Customer reviews from Samsung US
Samsung - Refurbished Galaxy S6 4G LTE with 32GB Memory Cell Phone - Black Sapphire
Average customer rating
4.6 out of 5
4.6
(1,804 Reviews)
Open Ratings Snapshot
Rating breakdown 1,804 reviews
5 Stars
1,240
4 Stars
452
3 Stars
60
2 Stars
27
1 Star
25
93%of customers recommend this product. 
(
1,669 out of 1,787
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Galaxy S6 4G LTE with 32GB Memory Cell Phone - Black Sapphire
Customer Rating
5 out of 5
5
Sleek, smooth and fast
on May 19, 2017
Posted by: Dolla
from New Jersey
Expertise:Expert
The overall phone design is sleek and very nice. The phone is fast and runs smooth with inbuilt apps and third party apps. I will definitely recommend this phone to family members and friends
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor phone
on October 3, 2015
Posted by: Straubo
Expertise:Intermediate
Has needed to be factory rebooted multiple times, settings changing on their own
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
sweet deal!!
on April 13, 2015
Posted by: Anonymous
from washington state
The phone itself is sleek in design. Lighter than its predecessor. When you power it on, or restart it, you won't be falling asleep waiting for it to turn back on because it loads fast. The camera is AMAZING! The images are crystal clear. The front AND back of this camera are both glass, so if you are of the clumsy sort, you'll probably want to invest in a case, even though it IS gorilla glass 4!! Sweet deal, but still, it IS glass, and lets face it, glass breaks. I will say though that this phone is very sturdy. The phone comes pre-loaded with TONS of awesome apps, and if you're into games, I have not found a single game that suffers the dreaded LAG on this phone. And last but certainly not least, their new charger is a "fast charger" and charges the phone in at least half the time, but it doesn't take away from the battery life. So, all in all, 2 thumbs enthusiastically UP!! Way to go samsung!!
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight, fast
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst Phone From Samsung
on June 23, 2015
Posted by: Dom61
From the moment I've bought the Samsung 6 I've had nothing but problems, battery life is minimal, data doesn't work while you're on the phone, it takes longer to charge, I can go on but won't. I really like Samsung since the Note 4 it lasted for 3 years and worked. Sorry but I need to move to a better phone.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Glass breaks from the lightest falls
on August 10, 2015
Posted by: Ilmaurus
Expertise:Intermediate
Don't buy if you plan on using this phone outside a padded room. Slipped out of my pocket while sitting and landed on wood floor but all the glass shattered terribly. I couldn't believe it was so easily breakable of a phone. I'll make the right choice and go elsewhere next time since I couldn't get any help.
Cons: Poor quality, Did not meet expectations, breaks easily
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Failure to migrate information from old phone
on October 4, 2015
Posted by: skyatl
from Atlanta, GA, USA
I followed the directions to transfer the information from my old phone (a Samsung Fascinate) to this new phone and it failed. This is my first impression and now I have to call customer service.
Pros: Realistic color
Cons: poor directions
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great graphics
on September 25, 2017
Posted by: trilobite3
from tn
Expertise:Expert
but it does seam the possessor heats up just a little but I love the phone
Pros: Lightweight
Cons: prossesser heats up
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
this product has great features
on April 10, 2015
Posted by: quetty
from Loma Linda, CA, USA
Expertise:Intermediate
just got my gs6 today enjoying it has great features battery charges quick
Pros: Bright display, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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