Customer reviews from lg.com
LG - 11,000 BTU Portable Air Conditioner - White
Average customer rating
4.2
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
47
4 Stars
11
3 Stars
5
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
59 out of
72)
Customer Reviews for LG - 11,000 BTU Portable Air Conditioner - White
Posted by: Hetty Nicholas
from Reedsburg, Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love how easy it is to set up. It reall cools my bedroom better than I expected. I have a second floor bedroom. I be recommended this to my family and friends. I would definitely buy another one
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Bad unity and terrible service
on July 6, 2024
Posted by: 1Unhappy Customer
[This review was collected as part of a promotion.] 2nd season no longer coming, lg will not stand behind the product, very disappointed
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 7, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG LP1111WXR and that the compressor has stopped working after just 2 seasons. I can only imagine how frustrating and disappointing this must be for you.
I want to acknowledge your loyalty to LG and the trust you placed in our product, and I'm deeply sorry that we've fallen short of your expectations. It's unacceptable that our product didn't meet the standards we promised, and I apologize for the inconvenience this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge your loyalty to LG and the trust you placed in our product, and I'm deeply sorry that we've fallen short of your expectations. It's unacceptable that our product didn't meet the standards we promised, and I apologize for the inconvenience this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com