Customer reviews from hp.com
HP - 60 Ink Cartridge - Black
Average customer rating
4.5
(2,591 Reviews)
Rating breakdown 2,591 reviews
5 Stars
1,985
4 Stars
252
3 Stars
125
2 Stars
47
1 Star
182
91%of customers recommend this product.
(
1,482 out of
1,630)
Customer Reviews for HP - 60 Ink Cartridge - Black
Posted by: KSouthie
Verified Purchase:Yes
I’m not very happy with this product. I spent a lot of money ordering these cartridges and they do not work. I keep getting a message that they are incompatible, but they are the same ones I have used for years.
No, I would not recommend this to a friend.
Response from hp.comBy Mary Chris, HP Care, August 9, 2021
Hello,
That sounds very frustrating. I’m sorry that you had this problem.
It is likely that the printer is not getting a good connection with the cartridge and that is why it doesn't recognize it.
The contacts on the cartridge might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, please consider returning it.
Mary
HP Care
hp.com/support
That sounds very frustrating. I’m sorry that you had this problem.
It is likely that the printer is not getting a good connection with the cartridge and that is why it doesn't recognize it.
The contacts on the cartridge might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, please consider returning it.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: KSouthie
Verified Purchase:Yes
I’m not very happy with this product. I spent a lot of money ordering these cartridges and they do not work. I keep getting a message that they are incompatible, but they are the same ones I have used for years.
Response from hp.comBy Mary Chris, HP Care, August 9, 2021
Hello,
That sounds very frustrating. I’m sorry that you had this problem.
It is likely that the printer is not getting a good connection with the cartridge and that is why it doesn't recognize it.
The contacts on the cartridge might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, please consider returning it.
Mary
HP Care
hp.com/support
That sounds very frustrating. I’m sorry that you had this problem.
It is likely that the printer is not getting a good connection with the cartridge and that is why it doesn't recognize it.
The contacts on the cartridge might be smudged or damaged. Carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with lint-free material to get off fingerprints or dust.
If that does not help, please consider returning it.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: maria54
Verified Purchase:Yes
always buys Hp and I love that you can return the empty package for recycling
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: Yahmonite
from CO
Verified Purchase:Yes
It’s ok. Ink I need for my printer. HP ink catrIdge
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Maddy7130
from Houston, TX
Verified Purchase:Yes
I do like how my computer works, but I made a mistake in not getting one with a CD included. The computer works great.
Features
3
Performance
5
Written by a customer while visiting hp.com
Posted by: john1453
from Buffalo, NY
Verified Purchase:Yes
This cartridge set has never failed me! Always clear and bold printing especially on those pesky bar codes!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Captain Shep
from Palm Harbor Florida
Verified Purchase:Yes
Feels great Smooth as silk and gets the job done the first time
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ceyorkster
from Dallas, TX
Verified Purchase:Yes
I've used generic in other printers but I believe using HP products is the best.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com