Customer reviews from Samsung US
Samsung - Refurbished Galaxy S6 4G LTE with 32GB Memory Cell Phone - Black Sapphire
Average customer rating
4.6
(1,804 Reviews)
Rating breakdown 1,804 reviews
5 Stars
1,240
4 Stars
452
3 Stars
60
2 Stars
27
1 Star
25
93%of customers recommend this product.
(
1,669 out of
1,787)
Customer Reviews for Samsung - Refurbished Galaxy S6 4G LTE with 32GB Memory Cell Phone - Black Sapphire
Customer Rating
1
Very Disappointed S6
on April 29, 2015
Posted by: jdutcher
from Central, TX 75969, USA
I hate to say this but I am very disappointed in the new S6. I cant talk to much about the features because the battery doesn't last long enough for me to take advantage of them. I have to use the phone for work and unless I limit ANY usage other than the bare necessities it will be dead by the end of the day. I have power save turned on and still I can practically watch the battery drain as I use it. I cam to Samsung from a Droid Razr Maxx and I never had this issue. I am even afraid to use the music feature for fear of total drainage by the end of the day. I am also very disappointed in the wireless charging, I can put phone on charger at 8 PM, and in the morning 5 out of 7 days it will be at 67 to 85 percent in the morning. What is bad is that I bought 2 of these phones, for myself and 1 for my wife. booth phones have the charging issue, I cant say much about the battery on my wife's, but she never uses her phone except to text a couple times a day and to play solitaire before going to bed. I would greatly appreciate anything that can be done. I have only had this phone for a couple weeks...not happy to say the least.
Pros: it looks better than it works
Cons: Poor quality, Did not meet expectations, battery, wireless charging, functionality, so far extreme disappointment
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this phone
on July 31, 2015
Posted by: RebelRose53
from Birmingham, AL, USA
Expertise:Intermediate
I have previously owned a Galaxy 2 and Galaxy 5 an had been extremely pleased with those phones. My husband had a Galaxy 3 which he was pleased with. I even purchased a Gear Fit and paired it with the Galaxy 5.
The Galaxy 6 is a battery hog and it overheats all the time. Today was the worst, I had to charge the phone three times. All of the suggestions on the web are useless. Tried them all and they do not work.
The phone will overheat just carrying it in my purse. Checking email or using it for anything for maybe 30 minutes causes it to overheat. Don't even try a game, you might just burn your fingers. Many times I have held it in front of the AC vent in the car just to cool it down because nothing else worked. Tried all of the suggestions I found on the Internet and nothing has worked. I don't think it likes the Gear S or bluetooth.
I would like to get a different phone but I am stuck with this for another 20 months. UGH!!!!
Pros: can't think of one
Cons: Poor quality, Did not meet expectations, poor battery life, overheats
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
love my Samsung 6
on April 18, 2015
Posted by: babsbabe
from Sherman, TX, USA
Expertise:Intermediate
I had previously had LG Androids, boy, I did not know what I was missing! This Samsung is so far superior to what I was used to that I seem to use it constantly. I'll never have anything else!
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight, easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Device!
on April 24, 2015
Posted by: disco243
from Cambridge, MA
Expertise:Expert
This device is fantastic. Packed full of features, sensors, and gizmos... and built out of aluminum, this is by far the best android phone in existence! The display is gorgeous, and I love the feel of the phone.
Pros: Built-in speakers, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Review of Galaxy 6
on May 29, 2015
Posted by: Sniffer9843
from Norfolk, VA, USA
Expertise:Expert
The battery life is absolutely terrible and the only reason I returned them both less than 12 hours after purchase. If the battery will not keep up with me on a normal day (I don't use much data and shut down unnecessary battery drainers) I don't need the phone. I was below 40% battery life 5 hours after I took it off charge. Fix the battery life and I would keep the phone.
Pros: Bright display, Realistic color, Lightweight
Cons: poor quality battery
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Could not be more disappointed
on January 4, 2016
Posted by: HomeBuilderJay
from Bowling Green, OH, USA
Expertise:Intermediate
I purchased my first Samsung (Galaxy S6) product after years of dedication with another brand. It took me a little while to warm up to the operating system and learn the functions but all-in-all, I was excited about the change. Then about 3 months in, disaster struck. But first let me say, I’ve always been careful with my phones. I work in a harsh environment so taking care of my electronics has always been a top priority. I’ve always purchased a case with durability and impact resistance in mind which I did with this phone. In 12 years, I’ve never had a problem like this one. While reaching for the morning alarm on the night stand I bumped my Samsung and it fell to the hardwood floor. It seemed like such a minor fall (about 2 feet) that I wasn’t even that concerned about it. It was in its ruggedized case and had high quality safety glass over the front. When I looked at it a short time later I noticed a purple spot in the upper left-hand corner. I couldn’t believe that short of a fall, with all of the safety factors in place, would cause the purple spot! Well, it got worse. As the morning progressed, it went from a purple spot in the corner to ¼ of the screen, then ½, then ¾, then 100% black. It seemingly oozed across the screen. People have told me that the phone would have to land a perfect way in order to have this kind of damage from a 2ft. fall. None the less, this does not meet my expectation for durability on a portable device. By the way, my expectations are not ridiculous; I do not expect a device to withstand a 5 foot drop on cement, a two second dip in a pool, or 10 minutes next to a burner on the stove. However, I did expect my Samsung Galaxy S6 to withstand a 2ft. fall from a night stand.
Pros: great interface, camera quality
Cons: Did not meet expectations, not low impact resisitant
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
I do not like this phone!
on January 4, 2016
Posted by: Gaona
from Tucson, AZ, USA
Expertise:Intermediate
We're to start ,for one you now can not upgrade memory, no slot for micro sd card,you can not remove battery it is sealed so when your battery goes bad good luck. Also now you can not be on the phone and Internet at the same time if not in 4G . Now the positive it's a phone you can make phone calls,I should have just stayed with my S3.
Pros: Realistic color, Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on March 9, 2017
Posted by: Memestar
from Kingsport, TN
Expertise:Intermediate
Just bough the it, easy to setup, fast, and lots of storage!
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US