This kettle is small, barely enough for two mugs of coffee or tea and requires a refill every time. There is no outside gauge to determine water level, and the inside water level is difficult to see. Like other users I’ve found this kettle develops scale very quickly, but I haven’t experienced the issue related to plastic odour. After just over two weeks of use the kettle is noisy. And the paint finish under the lid is already eroding so I’m not convinced of it lasting much longer. I’m really not happy with this kettle and expected better of Kitchenaid
We liked the look of this kettle and the size was perfect for the two of us. However, we could not get rid of the metallic taste even after two months. We have stopped using it and we are going to return it and buy something else.
No, I would not recommend this to a friend.
Response from kitchenaid.com.auBy Customer Service, August 20, 2025
Thank you, Mary, for sharing your experience. We’re truly sorry to hear about the issue you're experiencing. This certainly not what we want for our customers, and we apologise. Your feedback is not only appreciated, but also essential. We’ll be sharing it with our product team to help ensure future improvements. Please give our Customer Care team a call on 1800 990 990 so we can help get you back on track. ❤️
Not clear from specs, but this kettle is barely enough for two mugs… and there is no external water gauge meaning you have to open and check every time you put it to boil, and the internal “max fill” gauge is difficult to see. This would lead to a risk of boiling dry, and/or steam burns if you have to refill the kettle shortly after use. Like other users have noticed scale developing really quickly I generally love my KitchenAid products, but this one is disappointing in design and function. Pic included next to the standard “Ikea” tumbler for scale
No, I would not recommend this to a friend.
Response from kitchenaid.com.auBy Customer Service, August 20, 2025
Thank you for sharing your detailed feedback. We are genuinely sorry to hear that your experience has been disappointing as kettle has not met your expectations.
Your feedback is highly appreciated; I will pass this feedback to the product team. Please reach out to our Customer Care team at 1800 990 990 so we can help get you back to making delicious warm drinks with confidence and ease.
A brand I’ve learnt to trust and simply expect that I’ll be very happy with my choices . This time , the kettle . Love the size and how easy it is to pour . Still living the empire red
Kettle overall is good, I feel it could be a little larger and have a water level indicator.
I would recommend this to a friend!
Response from kitchenaid.com.auBy Customer Service, August 20, 2025
Thank you for your review! We’re glad to hear you’re enjoying it overall, and we truly appreciate your suggestions. We’ll certainly take note of your feedback and pass it along to our product team for consideration in future designs.
I have a feeling you'd love one of our 1.7L Variable Temperature Electric Kettle https://kitchenaid.com.au/products/1-7l-variable-temperature-electric-kettle-kek1701?variant=51709756866930 This stylish to-die-for kettle has a water level indicator and a larger capacity. More litres, more lattes.☕