Customer reviews from philips.com
Philips Norelco - PowerTouch Electric Shaver - Blue/Black
Average customer rating
3.8
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
69
4 Stars
47
3 Stars
21
2 Stars
11
1 Star
18
72%of customers recommend this product.
(
113 out of
158)
Customer Reviews for Philips Norelco - PowerTouch Electric Shaver - Blue/Black
Customer Rating
2
Challenged
on June 30, 2021
Posted by: piperian
Gender:Male
Not very reliable. First Product failed within a year. Warranty Replacement also failed after 14 months.
bought a replacement as cost per year is not material.
bought a replacement as cost per year is not material.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , July 12, 2021
Hi there,
Thank you for sharing your experience with the shaver. It is unfortunate to hear that it has not performed as expected.
If there is anything we can do for you, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience with the shaver. It is unfortunate to hear that it has not performed as expected.
If there is anything we can do for you, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
it can be used till it can't
on July 31, 2021
Posted by: mlyeah
Gender:Male
I used it for a year , then it turned on when it's charged, and can't turn off, till the battery is out. but when we wait till it's all out, it can't be turned on， till you charge it.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer care, August 2, 2021
Hi there,
We are sorry to hear that you shaver is not functioning properly. We would like to have a closer look for you. Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Department: Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Great buy
on June 27, 2022
Posted by: Mit Recnepa
Gender:Male
[This review was collected as part of a promotion.] Works as good as my old shaver. Easy to clean and charge.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Abysmal shave for a new product.
on July 18, 2023
Posted by: Notimpressedatall!!!!
This 3000 model had " NOT " been a good purchase. After 5 minutes of shaving the ammount of stubble left over is incredible considering the unit and blades are brand new.
My older model STILL does a 100% better job with years old blades than this new month old model. Poor Shave !!!!!
My older model STILL does a 100% better job with years old blades than this new month old model. Poor Shave !!!!!
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, July 18, 2023
Hi there,
Thank you for taking the time to share your review with us. We understand that you're experiencing issues with your Philips shaver, and we're here to help. Please try these troubleshooting tips to resolve the problem. We recommend starting by cleaning your shaver thoroughly, ensuring that you remove any dirt or hair particles that may be affecting the shaving heads. If possible, take apart the shaving heads and clean the shaver from the inside as well. It's important to make sure that your shaver is assembled correctly and that you use slow circular movements when shaving your face. If you're a new user, give your skin some time to adjust to the shaver. If you have long facial hair, consider pre-trimming it before shaving for better results. Remember to be gentle and apply the appropriate amount of pressure, especially if you have sensitive skin that is prone to irritation. If the issue persists despite these troubleshooting steps, please don't hesitate to reach out to us again, and we'll be more than happy to assist you further.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your review with us. We understand that you're experiencing issues with your Philips shaver, and we're here to help. Please try these troubleshooting tips to resolve the problem. We recommend starting by cleaning your shaver thoroughly, ensuring that you remove any dirt or hair particles that may be affecting the shaving heads. If possible, take apart the shaving heads and clean the shaver from the inside as well. It's important to make sure that your shaver is assembled correctly and that you use slow circular movements when shaving your face. If you're a new user, give your skin some time to adjust to the shaver. If you have long facial hair, consider pre-trimming it before shaving for better results. Remember to be gentle and apply the appropriate amount of pressure, especially if you have sensitive skin that is prone to irritation. If the issue persists despite these troubleshooting steps, please don't hesitate to reach out to us again, and we'll be more than happy to assist you further.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Great product
on January 17, 2026
Posted by: Malibu Stacy
Gender:Male
Good reliable razer, but no panty remover settings.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Great Everyday Electric Shaver
on February 27, 2026
Posted by: Ryeno
Gender:Male
Ok the fact I even bought an electric shaver, let alone leaving a review is beyond what I've done in the past. I've never had luck with electric shavers...EVER! They(all electric shavers in my past) did nothing but, pull my hair and when I would find one that did an ok job; they would one either cause me my neck to break out with bumps and/or ingrown; two, the blades would soon after the initial shave, dull up me or three, do both to me. Well, folks I found the shaver that hasn't filled up on me yet and because the blade assembly opens up, I can keep this thing clean after each shave. Running the blades in a hot water and alcohol solution for about 30 seconds seems to keep em nice and clean. Storing the shaver with its head open to air dry as it charges. My wife found these as a birthday gift last October and I now am able to shave almost everyday. I've always had an issue with hair bumps on my neck, so a straight razor has been my go to until she found me this!! So I recommend it, even if it is discontinued; I would recommend it's new and most likely improved version. What ever that may be, I would definitely recommend it. Thanks for awesome shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com