Customer reviews from newair.com
NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Average customer rating
4.1 out of 5
4.1
(56 Reviews)
Open Ratings Snapshot
Rating breakdown 56 reviews
5 Stars
36
4 Stars
5
3 Stars
6
2 Stars
4
1 Star
5
85%of customers recommend this product. 
(
22 out of 26
)
Best Buy Privacy Policy
Customer Reviews for NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless steel
Customer Rating
2 out of 5
2
Nice Looking
on April 8, 2020
Posted by: Bkmacs
from Portland
Verified Purchase:Yes
The New Air dual zone is very nice looking and looks beautiful in my bar, but unfortunately there are a few things that aren't so great. The shelves are very tight and do not allow for bigger bottles. A normal bottle of Chardonnay will not fit unless shelves are removed which is a complete pain. The light does not turn on with opening and closing of door. You have to turn it on every time you open and turn off manually before closing door. Also, temperature settings do not seem to work properly. I have the white wine section fully chilled, but my wine is hardly chilled upon opening a bottle. The red temperature however works well. It's overpriced for the features.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
I would buy this product again
on October 27, 2021
Posted by: Bo H.
from Atlanta, GA
Verified Purchase:No
It looks great in the bar and has worked without any issues for three years!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Great Product
on October 7, 2021
Posted by: TW
from Orange County, CA
Verified Purchase:No
This is wonderful wine fridge. It looks fantastic and works well. We had a minor issue that required a replacement part. Customer Service quickly diagnosed the problem and sent the part.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for taking the time to leave a review on your unit AWR-1600DB and we are glad to hear you like the unit's features. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Great product, great customer service
on August 26, 2021
Posted by: Schaeff
from Pittsburgh
Verified Purchase:No
Friendly agents on the phone. Replacement part shipped fast!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for taking the time to leave a review on your unit AWR-1600DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Great unit at a great price.
on December 3, 2020
Posted by: davd
from chicago
Verified Purchase:Yes
I recently bought a NewAir 160 bottle cooler. I liked it so much I bought a second one. The two level temperature setting great for spiting whites and red wines. The unit is attractive and supports many bottle formats . The wooden shelves are of very nice wood and the unit does not need much maintenance . Highly recommend this unit and the company service is easily available and helpful.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for your feedback we are glad you enjoy using the NewAir 27" 160 Bottle Built-in Dual Zone Compressor Wine Fridge. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
4 out of 5
4
Overall Happy
on February 7, 2020
Posted by: Andy0605
from Jacksonville Fl
Verified Purchase:Yes
So I received my NewAir 27 about 2 weeks ago. Upon arrival the door handle had some visible damage to the end of it. I emailed customer service right away and Christina emailed me back and immediately corrected it by re-ordering another handle with no questions ask other then a picture of the damaged one. EXCELLENT customer service!! As for the cooler love the looks of it and the the interior light looks great when the wines are loaded in. As for loading wines in, like many other wine coolers out there the count is based on normal 750ml cab based bottles. So any Burgundy bottles or chard bottles don't quite fit like I wish they would bringing the count down by quite a bit. But I expected this and overall very happy with the cooler.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for posting your comments in regard to your unit the AWR-1600DB. We highly appreciate your feedback. Your comments will be forwarding your comments to the right department. I'm also happy to hear that you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Do Not Buy
on October 15, 2020
Posted by: dkhamilto
from St. Louis, MO
Verified Purchase:Yes
This is the second large wine cooler I've bought. The first was was an other brand, then this Newair. Both failed after 18 months in a dry basement where it did not work real hard cooling. After it failed I called in and was told to replace the temperature sensor. Not a real big deal just one section quit. Lasted another 6 weeks and stopped again. Too much money for this failure rate.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi,
Thanks for being open and honest about your experience. Your feedback is what helps us improve our products and service every day! I do apologize for the inconvenience you are currently facing with the unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. As your satisfaction is our #1 priority, we would love to look into the issue for you. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Impressed by both the unit and the customer service
on November 16, 2021
Posted by: Adam
from Traverse City, MI
Verified Purchase:No
I've had the unit for a year and a half and it's worked wonderfully. No mechanical issues, and I love the features of it. I had misplaced the key to lock the unit, and Newair's customer service center went above and beyond to help me. They had mailed out a replacement key at no cost to me in less than 3 minutes on the line. I've loved the product since we had it installed, but Newair's customer service is what will make us purchase exclusively from them moving forward. Thank you!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Showing 9-16 of 56 results 
<< 1 2 3 4 5 ... 7 >>