Customer reviews from Newair
NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless Steel
Average customer rating
4.1
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
53
4 Stars
7
3 Stars
9
2 Stars
6
1 Star
7
82%of customers recommend this product.
(
31 out of
38)
Customer Reviews for NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless Steel
Customer Rating
2
Nice Looking
on April 8, 2020
Posted by: Bkmacs
from Portland
The New Air dual zone is very nice looking and looks beautiful in my bar, but unfortunately there are a few things that aren’t so great. The shelves are very tight and do not allow for bigger bottles. A normal bottle of Chardonnay will not fit unless shelves are removed which is a complete pain.
The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well.
It’s overpriced for the features.
The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well.
It’s overpriced for the features.
Response from NewairBy NewAir, Customer Service, April 10, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Nice Looking
on April 8, 2020
Posted by: Bkmacs
from Portland
The New Air dual zone is very nice looking and looks beautiful in my bar, but unfortunately there are a few things that aren’t so great. The shelves are very tight and do not allow for bigger bottles. A normal bottle of Chardonnay will not fit unless shelves are removed which is a complete pain.
The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well.
It’s overpriced for the features.
The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well.
It’s overpriced for the features.
Response from NewairBy NewAir, Customer Service, April 10, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Bkmacs
from Portland
Verified Purchase:Yes
The New Air dual zone is very nice looking and looks beautiful in my bar, but unfortunately there are a few things that aren't so great. The shelves are very tight and do not allow for bigger bottles. A normal bottle of Chardonnay will not fit unless shelves are removed which is a complete pain. The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well. It's overpriced for the features.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Nice looking and well sized
on March 31, 2020
Posted by: chitown_JP
from Chicago
It is very quite and has a good sizing. The lightning and finish make it feel like a 4K product.
Response from NewairBy NewAir, Customer Service, April 1, 2020
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Nice looking and well sized
on March 31, 2020
Posted by: chitown_JP
from Chicago
It is very quite and has a good sizing. The lightning and finish make it feel like a 4K product.
Response from NewairBy NewAir, Customer Service, April 1, 2020
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: chitown_JP
from Chicago
Verified Purchase:Yes
It is very quite and has a good sizing. The lightning and finish make it feel like a 4K product.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Andy0605
from Jacksonville Fl
Verified Purchase:Yes
So I received my NewAir 27 about 2 weeks ago. Upon arrival the door handle had some visible damage to the end of it. I emailed customer service right away and Christina emailed me back and immediately corrected it by re-ordering another handle with no questions ask other then a picture of the damaged one. EXCELLENT customer service!! As for the cooler love the looks of it and the the interior light looks great when the wines are loaded in. As for loading wines in, like many other wine coolers out there the count is based on normal 750ml cab based bottles. So any Burgundy bottles or chard bottles don't quite fit like I wish they would bringing the count down by quite a bit. But I expected this and overall very happy with the cooler.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regard to your unit the AWR-1600DB. We highly appreciate your feedback. Your comments will be forwarding your comments to the right department. I'm also happy to hear that you are pleased with our customer service provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regard to your unit the AWR-1600DB. We highly appreciate your feedback. Your comments will be forwarding your comments to the right department. I'm also happy to hear that you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: BrittanyF
from Roseville, Ca
Verified Purchase:Yes
Cliff notes version: DO NOT BUY FROM THIS COMPANY! Horrible customer service and they don't stand behind their product or their promises. Extended version: Purchased the dual zone 160 bottle NewAir wine fridge through Wayfair after having such a great experience with the 46 or 48 bottle NewAir dual zone wine fridge, however, it just wasn't large enough for our collection. Let's just say, this fridge most definitely DID NOT meet our expectations. First and foremost, with this dual zone wine fridge, our wine DID NOT FIT! Yes, you read that right, our wine bottles did not fit in the racks without getting stuck and/or damaged. If you tried opening one rack, ALL the racks came with it. What kind of bottles did we have? EVERYTHING!! Pinot Grigio, Sauvignon blanc, Chardonnay, champagne, Pinot noir, Cabernet, Zinfandel, Barbara, Sangiovese, Merlot, port, etc. So my fiancé and I reached out to Wayfair to try and return the fridge as obviously this fridge was not going to work for our collection. They were unable to help us so they put us in touch with NewAir directly. Let me just preface this with I will NEVER do business or purchase another NewAir product EVER again as I have never dealt with such AWFUL customer service in my life!! After what started off as a pleasant experience with NewAir, my opinion was quickly changed. I was instructed by a NewAir customer service representative to cut the cord of my wine fridge and dispose of the fridge and then NewAir would send me a refund check. If you check on their website they say they stand behind their products and have a hassle free return policy. ***DISCLAIMER, they do not care if you've not purchased THEIR fridge directly from them, so I've learned*** So, I did just as instructed by Anfernee, the customer service representative, I cut the cord and disposed of the $1800 wine fridge at the local dump. Well then I received an email a week letter when I followed up, after I hadn't heard anything from NewAir, that they would no longer be refunding me, even though I just disposed of this $1800 wine fridge. As you can imagine, that was not going to fly as I had email conversations of their intent to refund me for the wine fridge once I disposed of it, and I was not backing down. I literally had to call almost daily for 6 weeks to follow up on the refund check I was promised but was constantly told "they are working on it and awaiting approval" and it wasn't until my fiancé posted a negative review and I threatened to write to the Better Business Bureau about what had happened that I FINALLY was able to speak to a supervisor after asking multiple times over the 6 weeks to speak with a supervisor. Fast forward 2 months, I just received a check last week, but for significantly less than I purchased the fridge for, yet I'm still paying on this fridge I no longer possess as I did just as instructed by the NewAir customer service team, and now the supervisor, Latoya, with whom I was working with on this issue, is no longer answering or returning my calls. If I can suggest anything to anyone, ***DO NOT BUY FROM THIS COMPANY!!***
Written by a customer while visiting Newair