Customer reviews from Newair
NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Average customer rating
4.1
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
52
4 Stars
7
3 Stars
9
2 Stars
6
1 Star
7
82%of customers recommend this product.
(
31 out of
38)
Customer Reviews for NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Customer Rating
3
Looks Great!
on July 2, 2021
Posted by: j-kane
from Las Vegas , NV
Had it for about 2 weeks now, the upper zone gets down to 40, but the lower gets down to only 54 even though I set it to 50. I've tried moving it to different locations in the house thinking it was in a bad spot, but it still holds steady at 54
Response from NewairBy Newair , Customer Service, July 6, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: BrittanyF
from Roseville, Ca
Verified Purchase:Yes
Cliff notes version: DO NOT BUY FROM THIS COMPANY! Horrible customer service and they don't stand behind their product or their promises. Extended version: Purchased the dual zone 160 bottle NewAir wine fridge through Wayfair after having such a great experience with the 46 or 48 bottle NewAir dual zone wine fridge, however, it just wasn't large enough for our collection. Let's just say, this fridge most definitely DID NOT meet our expectations. First and foremost, with this dual zone wine fridge, our wine DID NOT FIT! Yes, you read that right, our wine bottles did not fit in the racks without getting stuck and/or damaged. If you tried opening one rack, ALL the racks came with it. What kind of bottles did we have? EVERYTHING!! Pinot Grigio, Sauvignon blanc, Chardonnay, champagne, Pinot noir, Cabernet, Zinfandel, Barbara, Sangiovese, Merlot, port, etc. So my fiancé and I reached out to Wayfair to try and return the fridge as obviously this fridge was not going to work for our collection. They were unable to help us so they put us in touch with NewAir directly. Let me just preface this with I will NEVER do business or purchase another NewAir product EVER again as I have never dealt with such AWFUL customer service in my life!! After what started off as a pleasant experience with NewAir, my opinion was quickly changed. I was instructed by a NewAir customer service representative to cut the cord of my wine fridge and dispose of the fridge and then NewAir would send me a refund check. If you check on their website they say they stand behind their products and have a hassle free return policy. ***DISCLAIMER, they do not care if you've not purchased THEIR fridge directly from them, so I've learned*** So, I did just as instructed by Anfernee, the customer service representative, I cut the cord and disposed of the $1800 wine fridge at the local dump. Well then I received an email a week letter when I followed up, after I hadn't heard anything from NewAir, that they would no longer be refunding me, even though I just disposed of this $1800 wine fridge. As you can imagine, that was not going to fly as I had email conversations of their intent to refund me for the wine fridge once I disposed of it, and I was not backing down. I literally had to call almost daily for 6 weeks to follow up on the refund check I was promised but was constantly told "they are working on it and awaiting approval" and it wasn't until my fiancé posted a negative review and I threatened to write to the Better Business Bureau about what had happened that I FINALLY was able to speak to a supervisor after asking multiple times over the 6 weeks to speak with a supervisor. Fast forward 2 months, I just received a check last week, but for significantly less than I purchased the fridge for, yet I'm still paying on this fridge I no longer possess as I did just as instructed by the NewAir customer service team, and now the supervisor, Latoya, with whom I was working with on this issue, is no longer answering or returning my calls. If I can suggest anything to anyone, ***DO NOT BUY FROM THIS COMPANY!!***
Written by a customer while visiting Newair
Customer Rating
3
Nice cooler but it keeps having temp differences!!
on November 11, 2020
Posted by: JeanRo Retired
from Cabo Rojo, PR
Bought this cooler 17 months ago. It looks really nice and works fine but already had two situations where the set temperature for white wine is not reached. I had to replace the temperature sensor twice. Elizabeth at Customer Service was super helpful and friendly.
Response from NewairBy NewAir, Customer Service, November 11, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Would buy again
on March 16, 2018
Posted by: Melissa
from San Francisco
We bought both the 116 bottle and 160 bottle sized wine coolers. Both have performed perfectly. What we like best about the cooler is how quiet they are. I would buy another without question. Performs well, holds the temperature, and the LED lights are great!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
BEAUTIFUL WINE FRIDGE
on April 9, 2024
Posted by: Nicolle
from New York
Verified Purchase:No
This wine fridge is absolutely STUNNING. Opening it out of the packaging you can feel the quality of it, especially with the wooden shelf inserts. Love that it is dual zone to keep my reds and whites at the right temperature. It screams luxury at a great price! Would highly recommend!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: chitown_JP
from Chicago
Verified Purchase:Yes
It is very quite and has a good sizing. The lightning and finish make it feel like a 4K product.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-Star rating and for posting your comments in regards to this product AWR-1600DB. We are glad to hear you like the unit's features We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Highly recommend
on November 9, 2017
Posted by: Texas Wine Enthusiasts
from Comfort, Texas
We purchased after serious research, but had a slight problem after delivery. We contacted customer service, and Ashley was beyond helpful and gracious. She was attentive to our situation, and our cooler was promptly replaced. We could not be happier with our wine cooler.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Yes
on August 9, 2018
Posted by: Randy
from Lake tapps
Great looking wine cooler, filled it the first day
I would recommend this to a friend!
Written by a customer while visiting Newair