchase:Yes
Couldn't be happier! Great features and option to use freestanding or as a built in.
Written by a customer while visiting Newair