Customer reviews from Newair
NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless Steel
Average customer rating
4.1
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
53
4 Stars
7
3 Stars
9
2 Stars
6
1 Star
7
82%of customers recommend this product.
(
31 out of
38)
Customer Reviews for NewAir - 160-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Quiet Operation - Stainless Steel
Customer Rating
5
Stylish, quiet and a good value
on January 3, 2022
Posted by: James
from California
I have owned my Newair 27" for almost 2 years. It has been reliable and looks great as a built in unit. It is extremely quiet, which was one of my top requirements in finding a wine refrigerator. The cost of the unit was reasonable and has been a good value for the price. I would recommend this unit.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
2
Disappointing purchase
on December 26, 2021
Posted by: Napa wine guy
from napa, ca
This does NOT fit 160 bottles, IF you had a 160 "smaller" .750 bottles of wine, maybe, but NOT 160 of any random sample of bottles. Supposed to be 14 rows of 11 each, plus 6 on the bottom shelf, but at BEST (maybe) 9 on a shelf, plus the 6 on the bottom plus the 6 totals at 132. As said in this Review Title, "Disappointing"
Response from NewairBy Newair, Customer Service, December 27, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Mountain Rob
from Colorado
Verified Purchase:Yes
Nice product that works!
Great customer service!!!
Great customer service!!!
Response from NewairBy Newair, Customer Service, December 6, 2021
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Impressed by both the unit and the customer service
on November 16, 2021
Posted by: Adam
from Traverse City, MI
I've had the unit for a year and a half and it's worked wonderfully. No mechanical issues, and I love the features of it. I had misplaced the key to lock the unit, and Newair's customer service center went above and beyond to help me. They had mailed out a replacement key at no cost to me in less than 3 minutes on the line. I've loved the product since we had it installed, but Newair's customer service is what will make us purchase exclusively from them moving forward. Thank you!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
I would buy this product again
on October 27, 2021
Posted by: Bo H.
from Atlanta, GA
It looks great in the bar and has worked without any issues for three years!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1600DB. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on October 7, 2021
Posted by: TW
from Orange County, CA
This is wonderful wine fridge. It looks fantastic and works well. We had a minor issue that required a replacement part. Customer Service quickly diagnosed the problem and sent the part.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB and we are glad to hear you like the unit's features. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB and we are glad to hear you like the unit's features. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great product, great customer service
on August 26, 2021
Posted by: Schaeff
from Pittsburgh
Friendly agents on the phone. Replacement part shipped fast!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AWR-1600DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
Looks Great!
on July 2, 2021
Posted by: j-kane
from Las Vegas , NV
Had it for about 2 weeks now, the upper zone gets down to 40, but the lower gets down to only 54 even though I set it to 50. I've tried moving it to different locations in the house thinking it was in a bad spot, but it still holds steady at 54
Response from NewairBy Newair, Customer Service, July 6, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting Newair