Customer reviews from Char-Broil, LLC
Charbroil - Grill2Go X200 Portable Gas Grill - Black
Average customer rating
3.9
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
141
4 Stars
33
3 Stars
17
2 Stars
17
1 Star
41
73%of customers recommend this product.
(
157 out of
215)
Customer Reviews for Charbroil - Grill2Go X200 Portable Gas Grill - Black
Customer Rating
5
Great Customer Service Outstanding Grill
on August 3, 2015
Posted by: Brantingham Bill
I had an issue with my Grill 2 Go, with one call to the 800 number, I spoke with Teresa, my issue was solved. I have to say in todays market place, customer service is a very BIG Deal with me, the customer service I received was fantastic. After a shot learning time with the Tru Infrared, I can't say enough good about this portable grill, so to say that I am replacing my home worn out grill with Char-Broil 4 burner commercial Tru Infrared model. Great Products and Excellent service. All I can say is Thanks for everything you have earned a customer for life!!!!!!!
Again thx Teresa!!!!!!!!
Again thx Teresa!!!!!!!!
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Regulator Shot After 6 months
on December 10, 2015
Posted by: hortonville gregg
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Had a Charbroil for 25 years so it was an easy decision on what to buy next. I bought the X200. Nice size grill, easy to use, heats very fast. I actually had to open the grill every 3 - 5 minutes to reduce the heat while on low heat setting. Then after about 7 - 8 months, the regulator went to heck. Warranty, yeah, but need to send them the grill according to the directions. No more Charbroil for me.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, December 17, 2015
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? You do not need to send the grill to us. http://ow.ly/SktNu Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Big Euge
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
I keep it on my my patio. So if it rains I can still grill. It is small enough to keep on my pinic table.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 18, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
would have been a 5 star but
on May 12, 2016
Posted by: jrroad
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
everything is very good except the regulator !! customer service very easy to work with. my new part is on it's way.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 24, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Jcud
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Bought this because I had used a friends and loved the size and the way it grills.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 5, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Davefl510
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
Excellent product. I'm still trying to figure out how to clean it. So far that's been a challenge.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Devon P, SME, October 28, 2016
We recommend cleaning with a nylon brush and warm soapy water or biodegradable grill cleaner. Seasoning the grates with canola oil will also help to keep food from sticking and prevent rust. Please give us a call at 1-800-241-7548 for more information.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
OUTSTANDING BBQ & SMOKER
on November 10, 2016
Posted by: Jmac48
Gender:Male
Length of ownership:6 months
We have had this model for over 2 yrs and have had no problems at all. We have a full size infer red bbq which is amazing and so is this smaller model. Just add wood chips and seasoned meat and your all set. Wonderfull taste with that smoked flavor. Would not be with out either one.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 29, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Powerfull
on May 24, 2017
Posted by: Canuck Carlos
Gender:Male
Length of ownership:1 week
Purchased last week; used 3 times since.Very power full to sear meat (that was what I was looking for) I was concern with the issue of being to hot but this is not the case. When you get a new BBQ, you need to learn and get used to how it handles. If I want to cook more slowly, start it at the lowest temperature and leave it there and it will do a perfect job for chicken and pork chops.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 2, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC