Customer reviews from newair.com
NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Average customer rating
4.1 out of 5
4.1
(56 Reviews)
Open Ratings Snapshot
Rating breakdown 56 reviews
5 Stars
36
4 Stars
5
3 Stars
6
2 Stars
4
1 Star
5
85%of customers recommend this product. 
(
22 out of 26
)
Best Buy Privacy Policy
Customer Reviews for NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Customer Rating
5 out of 5
5
First Class
on December 4, 2021
Posted by: Mountain Rob
from Colorado
Verified Purchase:Yes
Nice product that works!
Great customer service!!!
Response from newair.comBy Newair, Customer Service, December 6, 2021
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
2 out of 5
2
Disappointing purchase
on December 26, 2021
Posted by: Napa wine guy
from napa, ca
This does NOT fit 160 bottles, IF you had a 160 "smaller" .750 bottles of wine, maybe, but NOT 160 of any random sample of bottles. Supposed to be 14 rows of 11 each, plus 6 on the bottom shelf, but at BEST (maybe) 9 on a shelf, plus the 6 on the bottom plus the 6 totals at 132. As said in this Review Title, "Disappointing"
Response from newair.comBy Newair, Customer Service, December 27, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Great unit at a great price.
on December 3, 2020
Posted by: davd
from chicago
I recently bought a NewAir 160 bottle cooler. I liked it so much I bought a second one. The two level temperature setting great for spiting whites and red wines. The unit is attractive and supports many bottle formats . The wooden shelves are of very nice wood and the unit does not need much maintenance . Highly recommend this unit and the company service is easily available and helpful.
Response from newair.comBy NewAir, Customer Service, December 4, 2020
Thank you for your feedback we are glad you enjoy using the NewAir 27” 160 Bottle Built-in Dual Zone Compressor Wine Fridge. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Built in!
on April 18, 2020
Posted by: Truzz
from Orlando, FL
Couldn’t be happier! Great features and option to use freestanding or as a built in.
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Newair wine cooler (model #AWR-1600DB)
on March 4, 2021
Posted by: Tony F
from San Diego, Ca
I'm very disappointed. My recently purchased NewAir 160 bottle wine cooler is very noisy and unfortunately the noise can be so loud it wakes me up at night. The howling noise coming from the refrigerator is random and I am not sure what to do.
Response from newair.comBy NewAir, Customer Service, March 4, 2021
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product AWR-1600DB. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
3 out of 5
3
Nice cooler but it keeps having temp differences!!
on November 11, 2020
Posted by: JeanRo Retired
from Cabo Rojo, PR
Bought this cooler 17 months ago. It looks really nice and works fine but already had two situations where the set temperature for white wine is not reached. I had to replace the temperature sensor twice. Elizabeth at Customer Service was super helpful and friendly.
Response from newair.comBy NewAir, Customer Service, November 11, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Nice looking and well sized
on March 31, 2020
Posted by: chitown_JP
from Chicago
It is very quite and has a good sizing. The lightning and finish make it feel like a 4K product.
Response from newair.comBy NewAir, Customer Service, April 1, 2020
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Customer Rating
3 out of 5
3
Looks Great!
on July 2, 2021
Posted by: j-kane
from Las Vegas , NV
Had it for about 2 weeks now, the upper zone gets down to 40, but the lower gets down to only 54 even though I set it to 50. I've tried moving it to different locations in the house thinking it was in a bad spot, but it still holds steady at 54
Response from newair.comBy Newair, Customer Service, July 6, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting newair.com
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