Customer reviews from Newair
NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Average customer rating
4.1
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
52
4 Stars
7
3 Stars
9
2 Stars
6
1 Star
7
82%of customers recommend this product.
(
31 out of
38)
Customer Reviews for NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Customer Rating
5
Great product, great customer service
on August 26, 2021
Posted by: Schaeff
from Pittsburgh
Verified Purchase:No
Friendly agents on the phone. Replacement part shipped fast!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on October 7, 2021
Posted by: TW
from Orange County, CA
Verified Purchase:No
This is wonderful wine fridge. It looks fantastic and works well. We had a minor issue that required a replacement part. Customer Service quickly diagnosed the problem and sent the part.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB and we are glad to hear you like the unit's features. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB and we are glad to hear you like the unit's features. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Bought the 160 btl unit for Pinot btls and the extra space
on February 22, 2022
Posted by: Doug
from North Carolina
Verified Purchase:No
We bought this cooler for our Mtn. home to store wine for family occasions. We had read the reviews on how the shelves were fairly tight and that the larger bottles had issues with scraping the labels, so we decided on the 160 bottle size knowing we would reduce the capacity by removing some shelves for Pinot bottles and other larger bottles. Plus we wanted the extra room to space out the bottles. At first we could not figure out how to remove the shelves but we called Newair CS and they were very helpful. They were quick to send us the information on how to remove the shelves. Note, the picture they sent looks like you need to push in a button on the shelf slide, but you actually need to push down a small metal lever next to the button that releases the shelf. Nonetheless, once we figured it out it was very easy to do. The delivery service reminded us to wait a few hours before plugging in the unit to let the cooling fluid settle, and we also noticed it says that in the manual, not sure if that makes a difference but we let ours rest for a few days. Once we did start it up it cooled quickly even though we had 20 - 30 bottles in it when we turned it on. The unit looks good, appears to be good quality, and it seems to be very quiet though we have it our laundry room so I am not sure we have paid much attention to noise aspect of the unit. So far we are very happy with the cooler.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AWR-1600DB. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AWR-1600DB. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Tony F
from San Diego, Ca
Verified Purchase:Yes
I'm very disappointed. My recently purchased NewAir 160 bottle wine cooler is very noisy and unfortunately the noise can be so loud it wakes me up at night. The howling noise coming from the refrigerator is random and I am not sure what to do.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product AWR-1600DB. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product AWR-1600DB. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product AWR-1600DB. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product AWR-1600DB. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: leon
from san jose
Verified Purchase:Yes
very great cooler, the best choice for wine fans, and the important thing is good customer service
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, We are glad to hear you like the unit's features! Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, We are glad to hear you like the unit's features! Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great unit at a great price.
on December 3, 2020
Posted by: davd
from chicago
I recently bought a NewAir 160 bottle cooler. I liked it so much I bought a second one. The two level temperature setting great for spiting whites and red wines. The unit is attractive and supports many bottle formats . The wooden shelves are of very nice wood and the unit does not need much maintenance . Highly recommend this unit and the company service is easily available and helpful.
Response from NewairBy NewAir, Customer Service, December 4, 2020
Thank you for your feedback we are glad you enjoy using the NewAir 27” 160 Bottle Built-in Dual Zone Compressor Wine Fridge. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Steve F
from Dallas, TX
Verified Purchase:Yes
I was leery with all of the shelf reviews however this model is perfect for us. The top most tray handles larger bottles along with the bottom one so this covered our large bottle needs. This is super quiet, spot on with the temp and currently holding 100+ bottles very nicely. It looks good in our hall until the kitchen work is complete.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the AWR-1600DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the AWR-1600DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Excellent size choice - both dimensions and capaci
on May 10, 2021
Posted by: Dan182
from Elizabethtown PA
Verified Purchase:Yes
Bought two, placed side-by-side. Will flip hinge on left unit so that it appears to be one large unit. Have not started to load, but I'm impressed with the quiet operation. Had occasion to speak with Dennis in customer service and was very pleased.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your AWR-1600DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AWR-1600DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair